-
February 2024 by Kristy B.
Well, this is what you call excellent customer service! I had 2 pianos moved by Encore on the same day...one that was near and dear to my heart as I replaced it with a beautiful baby grand piano. I was referred to them by the Steinway Piano Company, and I couldn't have been happier with their service, their excellent communication throughout the process, their professionalism in padding and protecting the instruments, and their fair competitive pricing. I knew my baby grand was well cared for upon transfer. A team of four strong men seamlessly delivered, put together, and placed my piano in the right position with much expertise and care. They know what they are doing! I highly recommend...I did a lot of research prior to choosing them as I wanted the best, and I believe they ARE!! You can't go wrong! Thank you Encore!!
-
February 2023 by Melissa F.
Great communication, arrived when they said they would, and did a wonderful job moving our piano! Would absolutely use them again.
-
September 2022 by Carolyn S.
Great communication and it went really well and was easily arranged.
-
June 2022 by Donna K.
Fast and careful service! They had no problem moving my big old upright grand.
-
October 2021 by Charlene S.
I needed to have a piano delivered from Riverside to San Diego. Encore was easy to reach, really easy to communicate with and very competitive on price. They were on time and really nice!! Would highly recommend!! Thanks, Encore!
-
April 2021 by Cobey C.
Knew what they were doing! Young men who were extremely professional you gotta love to see it. Helped me move furniture or anything out of the way to make room for me. The malicious care that was taken care to make sure nothing was out of place and everything was safe was remarkable. Good work to Caesar and the 2 gentlemen he was with (both had same name I forgot it)
-
January 2021 by Dan B.
Used them to move a baby grand from Camarillo to Carlsbad this week. They were a third of the price of the highest bid we received. They confirmed the pick up time window the day before and arrived on time (face masks worn correctly!). Their truck was clean and looked new. They inspected the piano and went over their findings with me. It took them 20 minutes to disassemble the piano and wrap it in blankets. Delivery the next day also went smoothly. Caesar, Juanito and Anthony took great care muscling the piano up a flight of stairs (with a landing and turn at the middle). It took less than a half hour and we couldn't be happier with their service. Highly recommend!
-
October 2020 by Hailey S.
Although I ultimately went with another moving company since they could get me in the next day after I called, I wanted to leave a review for the wonderful customer service provided by Kimberly. She responded to my quote request through Yelp in under 10 minutes! She provided me with plenty of information and was very kind. I will definitely recommend Encore to anyone who need a piano/organ mover!
-
August 2020 by April T.
Amazing service! The movers themselves were beyond capable and very professional. They showed up with their masks, gave a heads up when they were 15 minutes away, and did the unload and placement so ridiculously quickly that I was in shock. They were very careful with the piano and made sure the lid would have room to open. They were very reserved but so respectful and collaborative and I'm very glad they were able to squeeze me in for the move. The manager answers surprisingly quickly as well to questions. They do request a few days of advance warning and they have the greater control of the scheduling. Thank you very much for your help and time!
-
July 2020 by Gavin F.
Had a move scheduled for tomorrow. I found out a person I've worked with moves pianos in his spare time. He has tons of experience and he was available sooner and cheaper. I cancelled my move with encore, giving 24 hours notice. The lady on the phone was extremely mad and said "you know what, I'm going to make sure everyone knows your name and I'm throwing your paperwork in the garbage. I know you found someone else to do it" I said yes, I got a buddy to do it. She said "well you call me when your baby grand shows up damaged"Who runs a business like this in 2020? Stuff happens, lady. You got 24 hours notice and I apologized. Just say "ok, well think of us next time" and move on. Don't take it personally. Totally unprofessional.
-
July 2020 by Scott D.
Robert and his crew were careful with our piano and did a great job. This was a second floor move with a narrow switch back stair. The black lacquer upright was moved without incident. Very efficient and capable. Thank you!
-
July 2020 by Luis R.
Great service and communication!! I contacted them in Yelp on a Sunday and had the the piano move all sorted out enen pricing without talking to them on the phone. Clear and concise communication!!
-
April 2020 by Frank H.
Bought a second hand player piano for my little girls who just started learning piano. The piano was within 15 miles from me. I messaged for an estimate to move it. They responded the same morning with the lowest bid and moved it before noon in good order.
-
February 2020 by Angela J.
The Encore team just moved my baby grand from La Mesa (down a flight of stairs) to a loft downtown (up a set of narrow stairs). They were efficient, friendly, extremely knowledgeable and overall terrific guys. No surprise charges or complaints - will definitely use them in the future. Highly recommend!
-
December 2019 by Jane L.
They are on time and very professional. Crew are all friendly and polite. Highly recommend!
