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December 2023 by Ash L.
So I had come in for an alignment and left with much not than that. Bryan, helped me tremendously and explained thoroughly what the issue was with my car and recommended solutions and shops as well. I would 110% recommend THIS Firestone location to any and everyone.
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November 2023 by Melissa C.
this is the only tire service station open in the area on a sunday and they really take advantage by price gouging. make sure you ask how much they charge to install the tire. i dropped it off at 930 and it wasn't done until 330 pm and then they lost pieces to my tire kit and told me they didn't. so now i am on a wild goose chase trying to find a replacement. i would wait until monday next time had i known they were going to charge 134 to install a tire and 220 for the one tire as well. glad i didn't need to replace both.
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November 2023 by Xi Z.
This place is SCAM! Be super aware of this if you want to fix flat tire. I went to this place last Friday due to tire pressure alert. The technician checked my car and found a metal on it. I was quoted $20 fix and should be done in an hour. After one and half hour, I got a call from GM Amy. She informed me that the tire was beyond repair and needed total replacement for $260, excluding tax. I returned to store, found out just a small metal on the tire but she refused to fix it because "Safety Concern" . When I refuse to buy new tire she became dismissive and let me try other firestone or Costco SHE DONT CARE. Fine, I drove to Costco Camel Mountain in 15 mins. And Costco just FIXED the flat tire FOR FREE!Before I left this firestone, Amy told me she treated me decently without charge me spare tire install fee. Well THANK YOU AMY for wasting my 2 hours and try to steal money from me!
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November 2023 by Brian Cecil
The GM Amy went above and beyond to help me with my brakes and rotors! She made it possible for me to be able to drive safely! I will recommend anyone I know to use this Firestone Auto Care establishment! I was treated with respect and shown grace! Thank you Amy!Service: Brakes
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October 2023 by Sergio C.
Walked in, asked if they could do a break job. The lady behind the desk rudely said " I can't I am off the clock". With an attitude "I am taking a break". Firestone this is who you select as the face of your company? This is who you assign as your first touch point for customers? I will never do business with you and future customers should be warned of horrible customer service.
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October 2023 by Ryan Montour
Had a flat with a screw it in, only a quarter inch off the center lines, not near any tire curvature, with good treads. Would not repair and tried to get sold on new tires instead, told "good luck going anywhere else on a sunday" and "any mom and pop shop would fix that". I'll go there instead.
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September 2023 by Troy K.
Ausome customer service and wait wasn't too bad. The manager i believe Amy was amazing!
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August 2023 by Kelly Murphy
Amy, the store manager, and the mechanics at this location are superb. I've been a loyal Discount Tire customer for many years, but ended up with a flat tire on a Sunday, when Discount Tire is closed. The experience we had at Firestone was efficient, friendly, affordable, and pleasant. I plan to come back to this store for any needs in the future! Thank you, Amy and team for a positive spin on an unfortunate circumstance. You are appreciated!
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August 2023 by Angine Auggie
Amy and her crew are great. I initially brought my vehicle to Miramar and even with an appointment was turned away because the car was bigger than they expected and they didn’t have my tires in stock when they told me they did. Thankfully, I called this location and the guy on the phone was able to help me out. I called back to confirm the next day if we are good to go and I think there was a small issue so I told them I would come back the following morning. Called Saturday to confirm they can see me and Amy says she doesn’t have me down. I explained that I’m hitting the road thousands of miles away and I can’t drive with these tire conditions. She figured out a solution and got me in. Came back at the end of the day, was able to open up a firestone cc to savesome money, too. She was the best manager I have ever spoken with. Sense of humor, knows her stuff, wrote down things I needed for my vehicle to get for when I get to where I needed to be, and spent time even after they closed shop.Employees that go above and beyond need some serious recognition because many people I’ve interacted with this year alone, have simply refused to do their jobs and this Firestone team is def not in that category.THANK YOU
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July 2023 by Anna R.
I had a nail in my tire, a run-flat tire, and it was leaking very slowly. The mechanic I usually go to wasn't open until Monday, so I thought I'd try Firestone on Sunday morning. I had let my mom go there in the last few years and she seemed happy enough. But it took less than a few minutes for them to tell me that the tread on my tires was really low and they just right away went to the computer and told me, as I was sitting there across the room with other customers around, that it would be $700 to replace the 2 front tires.. I was really confused because I barely drive - I've put less than 5K miles in the last 14 months on my car.So I decided to wait and take it to my mechanic on Monday morning - he told me that my tires were practically new. He patched my tire in less than 30 minutes, saving me tons of money. Now I worry that they were taking advantage of my mom all these years.
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July 2023 by Kelly M.
Amy, the store manager, and the mechanics at this location are superb. I've been a loyal Discount Tire customer for many years, but ended up with a flat tire on a Sunday, when Discount Tire is closed. The experience we had at Firestone was efficient, friendly, affordable, and pleasant. I plan to come back to this store for any needs in the future! Thank you, Amy and team for a positive spin on an unfortunate circumstance. You are appreciated!
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July 2023 by Nels Anderson
Liked the customer service from both the young lady and the brothers. Enjoyed the nice sense of humor the staff has...& safe brakes. Thank you FIRESTONE..!
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July 2023 by Erik Z.
100% recommend this location. I've been coming here ever since they turned into Firestone and the customer service and quality of the job they do is superior to others. I have a 20 year old car, so you could imagine how often I visit. Every time I am satisfied with how well they take care of me. Go and see Amy & Brian right away for all your car needs! Thanks Firestone!
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July 2023 by Ky Zz
Not just crooks but, add on criminals as well!I've Never experienced such a low level service at any auto service until recently.Back in January, went to get oil change at Firestone, cuz of its convenient location.The Creep tech loosened the cap to drain my oil - in hopes that I'll return to service at their location in June.My husband saved my car literally!By checking the oil & noticing the red battery indicator light flashing, indicating something was wrong with my car.SHAME ON YOU FIRESTONE for hiring crooks to cheat your customers!Lesson well learned!Save your vehicle & your wallet, go to better trustworthy locations!Service: Oil change
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June 2023 by Casey Brassfield
Nail in a one week old tire was refused warranty work because they claim it was a commercial vehicle. Just a normal Chevy 2500 service vehicle. Then it took 5 hours to replace and charge for a brand new tire. Was told they would order the tire and be out by 10:30 at the latest. Was not out until after 2. We chose Firestone for quality rubber and service. Disappointed on both scales.
