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March 2024 by Dan Manno
Delivery guy is always pleasant, respectful to us and our property.
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March 2024 by richard Bowman
they arrived sooner than expected, the young man was personable and quiet. great service.
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March 2024 by Mel Beard
As always, good service, and friendly staff. ?
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March 2024 by Cobras Rfun
We are a residential customer whose tank is in the backyard and we have dogs. It requires me to take a day off work to wait for the delivery which is an expense in itself. I scheduled the delivery, took the day off work and it never showed. For the next few days I was told tomorrow with no luck. Finally couldn't stay home anymore and had to board the dogs. Turned into an extremely expensive fill-up with 3 days off work and boarding fees. Hope the next one coming up goes better.
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March 2024 by sandra p
Save your money and time.. as I'm sitting in my office currently freezing with no heat. changing services after only 1 1/2 deliveries. 1/2 delivery because im currently still waiting for 2nd refill.. the initial set up was fine so I thought.. was delivered wrong tank size but I'll get to that later.. was told I could monitor tank myself and call when i need a refill or set up auto refill. I figured I would monitor myself to learn about how much gas we we're using etc... here is what they don't tell u and I'm just figuring out...... u better call and set up your delivery b4 your tank get BELOW 30% if it's WINTER and u use your heater. Even tho they suggested 30% is plenty of time. if u call on a Friday they don't count weekends so your 7 days becomes 10-12 days. When I realized we would b out in few days I asked if i could pay to have delivered sooner. Yes for ADDITIONAL $200 delivery fee. By the way that same day few hours later after i called for refill I saw Ferrell gas truck drive right by house to fill my neighbor. $1,200 later i still WAITED a day for fill up..... I PREPAID only to find out from driver after that they charged me for 250 gal tank in office that they had only set me up with only a 153 gal at house. When I called office they were even perplexed as to why I was delivered a 153 gal tank...... really? Conclusion THEY screwed up on tank size delivery in beginning so I can't get auto delivery EVEN if I wanted because they don't do auto delivery for tanks under 250.... i prepaid for more gas on my 1st delivery then can go in tank..... was charged a hefty $200 delivery fee and still waited a day... called for 2nd delivery when tank is at 30% thinking it would b plenty of gas only to b sitting here AGAIN on day 11 waiting for a delivery WITH HEATER OFF FREEZING just so I can still have a hot shower and cook. I literally feel like they r waiting til the last day to deliver to see if I give in and call for another deliver fee of $200. They r happy to take your money but not so motivated to service your tank. Buyer beware. Looking at reviews looks like this is another company that got so big and its customers are the ones that suffer. I'm done with this company. UPDATE 2 WEEKS LATER AFTER 2ND DELIVERY. Woke up freezing again. looked at tank and says 40% but now no pressure to house. No shower, no Heater no cooking. It's 6am and I have to wait til 8am when they open to get help. Again I'm only 2nd purchase into this company and it's just been nothing but stress!
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October 2023 by Eva Trieger
Super friendly representatives, both on the phone and in person. I recently had a gauge installed on my propane tank, and the gentleman who did the job was super efficient and explained what he was doing. Thank you for providing great service!
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March 2023 by raneen Alias
I made order over 7 days and I called several time and they are not responding to send delivery to my houseI called customer service to speak with manager and they told me manager is not available they took my information they said somebody will call you back and no one called me very bad customer service, and very bad delivery service any service. If you need, it will take more than 15 days I will cancel my account and get different propane company.When I called my tank was 20% left and right now is less than 5%We can’t turn head on and whether it’s very cold don’t trust Ferrellgas socks, customer service
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March 2023 by Christina D.
Absolute worst service!!! Two week window. What kind of $hit is that??!! No one can ever give you an update and the technician that I have had in the past is rude. They tried to tag out my water heater bc he couldn't get it to relight saying, it was a fire hazard. All I had to do was bleed out the gas line!! What a joke!!!
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February 2023 by Nancy Brian-Hemme
Worst propane company ever! There was a problem with the road leading to our house after the rain. Not only did they NOT make the delivery, they NEVER informed us of the non-delivey.I eventually called asking where the propane is & they had cancelled the order! I'm going electric.
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February 2023 by Nancy B.
Worst propane company ever! There was a problem with the road leading to our house after the rain. Not only did they NOT make the delivery, they NEVER informed us of the non-delivey.I eventually called asking where the propane is & they had cancelled the order! I'm going electric.
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January 2023 by Warren B.
2weeks to get service is unacceptable a lot of lip service but no action if you are moving into property with their tank save yourself a lot of grief and change service
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October 2022 by ellen aleksic
We have absolutely nothing negative to say about this company. Their delivery is always right, their customer service excellent, and the price reasonable. We have often hear complaints from other people about their propane services and always refer them to Ferrellgas.
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August 2022 by Melissa Linsmeier
Great prices, pretty much always cheaper than the competition. Customer service on the phone is great, never have had an issue. Lost a star because they charge us when we order, but never leave a receipt when they come to fill. We have to keep checking our tank to know that it has been filled.
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August 2022 by Katie Sprankles
Excellent customer service. Went above and beyond to do a site check and install a new tank. Orlando is an excellent representative for Ferrell Gas A++++
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June 2022 by Elijah
They got tank delivered and filled up next day after nightmare with Amerigas. Friendly staff, better prices than Amerigas, no long term contract required. Todd was great.