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August 2025 by Andrew Kh
They refused to hold package that contains lithium batteries that was shipped via fedex.
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July 2025 by G Huda
August gave excellent customer service today! He went above and beyond. Thank you.
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July 2025 by ARNEL DELEON
Staff is friendly and patient.
Service is excellent and provided with a smile.
Print and copy service is reasonably priced.
Never a delayed shipment - ever.
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May 2025 by Parvana Amirova
Horrible service al the time rude 👎
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May 2025 by Shirl Boyle
Staff was wonderful to me. Allen was so kind, I had 8 pieces of luggage to drop off & Allen offered to go to my car to assist. Easy Peasy.. Appreciate very much.
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May 2025 by Jamal M
It took nearly two hours to wait, which is ridiculous.
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May 2025 by Gerardo Zanini
Fast. Helpful. Nice employees.
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April 2025 by Jordan Marks
August is extremely rude, condescending, and an uncommonly poor FedEx manager. He couldn't be less helpful -- and it obviously trickles down to all the staff. If you have the choice, you should avoid this location at all costs.
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April 2025 by Kim Espinosa
Had a wonderful, helpful experience here. Jeff was professional, solved a very tricky shipping situation, and handled it with ease.
Give Jeff a raise! He’s great.
I will continue to come to this location for all my business shipping needs.
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November 2024 by Michele
Ben helped me print a client document and was very professional, helpful and knowledgeable! Always appreciate great customer service and exemplary service should always be acknowledged. Thank you Ben @ FedEx Kinkos in Rancho Bernardo!
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May 2024 by Chad W.
This place is normally really great, but they have a manager that is a real... Well let's just say she isn't doing them any favors in the customer service side. I brought a print job in that they said they could not get done for about 4 hours. It would be an extra $35 to do it same day. So $133 ish versus $96 ish if I wait until 1-2 on Sunday. They don't open until 12pm on Sunday. Ok, I said, I'll wait until tomorrow, no rush. About an hour later say 2pm Saturday, a man calls and says your job is done and I can come and get it. That sounds awesome, these guys are the best. This is normal for the other FEDEX I use down in Kearny Mesa. So I come in and see that the posters I order were not cut the the correct size. So I use the on site cutters but one side is too long for the customer available cutter. I ask the manager if I can get the long side cut as I cut the other two sides of each. She goes about telling me that since I came in to get the posters "the company" is going to eat the $35 same day fee, like it's my fault he called me. She said he called by mistake. Ok,!? She then goes to measure the side of the poster and measures it while it isn't even flat on the table and says it is the correct size. Uhh, no I know because I va e to put it in a poster frame that I have the demo paper from that came out of it and the measurements are the same. I remeasure and still about a half inch off. Discussed as I show her this, she reluctantly goes to cut the posters. Long story short she does it but is not happy....lol. The other employees were sooo helpful and friendly I think knowingly embarrassed they have to work with this tyrant. She did make sure the place was cleaned and that they were wiping down all the customer tables. The good with the really bad I guess.
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May 2024 by Kim Namho
It was nice that they provided a friendly delivery service.
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March 2024 by Frank Simon
The employees are very friendly, helpful and professional
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October 2023 by Richard N
Given how many times we have been to FedEx Office on Rancho Bernardo Road for wedding stationary and the lamination of our seating chart (as well as thank you cards to come), we have become familiar with the majority of the staff. Jeff and Ernstine in particular have helped us seemingly every time (or almost every time) and every experience has been terrific and the quality of our stationary has been exceptional.
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June 2023 by Pauline P.
Full of what they could do! Not cheap! I said & it could be seen I was shipping some cactus cuttings loosely wrapped in brown paper along with a small table loom to be packed & shipped for me! Several times I mentioned & the clerk could see the cactus plant cuttings. I paid my bill approx. $125 & left for home (2miles) I get a call can't ship you need to pick up your pkg.???? I return to find im told cant pack the plants. I said Just give me back the plant cuttings & ship the loom. Cant do that have to refund & start over?? They start over (same cost) without the cuttings??? Brains & common sense definately not available at this Fed Ex! I told em to stuff their service. Went to Village Mail in Rancho Bernardo . Fabulous. Same cost, they used UPS thoughtful smart kids as I watched them pack everything.
