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October 2023 by K.c. C.
Local CVS that's walking distance for my family. Been going here for years. Nothing to really review as it's standard customer service.Reason why I'm even reviewing this store is because of Michael's treatment and blatant lie. I purchased multiples of an item that had a sale price. It rung up at the regular price. I informed Michael that's incorrect and showed him the sale sticker--the item was in front of the register.He fixed the problem by manually entering the sale price.Which began the first problem: The Lie. I told him that CVS Policy, which is advertised in front of the register for us customers, states the "CVS Scan Right Guarantee - $4 off if an item scans higher than advertised."Michael erroneously told my husband and I that it applies if we *purchase* the item at the incorrect item.Uh, sir, I used to work at CVS, and my manager and the regulars knew that if something was scanned incorrectly (caused by not updating the sticker price or sale tag on the floor), the customer received the $4 off or free item of under $4.He was really rude about me asking him if he was sure, by the way. I wasn't mean, and I wasn't condescending. I was quizzical. And being second-guessed isn't a reason to be rude.Cherry on top is that Michael referred to my husband and I as "kids" when we were leaving. I didn't appreciate that and bluntly told him, "we're 30 years old. Definitely not kids." He then proceeded to smile and called up the next customer in line by loudly saying, "next kid in line!"Very rude experience with Michael.
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October 2023 by Douglas R.
I've been a loyal customer of this pharmacy for nearly 20 years. Whether I'm picking up medications for my family or myself, I can genuinely say that I've never had a negative experience attributable to the employees. While there have been occasional hiccups due to doctors or insurance issues, the staff has always been exceptional.I'm not saying the people here are perfect--they are people after all. Everyone has their off days, and it's unfortunate if you happen to experience that. But from my years of coming here, the staff has consistently shown dedication and kindness. They genuinely seem to be doing their best every single day.Here's a personal example: I have health issues related to my heart, lungs, and connective tissue. On one occasion, while waiting in line, my pulse jumped to about 150, triggering an anxiety attack. The pharmacy staff noticed my discomfort and immediately came out to check on my well-being. Right away, they had a place for me to sit, provided me with something to drink, and were one word away from calling emergency services if I felt I needed them. When it was my turn in line, they even came out to where I was sitting (I was only several feet away from the counter to the side), to retrieve my ID and debit card so I could receive the medication I had been waiting for. If that kind of concern and care isn't 'going well above and beyond', I don't know what is. They will always have my sincere gratitude for what they did that day. And while this may have just been my experience, I know that if anyone else had similar issues, they would spring into action just like they did for me. That kind of sincerity is hard to find.If you take the time to objectively read many of these negative reviews, you'll quickly notice a trend: people are upset over things that the pharmacy staff have absolutely no control over. It's not the staff's fault that they are required by state/federal law and corporate policies to request certain patient information before they can dispense specific medications. For instance, I noticed a review that unfairly criticized Johnathan for his requirement of needing certain patient information, being bound by a system he had no part in creating. It's crucial to understand that such requirements are neither within his control nor within the control of any other pharmacy employees, making it unfair to fault them. I've known Johnathan for years, and he's undoubtedly one of the kindest professionals I've ever met.To me, this pharmacy is, and always has been, a community of dedicated professionals who genuinely care about their patrons. I wholeheartedly recommend them.
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October 2023 by Jayne D.
Just called about Covid vaccines given here. Female Pharmacist answered. (Unfortunately didn't get her name). She was very kind and patiently answered all of my questions. I really enjoyed this experience.
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August 2023 by Michael W.
I came here searching for a CVS specific product. Apparently, this was one of the two CVS stores in the county to have liquid cod liver oil. Not too far of a drive, so no big deal. Walked in and it was a standard CVS. A couple people in line and one check out clerk working. Found the item pretty quickly and hopped in line to do the self service option. It was supposed to be buy one get one for .99 cents but it rang up at the full price. Couldn't figure out how to cancel the order and so I just jumped in line. The clerk was very friendly and explained that they take things off and show discounts after you hit the final payment. The clerk range up my order and confirmed the discount.The store is only 3 stars when compared to itself. One clerk when there is a line and a weird way to show the discount are what put the review at 3 stars. The staff that was there was very friendly and I'll be back to this location because of them.
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June 2023 by Ken F.
Many pluses as all CVS's are not equal. Staff and Pharmacists most helpful and customer oriented. Most important in a world where all generics are not created equal, this location had my Medication in stock and their generic was very high quality. Recommend this location over several other CVS LOCATIONS I have done business with
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May 2023 by J J.
Bonnie is awesome!!!!! Her perfect outgoing personality combined with her high level of customer care, make her a phenomenally valuable employee. Her leadership and problem solving abilities are heads and shoulders above her peers in retail sales. My wife and I really appreciate everything that Bonnie has has done for us. We are very happy that she is here at the Westwood/Duenda CVS/pharmacy!!!!! Promote now!!!!!Thanks!!!!!VRS "J J"
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November 2022 by Linda M.
This is for the pharmacy department. Whenever I call in asking about my prescription the woman who answers always asks me to hold. I end up on hold for 20 minutes and no one ever picks up. I just called today before one and she asked me to hold. I was waiting for 20 minutes again and when I called back the automated system said they are closed for lunch. Why didn't she tell me they had lunch? I would have called back. Instead of waiting for 20 minutes and wasting my time.
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July 2022 by Kaoo M.
Love this place! All staffs there are very nice and friendly. I'm impressed how they handle the customers during busy hours under stress. They are very patient and professional. One time my son was dancing inside the store then I scolded him to stop and there's this lady at the cashier told me it's okay let him do it he's just being a kid. That made me feel very comfortable there. I really appreciate her kindness. Absolutely my favorite CVS store!
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July 2022 by Ellen J.
The pharmacy staff here is rude and patronizing. I called about a prescription on Friday, knowing that the weekend is coming up, and two women were rude on the phone to me and gave me different answers from one another, and when I tried to get clarification, she condescendingly told me that the pharmacist would call me back. Sure, right.
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December 2021 by Perla T.
Zero stars if possible!!!!!Erica has ZERO customer service skills, common courtesy and simple manners when tending to costumers is simple and it shows who you are as an individual and how unhappy of a person you are. I feel bad how miserable she is and it's unfortunate how she has to show this persona at her job! I had no difficulty with my prescription, it was ready and it took less than 2min to pick up; she simple was rude, cold and treated me like if I was a HUGE inconvenience in her day, I wish I didn't live close to this time pharmacy, rudeness and no manners and undeserved attitude just should not be tolerated. The pharmacist actually walked up while I was being helped, to answer my question because it was obvious Erica didn't feel like even talking to me! I will pray she finds an amazing new job soon!
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July 2020 by L. E.
I live in the neighborhood and stopped in this morning at 8:45am for a few items. As I walked up to the register I noticed no one was on any of the registers, so I patiently waited as I saw a lady printing pictures. I thought once she was done she would ring me up...NO! She saw me and didn't even acknowledge me at all, instead she kept printing pictures and putting them away. She made eye contact with me 3 times and never acknowledged me. I looked at my watch and I stood waiting for 7 mins. Finally another customer stood behind me and then she finally said I can help the next person. I was annoyed that this was my experience as a neighborhood shopper. As she rang me up I looked at her name tag and PEGGY is her name. She needs to be retrained in customer service and to treat every customer with respect. I would still shop at this CVS because I have never had this experience with any other clerk but her. If when I go back and she is the only one at the register I would leave all my items and go to Rite-aid. Fix it CVS because we don't need people like PEGGY to be the first experience when shopping.
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March 2020 by Stephanie S.
Already price gouging...sold a package of 4 Skinny paper towels to a senior for over $7. They had a huge carton of toilet paper that they were in no hurry to unload....hate their attitude...definitely won't be back anymore.
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March 2020 by Michael M.
I was in this store today and bought a 19oz can of Lysol spray and was charged $11.63 this to me is price gouging
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March 2020 by Rodrigo G.
Moving from NYC where good customer service doesn't exist was a breath of fresh air having this branch by my home. Staff everywhere is helpful and fantastic.
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January 2020 by Marnia M.
No Pharmacy is perfect, however this one is the closest that I have ever come across. The people are the difference. So helpful and pleasant.
