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November 2023 by Pierce C.
I have never been more disappointed in my life, and I have a gay son. The absolute disrespect that this cvs has for its late 2am customers is astonishing. I have been betrayed and lied to, the map said it was open 277, upon arrival I see the most half assed closed sign. To put it bluntly I went through the 5 stages of grief then an there... EVEN THE LIGHTS WERE ON!!! Fuck u eat a dick cvs
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November 2023 by Desiree L.
As I was checking out, I overheard a manager (by the name of Richard) speaking very loudly to a coworker. Richard was telling a younger employee that if something wasn't done IMMEDIATELY, then their pay would be docked. Considering this was my first time there, and the manager said this in front of several customers, I truly couldn't believe my ears. This type of open harassment is disgraceful. This younger employee had helped me earlier with my shopping, they were very kind and willing to help. There is no reason to openly harass another coworker - whether you're a manager or otherwise. Richard needs a serious reminder of California laws and regulations seeing as this 100% constitutes as unlawful harassment in the state of California.
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September 2023 by Google user
The manager Waleed and the other pharmacists are incredibly rude and condescending when I asked about my prescription. They are disrespectful and should not be working in healthcare. DO NOT go to this pharmacy!!
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September 2023 by Cyan P.
Even though this place is not 24/7 as they said, but the staffs here are actually very helpful! Come by the day time or afternoon time and you will see Phillip. He is very very helpful that will take care of customers and make sure they got everything they need. If not he will even give customers suggestions and make sure they are well taken care of. Shout out to Phillip!!
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September 2023 by Brittney moenae F.
Racially profiling. i went straight to the counter to ask the attendant where the bathroom was because that's all i needed. they told me and i went to the back corner where the bathroom was. i knocked, it was busy so i grabbed by phone and walked towards the empty area with no products that's right outside the bathroom hall. why was i greeted by security personnel asking me if i'm waiting for the bathroom.. i was still in the hallway with no items or counter present so i was OBVIOUSLY waiting for the bathroom. i didn't appreciate being the only person asked what i was doing. i admit, i look suspicious with a hat, glasses AND a mask on but i thought it was innocent until proven guilty.. my hair isn't done and covid is not gone lol I asked for the manager and was told he wasn't in. i asked for the assistant manager and a gentleman came from the back to speak to me. the board outside says the names of both manager and ast. manager and whoever came out to talk to me was neither of the names listed. i asked him do they normally have security follow people to the bathroom. he said "i don't know about that, you'll have to ask my manager." i asked when the manager would be in and was told "in the mornings between 6-8am because he manages more than one location." what's crazier is that most of the employees here today are people of color... Only in La Jolla right?! super disappointed but i guess i was asking for it... lmao
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August 2023 by Paul T.
One star! Another complaint about finding this 24/7 location closed at night. In this case, after midnight on a Thursday. A note about the closure on the front door. But giving a bonus star because after being stuck in the parking lot, I discovered the Ralphs across the street had the same drug for $6 less! That was in addition to having the same $5 off coupon in the Ralphs app. :-)(The La Jolla Ralphs is no longer 24/7, shutting down 1am and open at 5am. But that worked out fine for this late night trip for a pain-reliever for my teenager.)
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August 2023 by Shmee O.
I am writing to express deep disgust with the treatment both the pharmacist and tech gave a physician calling into the pharmacy and also the parent trying to pick up a medication. The MD called, and tried to speak to a person because the Rx is for a patient not in town and bc it was somewhat urgent (intractable vomiting in a toddler). They were left on hold for an hour. When called back they said they were placing on hold because you "insist" to hold, and can't leave a message, explaining it was complicated bc this was a first visit. The pharmacist then refused to pull the info from another CVS and was extremely rushed and rude on the phone. I do not recommend this place. The Rx was able to get it filled at at a Walgreens Community Pharmacy nearby where everyone was professional, normal, helpful.
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July 2023 by Gabe R.
All I can say is thank you Aziell! I came in to do a canvas print and he walked me through it and really made my time easier while printing photos l. Thankyou again CVS for hiring such a quality employee excellent customer service!
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April 2023 by Stepan K.
I wish I can give 0 starts... long story short: got poisoned yesterday by something (apple or kiwi I believe), was puking 2 hours straight and finally find chance to get in a car and make it to this CVS. So barely alive with the plastic bag in case I my use it :) I make it through the store to the far right corner to ask ppl behind the glass about what should I buy. Simple, right? Nothing special, just a powder to mix with water to drink it or something similar to use in my situation. It's not a rocket science, I knew how it works when I was 6 y.o. The only problem I got is I dunno the analog of it in USA. The woman talked to me like I have here the rest of my day with her asking stupid questions which I understand doesn't lead to anything (in the fact it seems like she just doesn't want to take responsibility for what she suppose to advise) and in the end offered me to stay in another line. Jesus God, who hire u, mor*ns? Thanks to unbaged Mexican worker(not even the cashier I believe) by the front door, he rly advised the best he can. I wish he gets her salary and she should be working with horses, not with humans.
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February 2023 by Kenny B.
Phillip is the only reason I come to this CVS over any other location. He has such a positive attitude and he greeted us when we walked in. He helped me use my coupons at self check out as well. This guy deserves a raise. Unsure if he was the manager, but if he wasn't, he is manager material. Cecilia, Richard, and Amanda were also great. I've visited this CVS before and received some not so great service from other workers, but today changed my mind completely thanks to this team.
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October 2022 by Tammy E.
This location has a decent selection of product and is available on Uber Eats. When I had covid and had to quarantine Uber Eats was the service I relied on most heavily. I got an oximeter from this CVS through UE along with cough drops and other items to soothe my aches and pains.
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June 2022 by Eric R
They never have my prescriptions ready even when called in >24 hours in advance. Parking sucks too.
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April 2022 by Anne E.
Pharmacy review: COVID booster. I had a terrible and probably illegal pharmacy service. My doctor had asked me to get a booster for COVID as I'm immune compromised, close to 50. Made an appt through the CVS app and was approved. However the pharmacy manager Sheilaz refused me anything and said she could only do 50plus as per CDC guidelines. I told her that actually CDC says that anyone with autoimmune problems can get them. I am suffering from an immune disorder and I'm not even supposed to have to disclose this info as it's against HIIPA guidelines. My boyfriend had to explain CDC guidelines to her and show her the website and she didn't want to do it an argued with him but finally did. I'm very upset about this experience and would like CVS corporate to know this is not ok.
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April 2022 by Sheri Pouladin
very unhappy with pharmacy at CVS VILLA LA JOLLA DR. the young woman at the pharmacy was so rude and even I had appointment for my 2nd booster shut and was waiting more than 1 hours she denied to answer my questions and when I asked for store manager and he try to help me ,the woman was not ready for any help and said she is so busy and I need to make appointment for another time, for sure I am not going there anymore.
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April 2022 by Sheri P.
The worst pharmacy service in any CVS for sure Villa Lajolla CVS need to be more careful who work at the pharmacy .