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October 2023 by Brian Lambe
We're slowly remodeling and Fan Diego was recommended by our electrician. We have purchased 5 fans over the past 2 years due to the fantastic customer service and very competitive pricing. When we had a controller issue with one fan, they stood by the warranty and immediately resolved the issue. Highly recommend
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August 2023 by Anthony C.
CONSUMER BEWARE!!!! Fandiego products are. it like they used to be! Years ago I purchased three Hunter fans from Fandiego and LOVED THEM. After eighteen years of reliable service, one of the fans stopped working. I went to the Fandiego store in Murrieta to purchase a new fan. they told me that I had to purchase a fan on line, they no longer carried the product THEY ADVERTISED IN THE STORE in the store...it had to be purchased on-line. I purchased the product on line and after two weeks, the product arrives. I paid a professional installer to install the fan. After three hours, the light on the fan came on and started blinking on and off without ceasing. I called the customer service number, and after 1 1/2 hour on hold, I spoke with a customer care representative. The identified the issue as a problem with the light kit. they sent out a replacement kit which did not resolve the problem. I called again. The agent indicated that the problem wasn't the lighting kit, but that it was the remote receiver. I installed the receiver, yet, the problem persisted. I called again...very frustrated at this point, and the customer care person sent me out a replacement fan. I paid an installed MORE MONEY to install the fan/light. After three hours, the light started blinking on and off on the newly installed fan. I called the customer service number AGAIN, this time asking for a refund. I was told by the agent that they couldn't honor my request because I bought it on-line. I provided a copy of the receipt and explained that the product came from their distribution center. They still refused to honor my request, but offered to replace the fan with a THIRD FAN. At this point, I've paid more for installation, than i did for the fan. Do yourself a favor, go to Home Depot and buy a fan. You may be getting a better product. Fandiego nor Hunter wants to take responsibility for this issue. Their customer service after the sale and their product is poor.
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August 2023 by laura s
Go nuts there wonderful selection
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August 2023 by Steve Muckle
I purchased a high end fan for our bedroom 5 years ago, and just purchased another 3 fans for our current home project. The customer service here has always been excellent - people are really friendly/courteous and knowledgeable. Great selection. It's so helpful to be able to go in and see so many options in person.
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August 2023 by Gary Jones
Great customer service. Patti and Rebecca understood what I was looking to purchase. Great teamwork!!
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July 2023 by Sam K.
From the sales floor to installation, Fan Diego provided an excellent experience in every regard. They have a wide range of fans for all aesthetics and price points, and I especially appreciated how knowledgable the sales team was about their products (as well as their patience for indecisive customers like myself). Installation was a breeze, as the installer's knowledge, politeness, and professionalism was beyond reproach. I cannot recommend them enough, support local business, and give Fan Diego a visit!
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July 2023 by Noor Saleem
Absolutely Junk place. Very bad customer service. I paid 6K 3 weeks ago and so far didnt get even a single item delivered. Irresponsible people dont even update me with the status of my order. I have to call multiple times to know where my order is.Please dont ever go to this place and buy stuff.
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April 2023 by Donald G.
I needed a replacement bulb for an old ceiling fan. I tried another light bulb place but they were unable to identify it. I brought the part into Fan Diego and Anna was quick to welcome me. She was able to identify the part I needed and did a special order for it. Great service. Nice store. They have a lot more than fans. They have some really cool lighting.
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April 2023 by Aj
This is a great store. Staff is extremely knowledgeable and friendly. Saved me a bunch of $s on a high end fan
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April 2023 by Steve Manos
Good service, knowledgeable, helpful, and share creative ideas. Ordered fan we wanted with strong light fixture.
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March 2023 by A C.
Great store. Very knowledgeable, helpful and friendly staff. Saved me a bunch of $s on a high end ceiling fan. Check this place out!
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January 2023 by Alecia Rodney
We had been searching for a ceiling fan for our kitchen for some time. We found it really difficult to compare fans online. Some sites have all of the relevant information like CFM and light intensity/color. The number of choices is overwhelming. We decided to try out a bricks and mortar store that specializes in fans. So glad we did. Louis greeted us and listened to what we were looking to buy. He didn't try to upsell us on some of the beautiful, decked out fan models in the store. He did help us narrow down to a few options that fit all of our requirements. We ordered on line and had it dropped shipped to our house. Very pleasantly surprised the fan showed up ahead of promised delivery time frame and it was nice that Louis followed up to see if it showed up damage-free. Head to Fan Diego if you need a ceiling fan. They will steer you to the right fan for your room.
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December 2022 by Ruben Rosental
Large assortment of ceiling fans, and lamps. Very knowledgeable staff eager to assist. Free parking.
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December 2022 by BANGKOKBANKS
We heard about Fandiego from a friend. The moment we stepped in the front door we were greeted by a consultant. I was glad in this case to get the help the sales reps really know the products. It's not like walking into a home Depot or a Lowe's there are literally hundreds of fans for all kinds of interiors and outdoor exterior patios. We have a very large patio and I needed a large fan that could handle weather. We ended up with an excellent choice with the help of one of the reps. We couldn't be more pleased with the experience we had at this particular shop.
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November 2022 by Jeff Dorris
Great help! Andrew is an extremely knowledgeable and friendly guy. 10/10 would recommend!
