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December 2023 by Randel Moad
I’ve been to this location multiple times and it almost always seems like they hardly ever have even basic items (especially basic beverages) in stock. If you’re looking for customer service in this place, you’re more likely to get better service in a graveyard. If you do find someone, especially at the cashier, they don’t want to help check you out. They will gladly point you in the direction of the self checkout.
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November 2023 by Patrick Smith
The only CVS I actually kind of like. CVS is usually a place of last resort for when I’ve forgotten something, need it quick or late at night. The employees make this location exceptional.
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October 2023 by Robert Stone (Bo)
More quiet and less busy. No wonder we call it a "hidden CVS"
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August 2023 by satish m
In Google this location shows that it is open till 11 pm night, but when I arrived at the store at 10:20 pm, it was already closed. Even the one at Bernardo center drive closed as well. Felt so frustrated ??
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November 2022 by Linda M.
This is for the pharmacy department. Whenever I call in asking about my prescription the woman who answers always asks me to hold. I end up on hold for 20 minutes and no one ever picks up. I just called today before one and she asked me to hold. I was waiting for 20 minutes again and when I called back the automated system said they are closed for lunch. Why didn't she tell me they had lunch? I would have called back. Instead of waiting for 20 minutes and wasting my time.
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August 2022 by J C.
I went to the pharmacy for a friend today. She is near 80 years old and has not been feeling well for days. Went to pick up a prescription for her. She received a text saying it was ready for pick up. The person (the only person there) was Jonathan. I had my friends pharmacy insurance card with me, but he Insisted on needing her DOB, so despite having her pharmacy insurance card, I had to call her. The prescription was not there, was not filled. I told him it was filled in Escondido by mistake so the PCP resent rx to CVS on Duenda. He said my friend needed to call Walgreens to cancel the rx so he could fill it. I said my friend has been on the phone all morning while not feeling well trying to get this medicine. He said "All she has to do is....... ". I found Jonathan very unhelpful and uncaring. The Duenda pharmacy, for all intents and purposes, is dead. No one is in that store, and the pharmacy is never busy, compared to the CVS on Bernardo Ctr Dr. which is crazy busy constantly. Even tho Bern Ct Dr CVS is busy beyond belief, they, 9 times out of 10, will go out of their way to help a customer. Jonathan clearly had the time to go the extra mile to help, but did not. He did not seem to call at all, and had this glazed nonchalant look about him. If he was my pharmacist, we would have had words. Not at all impressed with him. He should not be working with customers. He should try working at the Bernardo Ctr location to see what good customer service and hard work looks like. He wouldn't last a day there. Needless to say, I left the pharmacy with no medicine for my sick friend.
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July 2022 by Kaoo M.
Love this place! All staffs there are very nice and friendly. I'm impressed how they handle the customers during busy hours under stress. They are very patient and professional. One time my son was dancing inside the store then I scolded him to stop and there's this lady at the cashier told me it's okay let him do it he's just being a kid. That made me feel very comfortable there. I really appreciate her kindness. Absolutely my favorite CVS store!
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July 2022 by Ellen J.
The pharmacy staff here is rude and patronizing. I called about a prescription on Friday, knowing that the weekend is coming up, and two women were rude on the phone to me and gave me different answers from one another, and when I tried to get clarification, she condescendingly told me that the pharmacist would call me back. Sure, right.
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May 2022 by Isaiah M.
I have been going to this CVS for 10 plus years. I stopped going to this location because they made some management changes however I decided to give it another try. I'll make it short, I tried to use a 30% coupon that was tied to my other account..didn't realize I had another account and was told I couldn't use and the manager stated I needed to call call the extra care folks. And while she was helping me at the self checkout, which she persuaded me into using, she made a comment about making sure the right phone number was tied to the coupon. It didn't work either..Needless to say, I walked out, called corporate, cancelled my carepass which took two phone calls to complete; and I will simply no longer be using their services again. Not worth my time and money. Yes, I have told several people about my experience. Some great employees like Michael. I wish CVS the best.
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January 2022 by Laura Spears
Great store- Michael up front is a super patient and great employee. Jonathan in the pharmacy helped me find a coupon to save money on my prescription. I really appreciate their help!
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December 2021 by M. H.
When the pharmacist can't even spell your name after repeating it 3 times, spelling it out and coming back with letters that aren't in your name are a worry in filling a prescription. I find this shameful. I've returned to this CVS over the years and while it's a convenient location the pharmacy is a joke. Come on CVS step up your game. Why be in business if you can't do it right!
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December 2021 by Perla T.
Zero stars if possible!!!!! Erica has ZERO customer service skills, common courtesy and simple manners when tending to costumers is simple and it shows who you are as an individual and how unhappy of a person you are. I feel bad how miserable she is and it's unfortunate how she has to show this persona at her job! I had no difficulty with my prescription, it was ready and it took less than 2min to pick up; she simple was rude, cold and treated me like if I was a HUGE inconvenience in her day, I wish I didn't live close to this time pharmacy, rudeness and no manners and undeserved attitude just should not be tolerated. The pharmacist actually walked up while I was being helped, to answer my question because it was obvious Erica didn't feel like even talking to me! I will pray she finds an amazing new job soon!
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November 2021 by Jashim Sobhanian
Prices are a bit higher than other stores.
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October 2021 by Rodrigo Guerreiro De Faria
This is the best CVS I've been.The staff is always friendly and Michael is awesome.Always smiling, always helpful and knows everything about the shop. All the CVS stores I've been have a ok to mediocre service but this one is pretty good.
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July 2021 by Laura S.
Two stars is for the pharmacy. I love this CVS. Everyone is always so kind. The pharmacy tech was very professional, friendly, and helpful. If only he could share that with the pharmacist. No hellos, no thank you's. No questions, no advices, nothing. I filled out a pre-Covid vaccine 3 page questionnaire. The pharmacist never bothered to look at them. I asked a question and I get one answer. I'm not returning to this CVS for my second dose. To the pharmacist that day, the world is difficult for all of us, please be kind.