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November 2023 by Timothy Willing
Modified my revervations with ease. Customer services was quick and friendly.Left my personal keys in the rental car. I was called immediately and avoided distaste.
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November 2023 by Erika Dressler
Hidden gem location - staff is courteous, helpful and they care about their customer’s experience. Refreshing!
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October 2023 by farah saleh
Got pickup service from the repair shop by Joel who was a great driver. Would recommend this location.
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September 2023 by Anne D.
Zero stars!! Does NOT care about safety!! Staff should KNOW the service needs of their vehicles. They intentionally rented us a diesel truck they knew had one fried battery. AAA had to rescue us twice over the weekend to help jumpstart it & each time they mentioned that they were shocked that Enterprise would rent the truck out.
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September 2023 by Dianne Cervantes
Jake was amazing all was great service he went out of his way to help me and his service was very professional.
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August 2023 by laila cummings
I had the greatest experience like I walked to a family business they took care of me. They made it a lot easier for me Great price.Great people great customer service, David, AdriAnn , Stephen, and HectorThis is the address. Definitely recommend this location.6330 Marindustry Dr, San Diego, CA 92121
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August 2023 by Frank Molinari
It went smooth as can be. Jake, I believe was his name, helped me and made it go so quickly so that I was on my way. Called me as soon as I dropped it off and told me everything was good to go. Very communicative and polite.
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July 2023 by Monique McCartha (Melanin Monarchy)
Young Sirs at this location were absolutely AMAZING. I Love good Service. These guys were Tony the Tiger Great!
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July 2023 by C P
My Enterprise experiences have been fantastic. Audrey, the local manager trainee who assisted me with my car rental, provided the best customer service by offering me a choice of cars. She is highly professional and courteous. I recommend Enterprise for your car rental needs.
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July 2023 by Jane A.
HELPFUL EMPLOYEES(5 stars)Experience teaches us. SITUATIONUnfortunately, my car is going into an autoshop to get a (tiny) repair due to someone opening their door and scratching my car. Their insurance is covering a car rental the time my car is in the shop.INSURANCE CLAIMIt will depend on the insurance company of the party that is responsible will eat the bill. Or whenever the claim is filed. AllState is contracted with Enterprise. The party that is responsible for the damage has AllState and we are going through their insurance. AllState gave me a daily dollar amount. They pay through reimbursement. They will do their best to match the size of your car. Unfortunately, I drive a BMW and what is offered to me through AllState rate is an economy class (I am ok with that, don't need anything fancy at the moment). They will not cover insurance on the rental, gas, or mileage (FYI, Enterprise offers unlimited mileage). HOW IT WORKSCall an Enterprise closest to the autoshop. Or the one contracted with the shop (so you can get picked up and dropped off). Provide them the insurance company that the claim is filed with - they have contracts/deals with multiple insurance companies. Give them the daily dollar amount the insurance gave you. The employees will set up everything from there. I was quite pleased with the customer service here. I called not know what to do because all this is new to me. Will from Enterprise walked me through the process and how it all works - thanks for schooling me! This location isn't boundary with the shop (would have to Uber to shop) however he helped me get setup and then move my information to the closer Enterprise location - that way I don't have to Uber and can be picked up! He told me my rate was for Economic class and I am ok with that since this is super temporarily. We set up my pickup date (when they will pick me up at the autoshop and bring me to enterprise to pickup my rental). Shop quoted me M-F, however since the work is going through insurance it will take longer and according to them AllState is slow at approving supplementals and estimate longer then 5 days. With that said I don't exactly know how long I'll have this rental and so we kept the end date open. PAYMENTSetting up in advance is free. I will however be paying a $300 deposit when I pick up the rental. And then get the bill after my rental reservation is complete. Then get reimbursed. At least I'll be mobile while the car is in the shop.
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June 2023 by Supreeth prajwal
I rented from this location recently as my car was in the body shop for repairs. Jason and Audrey helped with the pickup and return of the rental. Both were very pleasant and friendly. Had an overall happy experience renting from this location.
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April 2023 by Belén Rodríguez
We had a flawless experience with Jason at this location, he's very gracious and professional and that will bring us back as customers.
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March 2023 by Kathy Nguyen
Thank you Chris and the other gentleman who helped me over the phone and cleaned the car before I took it. Also this nice lady who helped me check out. I apologize for not remembering your names.The car I had was nice and clean. All of my questions were answered. However, the only con was limited car options due to demand.
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February 2023 by Logan James
Had INCREDIBLE customer service extended to me.CHRISTOPHER HOUSTONyou are legendary. Thanks for being so kind and also straightforward. Didnt sugar coat anything and gave it to me straight. Best rental agreement ive ever signed.DONT USE SENSIBLE CAR RENTAL.They limit your mileage and track your vehicle
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January 2023 by Sasan Hadavand
Super responsive and very friendly. Jeff and Mike were really helpful and got me into the vehicle I wanted right away! I highly recommend going here if you need a car rental and definitely go to them for any help that you may need. 5/5.
