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March 2024 by Pearla Alvarado (Pepe)
Erica, thank you so much for your kindness I really appreciate your help so much! It means a lot to me. I would suggest this place to anyone who needs to store there things. Thank you again.
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March 2024 by Irma Hurtado
Cesi good service and very friendly
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March 2024 by Chaparra Chucky Gordita
Cesó and Ericka are simply the best.Excellent customer service and very friendly.Property is very clean
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March 2024 by Victor orea
Nice place
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March 2024 by Alexis Perez
Great Storage Place very clean and to top it off Erika the manager and Cesi in the Office were great help in getting my storage needs at it’s best.
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March 2024 by Anthony Gonzalez
If you plan on using there facilities temporarily then this place works well. If you decide to do month to month payments, search somewhere else, they raise the price whenever they want and do not notify you other than the statement via email a week before the due date. I went from $100 and some change to $323 in less than a year.Customers store the useful wheel carts in their units. These are provided by extra space and leave the rest of us searching the facility with no luck.
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December 2023 by Judi Palafox Esteban
Went to the Del Sol location. Great service, clean, easy access and very helpful. The gal that helped us with our unit by the name Cesi, very pleasant and a pleasure to interact with. Definitely recommend to ask for Cesi.
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November 2023 by Eric Crescini
Luis is very accommodating and easy to work with. We looked at the available options I was interested in and he was able to answer all of my questions and concerns effectively.
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November 2023 by Kendall Lewis
Superb service! Luis was very friendly, personable, and accommodating in helping us upgrade our previously selected unit as it was too small for what we needed. Got us set up in no time and personally walked us to our new unit so we knew exactly where to go. Great experience! Thank you, Luis!
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November 2023 by Tiffany Singleton
I lost the password to access my storage and was helped by Luis Carillo was absolute perfect!!! His assistance was prompt and such a breath of fresh air!! Do yourself a favor a rent here!
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September 2023 by Ramon Brizo
Ericka is amazing! She’s very helpful and took care of my needs with giving me a couple options. I came in and gave her a couple small details and she remembered me right away. Took care of me in a few minutes.
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September 2023 by Sean Michael
I normally do not write reviews but the customer service provided by Luis down by 3085 Del Sol Blvd was impressive! He is very professional, down to earth and handles well during an overflow of customers. Not only did I feel like a valued customer with our short interaction but also respected as another human being. Great vibes!! If I could give more stars I would!
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August 2023 by Grinan Barreit
I had a larger unit but was running into tough times. Ericka was wonderful in helping me transition into a smaller but accomodative unit that more fit my inflation impacted budget. Everything was as advertised, and it got to the point for me where Ericka's word and handshake were good enough. now that my "Ericka review" is complete, both of my units were clean, and the building as a whole was comfortable to visit, and easy to move about. even storing on the second level was nice due to the easy access, centrally located and spacious elevator.
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August 2023 by JLMJ
I called to find out the height of a small storage unit, a 3 x 3. I know the length and width but I wanted to know the height. I originally called the "new customer" line and the agent directed me to contact the location that I was looking into (3085 Del Sol Blvd in San Diego) because she did not know if the height was either 3 feet high or 5 feet high. The difference in height was the determining factor of whether my belongings would fit or not (yes, I measured my stuff and they would fit in a 3 x 3 x 5 with a little room to spare). I called the office and after asking about the height because I was interested in renting there, the female staff who answered said the unit size is 3 x 3. She told me that about two more times (as if I didn't get it the first time) but then said she didn't know the height. She stated "maybe four or five feet" but that I could stop by before they close at 6 PM to see it (I called around 5:30 PM). I informed her that I didn't have a car. The location is not far but it would take me more than 30 minutes to get there. She then said I could stop by tomorrow to look at it, which I responded by stating that was the reason I was calling instead of going over there. I don't want to waste their time or mine if the unit is a bit too small for my needs. She kept saying that it is the size of a locker but honestly, how does that help me? Lockers come in different sizes. I just needed the height. She then suggested I try calling another of their locations to see if they could give me the height because she was sweeping and not near the office, yet, she had suggested earlier that I should stop by to see the unit but if I could have stopped by there, would she still be sweeping and not in the office? It would have been a waste of my time. She could've even called me back with the info but decided not to offer that suggestion after hearing her responses. To me, it sounded like she was in a rush to finish cleaning before the office closed, which I can understand, but her answers, it seemed, were just a way to get me to stop asking any more questions. She could've easily said that she doesn't know and if she could have someone get back with me. That would've been an acceptable answer instead of seeming to be in a rush to hang up the call. I currently pay $120 for my unit (a 5 x 10 but I have less stuff now and need a smaller unit), which I've had since 2016, and was looking around to see if I could save a little bit of money so that is why I was looking into this place. If that is how extra space storage responds to a potential customer, I much prefer to pay $120 a month for my unit and excellent customer service (never had problems with them) instead of $39 a month with much less than stellar customer service.
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August 2023 by Raul Vargas
I moved my stuff here after a divorce. I had to vacate my home, and after shopping for a while, I found this storage place to be the best option.After a divorce I was in a bad economic situation, and this was the cheapest place. I rented a medium size unit for a very reasonable price.I was happy for about six months, when I got a letter that my monthly rent will increase. The increment in price was substantial, but I had no place to go, so I took it.The increase in price was probably due to some small-letter section in the rental agreement that I did not pay attention to. My fault. Still I feel like they take advantage of people who just move in to increase prices knowing very well that you cannot move out easily.My recommendation is to read the small letter size of the contract, and ask for how long the price will be maintained.The premises are spotless and your stuff is protected in a climate control storage. Everything is great but the prices.
