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December 2023 by Gary Rossio
Excellent service by the Local acting Manager Armando and great work by the technician Vincent. Thanks to them both. In and out on time.Gary R.
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December 2023 by Shefali P
Ryan was super helpful. We needed tire replacement and alignment for my daughter' Mini Cooper. Ryan was very easy to communicate and he works with you. He got the job done fast and efficiently. Really awesome! Thank you so much Ryan, keep up the good work!
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November 2023 by Lila Castro
My family and I came in today to get my car checked and had an oil change. Everyone here was very nice, especially Ryan. He has a friendly and upbeat attitude and is Knowledgable. We also heard him talking to the staff, and he treats them with a lot of respect like he did with us. We would come back here again.
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October 2023 by John Boreham
Great place for tire replacements and alignments. Staff is very friendly and will not try to saddle you with unnecessary work. Vehicle was serviced quickly and on time. Armando and Amanda were very professional and should be recognized for their outstanding customer service. Some of the best staff I've encountered since the Mira Mesa location closed several years ago.
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October 2023 by Benson
Went here to get an alignment. After it was finished they told me my axles were bent and gave me a quote close to a grand. Went to another place and there were no bent axels. Just needed to new front tires, alignment and a new strut. These guys are crooks if you ask me. Plus their alignment didn’t do anything.
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October 2023 by Melody Green
Went in for a full set of 4 tires and an alignment. Ryan was super helpful & recommended the best tires for my car. I’m very picky and he knew what I wanted. He got the job done fast and efficiently. When he wrote me up, he walked me through what he had done. The whole team there was super nice and represented the company well. The environment was clean and well taken care of. I was happy & will definitely come back.Services: Tires
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September 2023 by Eddie Park
Tire puncture that I was fairly certain could be repaired. Technician said my tread was too low even though there was only 19k miles on the tire. "Company policy" was to not repair. Associate then tried to then sell me an overpriced tire. Seemed fishy so had the car towed to Discount Tire and was told that the tire could absolutely be repaired. Better yet, they did if for free. Should have gone with Discount Tire from the get go. Do NOT recommend taking your car to Firestone. Lots of unnecessary wasted time and grief.
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September 2023 by Julius Goh
This store has its plus and minuses.Plus includes friendly staff, clean waiting room, honest staff (they don't try to hit you with unnecessary auto work).As for minuses, there are many.1. Craked/damaged all my hub caps while doing tire replacement.2. Lost the hold down bolts to the engine filter cover during courtesy check and replaced them with none compatible parts. They never informed me of it. It happened twice.3. Did not install the glove compartment cover back properly after doing a courtesy check of the cabin air filter.4. Lost my vehicle registration card while doing a courtesy check of the cabin air filter.5. Left a deep scratch on my car door while doing a tire repair. It happened when the jack handle fell onto my door. They did not inform me of this. I got a quote for the repair of the door but they refused to pay the price quoted. They paid a much reduced amount.6. Unable to balace my wheels properly. They tried their best but failed. Had to do it at another Firestone store.Services: Tires
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July 2023 by Mr. Half Marathon
MUST READ.Rancho Bernardo Firestone really did itself a disservice, we got there early in the morning 8am were 2nd in line and bought 4 tires, were told by Store Manager. It will be ready at 2pm.Got there to pick up at 2:20pm and car hadn’t been moved, to make a story short, store manager told us he was overwhelmed with work, had not been able to call us or 9 others about work not being completed along with a few more pointless excuses, when one of the mechanics came in and asked for the keys to our car, said he would do it ASAP, by that time we decided not to complete the transaction, but the store manager also wasn’t in a hurry to encourage us to stay or twist our arm to help resolve the situation, what he did say was how overwhelmed he was and just couldn’t complete the work, meaning to say, I don’t need your business, But he wanted to make sure he got his point across about the GREAT DEAL we were leaving behind, as if that should be reason enough for the sub par service.I think we would rather take a bad deal in tire price and receive great service. We walked out of the Firestone shop knowing our money was just not valued at Firestone and losing a few hundred from us was just not important.I’m not saying not to shop here, this was our experience and maybe others had good ones.All we are saying is expect days to be overwhelming for for Firestone shop and lack of workers can cause a delay or maybe not getting what you came in for at all. Want to remind you all that Firestone not only does tire service, it also does mechanical work so store manager may get overwhelmed causing some business to be lost. That business might be you.I think next time we’ll go to a tire only shop maybe the few hundred dollars we spend there will be appreciated. RB Firestone if you are overwhelmed with work it’s ok to let customers know to come back another day. Communication will go long way.Please note that Firestone Poway/Penasquitos are not part of this review. Give them a try might get a better experience. One Star for Store Managers Honesty.Service: Tires
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May 2023 by Jerah P.
Reggie was great! I stopped in during closing time with a flat I got from hitting a pothole and he and one other guy took their time to help me try and find a tire. Took very good car of the car and went the extra mile when they didn't have to! Thank you
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May 2023 by Jonathan Alvarado
Waited in the lobby for help while the staff was sitting and messing around, talking about their days off. I was not helped even though they saw me walking in! I eventually had to leave without being helped!
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April 2023 by Bre T.
So extremely happy with new tires and fixed car. Omg you guys did an amazing job!!! My car doesn't shake anymore. I'm so happy. Thank you guys for kicking a** on my Jeep. I'll be back again in the future. Everyone was so helpful!! Thank you again!!!
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April 2023 by Saberstarwind
Been coming to this direstone for the past 3 years always had a great experience. Today Armando helped me out, friendly professional didn't try to up sell me on anything just needed a simple oil change. I requested a noon pick up if possible (didn't need it back that quick) the mechanics got it to me at the time I requested. Amazing team will go back again.
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March 2023 by Salman M.
ZERO STAR!! Very rude and unprofessional team working here. I took my Toyota Camry to fix alternator and they told me it's going to be $620. While a new alternator for Camry is half the price they quoted. But still I asked them to go ahead and replace it. When I went there to pick my car I got to know that they installed a remanufactured one which is just $253 at Autozone. They asked me to get in touch with the manager Sandy. But whenever I called, he was unavailable. The guy who picked the called said I don't care if you called many times he is not available right now. Will never recommend this place to anyone. Worst experience.
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March 2023 by Maurice awng
Do NOT Use this Firestone location. Call ahead to see if they can help with my van not starting, they said no problem we can help after all its said complete auto care. Tow my van there told them the battery is not issue, took them 4 hours to tell me the battery is not the problem charge me for just to tell me what I have told them . They can't help I have to take to another shop. Now its will cost me additional to tow my van. Bad experience. Not going back if I can Help it. Not recommend. You been warn.Service: Auto engine diagnostic