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December 2023 by Jennifer Dailard
A few weeks ago, when receiving an Ethan Allen delivery, the delivery man noted, “you have a lot of our furniture.” I chuckled and began looking around. It was the truth. My home furnishings are not exclusively Ethan Allen, but there are indeed at least a few pieces in every room, tables, beds, benches, sofas, chairs etc. I love going to my local store and working with the design team. I am always treated so well, offered excellent ideas and never pressured to buy. The customization options offered in store are incredible and I have also had a few in-home consults over the years when needing to truly rethink a space vs. just make a few enhancements. I am very pleased with the quality of both EA products and customer service.
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October 2023 by Kristin Jensen
Love my new couch. Seamless buying experience.
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July 2023 by Wanda Brent
So nice to be able to buy quality furniture and get the wonderful delivery service they provide.
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May 2023 by Kim Farris
We worked with Brian Waterman, and we are very pleased with the results of our sectional that he helped us with. He spent a lot of time with us, choosing the fabric and making sure we liked the feel of the cushion fill.
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May 2023 by Pat Conway
Best sofa I've ever owned! Most expensive too, but it will be the last time I need to buy one. Can't believe I waited so long.
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March 2023 by Maureen Martin
I'm very impressed with my experience with this store. I had some issues with one of my delivery service people that came to move my already delivered bed upstairs and to assemble it. It didn't go as planned, but the internal crew came in and rescheduled a different delivery person/people to come the very next day and those guys were AWESOME! They were so kind and respectful and helpful and put my gorgeous new bed together! Let's not forget that this bed is to DIE FOR! It is a velvet tufted kind size bedframe/headboard with two drawers at the foot in the most beautiful gold velvet that matches perfectly to my drapes! In short, nobody is perfect, including businesses, but it's how things are handled when obstacles pop up and they did a fantastic job to resolve the glitch and delivered an incredibly gorgeous product! I cannot say enough great things and I will definitely come back for more! Thank you Ethan Allen and staff for all of your support!
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January 2023 by kevin
Item was delivered and damaged by the delivery drivers. It's a six week wait to repair then the loveseat needs to be taken out of our home for a week + to complete the repair. No apology or compensation, just a damaged loveseat and then missing furniture for a week.
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September 2022 by Melissa Terrett
Everything about our experience with Ethan Allen was great. We love our new sofa. Good quality and very comfortable.
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August 2022 by Jennifer W
Could not be happier with all my new Ethan Allen furniture. Love every piece! Thank you, Brenda, for all your help!
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July 2022 by Hee Lee
Great quality furnitures.Rebecca is very professional and she has an eye for designing. I enjoyed spend time at this place!
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February 2022 by Barbara Dudl
Very pleasant shopping experience.Salesperson was extremely helpful and pleasant. The furniture came earlier than expected ????
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February 2022 by Candy H.
NEVER-WE walked in and asked "where can I see Grey leather couch?", The lady at the front desk said "I don't know!, walk around and look" and she never got up. I was hoping for help because my friend uses a cane and it is difficult for her. After a while of wandering around the MAZE we finally found one other person and she let us know they had none. Terrible customer service and why put the person at front greeting that has NO knowledge.
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January 2022 by Monica L Dang
I love the quality and workmanship of Ethan Allen. After 21 years of heavy use, my leather couch never had a loose stitch or tear or anything! So I came to EA to get my next couch. Rebecca Z helped me select a couch that suits my style and need. She is a fantastic designer who listens and provides careful guidance. Her recommendations are right on target. I appreciate her assistance greatly!
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January 2022 by Steven Davis
Our designer, Rebecca, came to our house to checkout the space we need to decorate. She understood our style, took measurements, & invited us to the store for a presentation. She was very well prepared & we loved her ideas! The only flaw, & it’s not Rebecca’s responsibility, was that some of the items were not available for us to see in the store. Excellent service & products.
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July 2021 by Tammy S.
Very disappointed in the quality and comfort of my special order sofa. I waited several months for delivery. The sofa is poorly made, uncomfortable. I immediately notified Ethan Allen and my designer. The designer came to my home and agreed the sofa was a disaster. Then Ethan Allen sent a technician to have a look. Again it was acknowledged that this sofa was very poorly constructed. Then the service department called and offered to replace the cushions. This isn't an option because the middle section doesn't line up with the two end sections. When I expressed my disappointment I was told the design department would need to make the decision to replace the sofa. The design center says the other department or store manager must make this decision. I was again told the "offer" is to correct the seat and back cushions. The issue of the poorly aligned center section is being ignored. This isn't my first purchase from Ethan Allen and therefore I'm especially disappointed in the decline of customer service and the current quality of their furniture. This sofa cannot be in my home. My current option is to donate this sofa and have another company finish this room and the other rooms
