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February 2024 by Brent Goldberg
Very friendly and no issues at all renting here, and a great selection of vehicles
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February 2024 by Priya Jayaprakash
Location hours indicated they open at 8am. I came in at 8:12am to book a rental, but it was closed. Waited for 10 mins and then called their number - was told it would take their personnel 15-20mins to come in. Had to got a different location instead.
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October 2023 by Romy Abouni
This was one of those experiences that just make you wonder what is wrong with people and what happened with the value of Customer Service! The man with no name tag appeared to be the manager. I had a reservation already and he acted annoyed by my very presence. He said i needed to give a credit card for this vehicle, yet the order went through just fine on line with what was supposed to be a "speedy checkout." I did not feel comfortable, so I asked for a substitution....he totally ignored me with no sense of concern, since i was now stranded. I went on line, and there was a few selection available, so he completely lied. On my way out I just staded "wow, the worst service ever", then he got aggressive....he had no name tag. I wonder what kind of standards does this place have? Awful experience. What a smuck!
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May 2023 by Leslie Walker
Smoothest rental process I've ever had!
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August 2022 by Jason Galati
Always very friendly and accommodating. Highly recommend this location.
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June 2022 by Glenn H.
So an update. I use the email they sent me. Got 2 responses that were pathetic as the their service. STAY AWAY FROM THIS PLACE. Find another car rental company.
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January 2022 by Sharon C.
Have rented from here for years. Service has gone way down. Cancelled our reservation last minute.
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December 2021 by Anthony T.
Someone broke into my wife's car and our insurance handled our car rental with this enterprise location. We had an appointment and only had to wait a few minutes until they cleaned our car. Our insurance was paying for everything but the lady without knowing our insurance was paying for everything tried to squeeze us for like another $5 bucks a day plus tax and then asked us: Is that ok? No... that's not ok I said. I assumed our insurance was handling this. Then she said oh! It looks like your insurance is paying for everything including the sales tax. She tells me that's rare. Then we drive off and an engine coolant light comes on. I later buy some antifreeze and the light goes away. On the day of return we had to wait several minutes while a guy working there said: I work at another location. I don't know anything here. And kept apologizing to us numerous times for the wait but I said that's ok. Then I told them about the engine coolant light that came on and that I paid $15 and it would be nice for them to simply reimburse me but they said they couldn't because our insurance was paying. She said that she could give me a $15 credit for a future rental. I said it's like once a year I need a rental. Forget about it. That's my experience here. I do not recommend.
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November 2021 by Sun Jae Lee
Very reasonable price and kindness, quick, strongly recommend.
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October 2021 by Melinda S.
Not prepared for "back to normal" services. They never have any cars available. They don't give you phone numbers for direct telephone calls at the site. 800# only. Call Centers aren't even in the city four state that you're renting a car phone from.
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August 2021 by Trina Q.
Very frustrated. Reserved a car, received the confirmation, got dropped off and then learned they had ZERO cars. So much for my planned trip. They couldn't even find a car at their Escondido facility.
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July 2021 by Karyn F.
I unexpectedly had to drop my car off at Firestone in Rancho Bernardo the other day. They had to order the tires I needed and I wasn't going to have a car for a day. I walked over to Enterprise- so thankful the two businesses were so close. I had no reservations and needed to get to an appointment downtown within the hour. Kyle took care of me immediately! He had the best customer service, so friendly and took care of me right away. I brought the car back later than expected the next day. Kyle was there and greeted me with a smile and " totally understand. I checked in with Firestone about your car and knew the situation." Even after I left, Kyle drove over to Firestone and handed me my garage remote AND a ring he found in the car ( my daughters). I will be going back to see Kyle next time I need a rental!
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February 2021 by Alex Fan
Kyle is awesome, along with the whole team here. Thanks guys!
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February 2021 by Paul Aguirre
Awesome Staff. Always helpful.
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December 2020 by Hong Shuh
Service is very. Good next time i still will order from this company
