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February 2024 by Haben Berhe
The manger Diego is soo helpful and amazing ! Me and my dad have been only using this place because of the service!
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February 2024 by Christian T
Update!!! Diego, the store manager, made it a point to get my car buffed and polished to get rid of the scratches. Between that and getting the rental for me, i raised my review from 1 to 3 stars solely due to Diego being a stand-up guy and taking care of the issues that were caused. Thanks Diego!I took my 2016 Mercedes-Benz S550 in for an oil change and to have my brake pads replaced. Upon finishing up the job, the tech broke my caliper mounting hardware and I was forced to let them keep the car until the next afternoon. The store manager did get me a rental which was nice of him. However, upon picking up my vehicle the following afternoon, the oil life had not been reset. I asked them to reset it and they didn't know how. They got their "Master Tech" to come try and he couldn't figure it out so he then states that I have to go to the dealership to get it done. A YouTube video and 10 seconds later, I was able to reset it myself. And last but not least, they severely scratched my paint on the drivers side by the hood above the wheel well. They apologized and am currently waiting to hear back from them about what they plan to do to fix that. Needless to say, I will NEVER return to this location, nor will I ever send anyone there. Absolutely disgusted with this place.
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February 2024 by Ryan Silver
Frank and the team care are very professional and have done a great job on my vehicle every time. Thank you!
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February 2024 by sophear men
Gustavo was very helpful and knowledgeable in his field. I was definitely be returning.
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February 2024 by Marshall Sashkin
Service was started on time (appointment) and was excellent, fully resolving the problem. This Firestone location seems to always be busy, but with an appointment they started work promptly and did a great job!
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February 2024 by Shakirali Meer
Awesome team work, rushed on Sunday at almost closing hour, they were able to remove the nail and fix tyre.Front manger and the guy who fixed all of em get the 5 star.
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February 2024 by Sami hanson
The manager was extremely helpful in sorting out what was necessary for my car based on my dealers suggestions. We were able to keep costs in my budget and they fixed all necessary issues within a day. Very thankful I went to Firestone for a second opinion.
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February 2024 by Shibo Jia
Fair pricing, friendly manner of front desk clerk, skillful technician and quick work!
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February 2024 by Gustavo Calderon
The best Firestone I’ve been too, 4464 convoy st keep it up
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February 2024 by David Cox
I needed a slow leak in a tire fixed. Staff was friendly, accommodating, and got the job done quickly.
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January 2024 by Justin Martin
Frank got me in ASAP for a tire puncture repair that took less than 40 mins by Terry. Really appreciated the quick and friendly service.
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January 2024 by Marcus Hodges
Could've made a reason ✌?charge, but no sir. "No Charge Mr.Diego" said??. Dat good business?%✊?!
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November 2023 by Cherie O.
Diego helped me when the Volkswagen dealership did not. I had an appointment at my dealership and they said "oh sorry can't help you" offering no support or alternatives to even look at my car. They treated me like a transaction when I took two hours off of work. I dropped into Firestone and Diego was friendly, caring, and took the time to look at my car and explain that I my sensor was not broken and that I was low on coolant. He made me feel safe driving my car and I don't want to go anywhere else and will gladly drive farther away from home to visit his store. DIEGO you rock!!
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September 2023 by Tammy K.
Wow! My away-at-college daughter had a tire pressure warning light go off. She stopped in to see if someone could help fill her tires, and in the process, your shop (Convoy location) found a nail. Thankfully it was patchable and you patched it for her free of charge leaving a very grateful young lady and an impressed and thankful mom! Way to go Convoy Firestone!
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August 2023 by Gaurav Choudhary
I had a bad experience at this location. I usually get my car wheel rotation and balancing done at Costco Tires, but I decided to get my car alignment done here. Unfortunately, after just a few months, my car tires were completely worn out. When I asked Costco about it, they informed me that the place where I got my alignment done wasn't doing anything and simply handed the car back without proper adjustments. I want to caution others to be careful when considering this location for car services
