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June 2025 by Sia HM
We booked the car through the app, but when we arrived at the location to collect it, we were told that the app only shows their general inventory—not what is actually available at that specific branch. We were then advised to go to another location, which was quite stressful and inconvenient.
If the app allows you to book a car, it should mean that the vehicle is available, otherwise, what’s the point of using it to make a reservation? Fortunately, after some time, the staff member at the front desk managed to provide us with a car, and everything went fine from there.
That said, this was a frustrating experience. In the future, I would prefer to choose a different location or even a different provider, as I’ve never encountered this type of issue before. It felt like showing up to a hotel with a confirmed booking only to be told there’s no room and that I need to go elsewhere.
I was told that a booking doesn’t guarantee a car will be available, which is very strange and misleading. Even though the situation was eventually resolved, it caused unnecessary stress. I hope this was a one-off, but I would not recommend this particular branch to others if they have another option.
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June 2025 by ameha Altaye
They pick us from hotel and at drop us at the our hotel with smile on their faces. Great staff!
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May 2025 by Zaino Mizani
Renting a car from them is always so easy! The staff is incredibly friendly and helpful—Great team and manger the team truly go above and beyond. They even gave me a ride home, which made the whole process even more convenient. It’s quick, easy in and out, and there’s always a great selection of cars to choose from. It’s always a pleasure doing business with them. I’m a repeat customer, and I’ll keep coming back!
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May 2025 by Spooky Grim
It's alright. Service is quick to get a car. The prices are decent. But what gets you is the deposit for the car, which for me was $300 for 4 days plus the price of the car as well, another hundred something. Be prepared to pay.
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April 2025 by Tammy Clary
Awesome staff. Excellent customer service and support.
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July 2024 by Jason Lasseter
Some of the nicest, friendliest employees I've met. Pick up and drop off with a reservation was seamless... highly recommend.
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June 2024 by Irving Torres
I recently rented a vehicle from the Enterprise on F Street, and my experience was nothing short of exceptional. The customer service was impeccable from start to finish. Teairah, who assisted me, went above and beyond to ensure everything was top-notch. The vehicle was spotless and ready to go, which made my rental experience smooth and hassle-free.
The location is incredibly convenient, right in the heart of downtown San Diego, making it easy to access. The entire team and management were a pleasure to work with, demonstrating professionalism and courtesy. I’ll definitely be returning for future rentals. Highly recommended!
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June 2024 by Roel Hoekstra
We had a car for the day, great and very friendly crew!
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May 2024 by Rachel Lee
Chris and Brendan were amazing to work with and so gracious!! I arrived late to my pick up appointment due to a flight delay, and Chris was willing to help stay and get me set up with a rental, all while being patient and cheerful. Brendan was also wonderful and efficient! He helped me smooth out some kinks with billing, etc. All around a great duo.
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April 2024 by Jessica Albright (Jess)
It looks like I'm not the only one that has shared the same experience. they're not very kind they pretend to be helpful all the while wasting my time. There was a small issue in regards to payment that was easily resolvable I came prepared and it was as if they were resistant and accusatory in their questioning. I came here a long time ago and stop coming here and I forgot the reason why and now I remember. The location on Balboa up north is much more friendlier and more eager to assist you and obtaining a rental and keeping their judgments to themselves while remaining professional kind and humane.
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April 2024 by Elizabeth Slagle
These people gave me a rental car and took down wrong information so that when I actually needed the rental agreement to get the car out of towing. I didn't have what I needed. Nor did they pront one out for me like alot of places do. So I had to wait until Monday to get them to send me the rental agreement to the right email address. And when I told the manager that their incompetence cost me another $100 in overnight fees they basically told me it was my fault for not "double checking" when i wasnt asked to, and that they weren't going to help me further.
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February 2024 by Jesus Cruz
I’m happy with enterprise in downtown they give me what i need thanks guys
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February 2024 by Vanessa Figone
There was a mixup with the car I originally paid for but they were able to find another one on time. Very convenient location
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February 2024 by Michelle Noble
Teariah and Chris came through for me.. I needed a last minute rental (less than 24 hours) and they made it happen.. They also went out of their way to go to a different location to get a vehicle more suitable for me and adjusted the rate! Seriously went above and beyond for me and with a smile.. customer service and attitude go a loooong way with me and I have to say they nailed it! I already been recommending this location while I been on vacation . Good job guys.. keep it up !
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January 2024 by Kim R.
I recently 12/19/23 had to rent a car from Enterprise in Kearney Mesa on Balboa Ave. My vehicle was hit and in the shop. I picked up my vehicle on 1/12/24. I had 2 issue that I had to deal with, that was not cool. I contacted Enterprise and I was taken care of by Mandy a Manager there at enterprise. Mandy listened to what I needed, then resolved both issues, working with my Insurance company for the rental. Mandy made the whole upsetting experience pleasant. It was all because of Mandy going above and beyond to make sure I had was taken care of in a very stressful experience. Thank you Mandy a shinning star at Enterprise. I would recommend Enterprise in Kearney Mesa on Balboa. I will go to them again for my rentals.
