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September 2023 by Andrew C.
1 cashier - 12 people in line - 6 pharmacy call. No clue.... . How do you get people to come in for business and than can't support it.
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September 2023 by Reubn L.
This is a complaint about a yong female pharmacist I think named Shahar who I spoke with this evening at 6:30. My vet called in an order and it wasn't in the system when I arrived, I spoke with the pharmacist at the consultation window and gave her my paperwork. She said it didn't show the number of pills. I (respectfully) showed her where it clearly said "misoprostol 200mg 8ct". She said "how do I know that ct stands for count?" I said, it's a common abbreviation, it means that there should be eight pills included in the prescription. She said well. You're only supposed to give a quarter of a pill at a time, so how do I know it's not supposed to be 8 quarters of a pill?, So 2 pills? This was completely ridiculous, but I managed to stay respectful. I said that doesn't make sense. It says eight count 200 mg pills. It doesn't matter what the dosage is, this is how many pills I'm supposed to get. So she asked me to call the vet, so I did, on speakerphone and the vet told her the exact same thing. 8 ct. means eight pills. The pharmacist had a terrible attitude the whole time. I don't know if she just hates her job or what, but she said okay and I hung up the phone, and then she said that the phone call wasn't valid because it was from my phone, and she had to use her phone. I thought she must be messing with me but I maintained composure. So I said okay. The number is right there on the prescription. Just call them and ask for the vet. She said I'll do it later, I'm busy. At this point, the vet was about to close in 15 minutes. I said okay but I've been waiting in line, and this should have already been called in, I have a sick animal in the car that I have to watch over constantly, as he was poisoned this morning. I said I need to make sure I get these meds before the vet closes. Can you please just call the vet. I just did it and it only took a few minutes and you were standing there listening the whole time. She got mad and said I'll do it when I have time. Have a seat. This was pretty upsetting but I complied and I went and had a seat, I watched about five more people talk to her, and then it was a few minutes to 7:00 and it was clear that she was taking out some kind of vengeance on me for no reason, probably self conscious for not knowing that ct means count. Basic stuff. So yeah she just created all these problems for me out of nowhere. I wasn't trying to be rude and I wasn't playing games, I had just spent all day worrying about my poisoned dog and had my bank account drained and now this person is creating problems out of nothing. I was feeling to stressed so I went up and asked for my paperwork back so I could go somewhere else. She thrust the papers at me and I asked for her name. She suddenly got really mad and look like she was going to flip out so I quickly turned and walked away. I've had to wait a long time here (40 mins when they said 10) before but never in my life have I had to deal with somebody with such terrible psychological issues that they have to create problems for respectful people. Just trying to fill a very important prescription. I will never go back to the CVS and probably never go back to any CVS. This person needs to be fired.
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August 2023 by Google user
I love this CVS! everyone is kind and helpful. However, I walked in four times this last week to pick up my prescriptions. The line was so long; it hit the middle thoroughfare of the store. Three of the four times there was only one cashier. I would have a better experience, specifically with the Pharmacy, if there were more staff to assist; so customers don't have to wait 30-60 min to pick up their prescriptions like me.
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August 2023 by Sarah T.
I don't normally write reviews but the experience I just had on the phone with Sharon Park made my blood boil and I'd rate this store a zero if I could. I'm due for a refill of a medication that is unfortunately experiencing a shortage so I was calling around to other CVS stores to see if they had it in stock. Luckily the University Ave. location has my meds and enough supply for a 30 day quantity. My refill is due tomorrow but Sharon began to argue that it can't be filled until the day after due to store policy when every other CVS I spoke with agreed that tomorrow is my official refill day but they just didn't have the medication in stock. I explained to Sharon that I have a long history with this medication and that even the CVS app that I use to keep track of my meds and refills plainly states that my refill is due tomorrow and not the day after. I also informed her that had to leave town ASAP due to a family emergency and that I couldn't travel without it as it a psychiatric medication that I take twice a day. Sharon immediately reiterated "store policy" without looking at my very lengthy prescription history and then proceeded to hang up on me - not just once but three times after I'd been on hold for at least 30 minutes for each phone call.My advice for future patients:Do your research, read the reviews, and don't let them **** with your meds.
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August 2023 by Gary S.
shame on this pharmacy, they are the busiest pharmacy I have ever seen, and they do not give a shit about their clients or staff ... higher these guys some help you cheap asses I just looked up that you guys are the most profitable chain drug store in the country no wonder.. the staff stayed calm and actually very kind amongst very stressful situation I will never give CVS a dime of my money again
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July 2023 by Oscar A.
Staff here is horrible. I'm pretty sure the person who helped me out was tweaking or something because she did not seem to be in a right state of mind. She was talking on her personal phone and when I asked her for help, she told the person on the line "Hold up, let me help this motherf*ker out, so I can get him out the store." She repeated that a few times lol I think they need a better hiring process.
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June 2023 by David M.
How w is it that one of the highest grossing pharmacies in the country is in such disregard for the community it is in? Is it because they just don't care as long as the dollars rollin. Perhaps. But the line is always ridiculous and this place is by in large just simply terrible. They could and should do something to show they care more than making a buck. So sad.
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April 2023 by Katherine Brecka
This is a great CVS store. Very large store, lots of parking and the sales associates are always very nice. The pharmacy is also terrific. Very helpful assistants and pharmacists and everyone works well to be effecient.
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April 2023 by Annessa Williamson
Amazing pharmacy and staff! Thank you for being open late and thank you to Rene and Kelly for working hard despite being alone in the pharmacy
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April 2023 by Caren Sanford
It carried what I needed and three other places didn't
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March 2023 by Mayan Sun Candles
Why do you guys say 24h and it’s close before 12 am ? Pls put the correct time when Cvs closes ??????
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February 2023 by Corine G.
Sandra was a big help when I picked up a bunch of 16x20 canvas prints and baby photos. She was very knowledgeable and helpful. Some things didn't print properly, but she called me before I came to pickup, just to go over solutions.
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January 2023 by Joel Stroud
They have a lighted red sign that says open 24 hours. It’s only for prescriptions. I drove all the way here for nothing.
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December 2022 by Ali A.
Very mean staff, honestly feel bad for other patients suffering when they are spoken to like that
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November 2022 by Brock San Diego
Don’t bother coming here.. no staff.. no service except prescriptions
