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October 2021 by Juluus J.
I found a custom dissatisfaction three times every time I voice my concerns about this company corporate Customer Service Enterprises states contact him well I contacted him three times unsuccessful poor company poor management poor customer service overall I would never rent a car from this place again and I'm telling all my family and friends to stay away from the car enterprise
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March 2020 by britnee simone
Although they have many cars, Lemon Grove has way better customer service. Ethan & Andre were great, Akee was informative and Jamie tried but that little Indonesian lady and Brandon were a turn away. I was going to rent again with them but hurried to take my car back and use their competitor.
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January 2020 by Nate R.
Rachel the Manager here is a scam artist. We rented a tesla from this location for a week with a small dent in front right of the car and after we returned it they are trying to claim pre-existing damage was our fault. They rushed us out the door without paperwork or a walk off damage report when we picked it up amd did not get the chance to report any pre-existing damage. Rachel refuses to accept the damage is pre-existing and is filing a fake claim. Beware of the shady business practices here. Do not Rent from this location! At one point she even admitted the damage was already there and then backstepped to say it had just been repaired before we picked it up.
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November 2019 by David Sworder
I've had very positive experiences with them in the past.
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August 2019 by Julie E.
Julian helped me pull off a surprise Corvette Convertible rental for my boyfriends birthday weekend - he communicated well and worked with me to make sure the surprise went off! Car was perfect and boyfriend loved it!
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April 2019 by Maaz Ahmed
Update: in the effort to be transparent, Rachel (new manager) did reach out and apologize to me. She did let me know that Ethan is no longer with Enterprise so I guess that concern is no longer an issue.
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September 2018 by Del Harvey
What a great experience! These folks are fantastic! Very highly recommended!
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September 2018 by David Kassler
World class customer service. Emma made sure the experience was the best.
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June 2018 by Charles Hallock
Best car rental experience I have ever had. Will be going back!
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June 2018 by David K.
I was unaware enterprise had exotic vehicles to rent. I must say the experience was nothing short of sensational. I was extended a discount for renting multiple days. The manager called shortly after taking possession of the vehicle to ensure everything was perfect. She left her mobile number on the message to call if we had any issues. World Class Customer Service was extended. I highly recommend using Enterprise Exotic on Balboa in San Diego.
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June 2018 by Charles H.
Best car rental experience I have ever had. Will be going back every time I come back to San Diego!
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January 2018 by Nicholas Newsum
Ana is awesome! SD Exotics, great customer service and made sure my car to car transition was seamless.
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December 2017 by Doren Gendron
Anna, the manager, is pleasant and accommodating. The Corvette convertible is beautiful and well maintained.
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May 2017 by Brandon Watson
Thanks to my Fiat 500e and FCA's Access program, I get 512 rental credits a year for Enterprise, National, and Alamo rental cars. Due to the fact that I didn't need A rental car I decided to do with a lot of other Fiat owners do and rent a exotic car for a weekend. A lot of people have had great experiences at locations in LA and orange county. However nobody had experience using the program in San Diego yet. I reached out to Ethan at the Exotic location off Balboa, and he did some even more research for me and went beyond the call of duty to make sure everything was very hassle free. He and I were in constant communication via text and offered me a sublime variety of exotic cars to have for the weekend, and I ended up taking a Corvette convertible. The pick up process was very easy, Eric and Ethan kept me updated on when the car would be ready for pick up and were there on a Saturday making sure it's all clean for my arrival. The Corvette convertible was awesome I'm surprised that car has so much power even though it's not even a Z06. I honestly wish I could keep the car longer, as I fell in love with the sound of the V8 made and the gobs of torque that engine provided. The eight speed automatic was surprisingly fantastic and the car was very easy to operate. After a couple hours with it, I was already shopping on craigslist for used C7 Corvettes. The drop off process was bittersweet; it was very easy, but I didn't want to have to say goodbye! Ethan and Eric are class acts and I highly recommend anyone who wants something a little better than a "normal" rental car to visit them. I've never experienced that level of service at a rental car agency. I can't wait to rent from them again.