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October 2023 by Avalon C.
I went to go get a QUICK vaccine but I've been waiting for over an hour for them to call my name. There is a lack of respect from the employees. They purely do not care about how long people wait. They are also incredibly rude and don't do anything when confronted about the issue. They're incredibly unprofessional
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October 2023 by Sara S.
Waited 45 minutes while having to walk between counters to different people while trying to get my medicine. They do NOT know how to use rx discount cards nor coupons so they tried to charge me an arm and a leg becuz they didn't know how to do it. I failed at receiving my medicine and waiting for my doctor to send it to cosco... screw this pharmacy
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September 2023 by Sahar N.
On the map, it showed that they are open until 12 AM. Based on this information, I drove for half an hour, but when I arrived, they were closed at 10:00
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September 2023 by Arleen Gimbel
After waiting 20 minutes in line at the pharmacy, at 6:30 in the evening, I was told I had to speak to the pharmacist for one of my prescriptions. That would have been fine, except after making a special trip to the pharmacy I was told the pharmacist is at lunch and would not be back for 25 minutes! I did not have 25 minutes more to hang around so I did leave, and had to make another special trip back! FYI, 8 people were waiting behind me in line. It was a very bad experience. :-(
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August 2023 by condo plr
Minute Clinic appointment times are meaningless at this location. Be prepared to wait 45 minutes or more past your appointment time.
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August 2023 by Tiffany Y.
This review is specifically regarding Irina at the pharmacy. I went to pick up a prescription I've been using for years to be told they were waiting for auth. I advised them auth wasn't required. Irina then told me I had no re-fills. Advised Irina I was looking at the box from last month that shows 6 re-fills. Irina then said the prescription was written a year ago and even with re-fills that is considered expired. Advised Irina that isn't accurate either because my doctor doesn't write prescriptions for a year and this one was written in March. Irina just kept overtalking me stating there was nothing she could do until my doctor called in a new prescription (it's Saturday). While trying to explain how this error is an inconvenience to me Irina hung up on me. I'm not dumb enough to call them back regarding Irina's horrible customer service as this seems to be the norm for CVS. I'm writing this as a warning to all other customers. Do not use CVS, even if your a#$hole is on fire and Irina is dancing behind the counter with some super awesome a#$cream that will help your burning a#$. CVS doesn't care about you, providing good customer service or hiring helpful non angry employees that will laugh at your burning a#$hole. I use another pharmacy for all my other prescriptions however sadly I still have to use CVS for one they don't carry. PS No I don't have a burning a#$hole. Dealing with non stop issues at CVS sure makes it feel that way.
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August 2023 by Rory R.
Opposite of lots of other Yelpers, I've never really had a problem here. I've found that the staff are usually competent. They usually have the meds I need in stock, and if they have to order them, they then arrive quicker than promised. They're located in a shopping center, and parking has never been a problem. I guess my only complaint would be the wait time. Sometimes I go in and there's three ahead of me in line and other times I've seen ten people waiting. I know like every company in America is hurting for employees, but it seems like more staffing might solve the problem?
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June 2023 by Evelyn L.
This pharmacy is so unprofessional. I recently moved around the corner from there and made the mistake of transferring my prescriptions here. Low and behold, it's time to refill my pain meds and they tell me they can't fill the script. Because it's a controlled substance, they were not allowed to transfer that prescription from my old pharmacy and I need a new prescription now. Which is fine and all, I get it's the law and all, but they should have told me that 2 weeks ago when I transferred my meds. It's not my job to know the laws about prescriptions, it's theirs. Now I have to go days without my pain meds because they are idiots and unprofessional and have a complete lack of communication. I will be transferring to a different pharmacy now because this place is dangerous. They dont communicate with you and when there is an issue, they blame it on you and refuse to give you your meds.
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May 2023 by Jenna L.
I'm would give five stars for the pharmacy. I am currently at the pharmacy waiting for my prescriptions to be filled (the pharmacist Faez has been working diligently with my insurance claim issue). There is a king of at least ten customers waiting. I see two pharmacists and at least 3-4 pharmacy techs or assistants running around, filling medications. I observed an interaction between someone named Patti (I assume manager) and a worker (likely pharm tech). Patti relayed a message stating that she had transferred a call to the pharmacy, asked if someone could pick it up. The tech told them that they're super swamped and stressed and they may not be able to get to the phone anytime soon. Patti asked, "well can you at least pick up the call and tell them that?" He had stated he will try his best. She walked away stating that she'll be furious if it doesn't happen. It was very unprofessional, and taking a call can take a lot of time as well. I don't understand how a manager or supervisor doesn't not see everything going on at the pharmacy and not support the staff. Retail pharmacies are already short on resources and have more pressure and the companies constantly seem to add more workload. It's horrible, makes them less efficient, and potentially could cause harm or error in prescription administration.
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April 2023 by Shainy Connors
Very efficient pharmacyLong term employees that appear to be efficient in their knowledge around discount programs & medication
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April 2023 by Susan Adams
The Pharmacy team is top notch, great service and always willing to help! Jay truly knows what it takes, knows my name and I know goes the extra mile for the many pharmacy clients. Always fast service with a smile!
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March 2023 by Tita B.
Location is Great, Custom Service is well above and beyond great selections you could spend hours in there
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February 2023 by GEORGE NASSER
THE COMMUNICATION BETWEEN CVS PHARMACY AND YOUR WELLCARE MAIL ORDER DELIVERY DOES NOT EXIST. YOUR PHARMACIST SHOULD HAVE A DIRECT LINE TO MAIL ORDER PHARMACY FOR EMERGENCY BRIDGE DOSE. CVS PHARMACIST AT 16773 BERNARDO CTR , 92128 COULD NOT GET THROUGH TO AUTHORISE THE DRUG. I HAD TO PAY FOR 6 TABLETS $9.00. WITH HUMANA NEVER HAD TROUBLE. MY COST FOR 90 TABLETS IS $15.00.
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November 2022 by Edmond D Delasalle, OM
Always has those \\\"in a hurry\\\" items I need... Including occasional new stuff that I never knew I needed . Great happy staff too!
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September 2022 by David M.
Went here to get a med our smaller CVS didn't have. The pharmacist has called ahead and I knew they had the formulation.When I got there I was greeted by some rude clerk behind the counter. Just plain dismissive and unhelpful. As a result I had to step out of line to wait further, just to be paged by the pharmacist within 60 seconds, which now meant being again in the back of the line and then contending with the staff not being able to find the just filled script.The pharmacist then provided fairly rude counseling on a drug interaction.All these people need customer care training.I'll avoid this location in the future.