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February 2024 by casey day
Don't look further If you need help with a Mercury outboard, inboard or diesel. First Watch is always able to come out quick to help us in a professional manner to quickly resolve mercury issues. Also a great go to for Mercury annual maintenance.
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December 2023 by David Orbach
I just bought my first boat and after the survey needed a laundry list of repairs to the engine and other components. First Watch had been recommended to me and boy am I glad they were! Karl and Michael and the whole team explained the scope of work in detail and kept me advised each step of the way as to cost, progress, and condition of components. Price was exactly what we agreed upon and they went out of their way to make the experience easy and understandable. Will use First Watch for all my boating mechanical needs. Highly recommend!
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December 2023 by Wayne Back
Great Service! Timely, all annual maintanance done! oil change, changed out drives oil, fuel, and everything needed.
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October 2023 by Gerry O.
I contacted Michael at First Watch and requested a service on my Mercury Outboard which would not start. I had already wasted a week having left the engine at Dinghy Dr and they were unable to resolve the issues. Within 30 mins Michael contacted me and asked to drop in the engine for inspection. Karl the owner took control of the troubleshooting and resolved the issue within an hour and the engine has been running perfectly since. I would highly recommend Karl and his team of experts as they managed my problem very professionally, communicated clearly and even offered to come to the boat if necessary to reassure me of the proper function of the motor. I wish I had taken the engine to them before the other vendor and I would have enjoyed an additional week of sailing. Thanks Karl, Michael and Team First Watch
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October 2023 by Mike McKinney
I had an urgent situation with a pod trim tab and FWM handled the entire job: arranged the haul-out with the yard (Safe Harbor shout out), two day’d my part from the east coast, replaced the actuator and had me back in the water less than a week from when I contacted them. And the repair was done right the first time! Great team effort by everyone. Thanks for keeping your word, hard to find in the marine business today.Service: General repairs & maintenance
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July 2023 by work email
Was told my order would arrive in 7 - 10 business days. After many calls, I couldn’t be provided further info.The order arrived 5 weeks after the 10 business days originally given.
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July 2023 by David Mendelson
I can't say enough good things about Karl and his entire team. I've had a difficult time finding a quality marine mechanic who is responsive and timely. This team is exceptional at communicating and getting the work done right and on time. The First Watch group are excellent troubleshooters and always get to the bottom and resolve issues on my Sea Ray. I highly recommend First Watch for any Mercury product issues.
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December 2022 by Craig Francis
So far nice and knowledgeable, close too.Will see if my outboard can be fixed.
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October 2022 by Linda Huff
Robert has given us top customer service, and Gary, as well!Services: General repairs & maintenance
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June 2022 by Anthony S.
This review should be Zero stars for FWM but they did convince me to spend a lot of money and for awhile I believed they had my best interests in mind. That was my biggest mistake. The main proprietor, Gary, seems extremely knowledgeable but it doesn't matter if he's not doing the job and there is no Quality Assurance of the work performed. Each time I received my boat back from FWM, it was a mess with oil and fluids everywhere and additional problems to follow shortly after. I repeatedly tried to trust this outfit but it was in vain. Before you use FWM, ask who is doing the work and how they will ensure quality control of the work they do. A technician sent alone to my vessel was a fluid tech from automotive field with little knowledge of the boat he was working on. Service writer is extremely nice and friendly but also a transplant from automotive. Business partner is a hot head and was incapable of reinstalling a sea water impeller which I had to do for them while they present and were being paid to work on my vessel. After performing two major services to my vessel, requiring haul-out and lengthy down-time, FWM failed to properly secure an exhaust bypass hose connected to a through-hull and the result was an engine room filled with diesel exhaust that shut off power the the turbo and rendered my vessel nearly limp in open seas under rough conditions. The culprit was two hose clamps left open after their removal of transmission for a service that may have caused additional and larger issues. The soot alone coated every inch of the engine room and ruined the fresh air intakes for two engines. Leaving the boat a mess after service is bad enough. Having additional mechanical issues on the same component after two very expensive and connected repairs is extremely coincidental. But, creating potentially catastrophic damage to a vessel off-shore and underway is negligence and should be criminal. Instead of taking any responsibility, Gary will defend this by pointing out how I lost my cool when they reported a completely damaged outrigger through saying, "I'm sure you know about this already" and then telling me "it's not our responsibility to give you the name of the person that told us". Or how I was upset when I received a lecture on "Industry Standards" after I alerted them that the tech should not start the engines without opening the raw water intakes first. I'm sure FWM feels they did the best for me. That is the scary part. They feel righteous about their work. Rather, they failed each time to even clean up after themselves, left bolts out when doing reassembly, damaged in-tact hoses during reassembly causing leaks, and failed to secure a critical exhaust hose leading to multiple issues and eventually causing a major cleanup job and replacement of expensive components. Each time FWM has defended themselves instead of doing the job right or at least providing a customer with proper info an opportunity to ask if the issues were related. Yet, still I paid and paid and even wanted them to come back and finish the job. Why? Because they were to my knowledge at the time, the only show in town and also because I believed they would make it right. Boy was I wrong. Part, service writers, and techs are not to blame here. This review lies squarely on the owners. They present a heck of a front and even take the time to write lengthly dissertations on their work but they don't follow through, check the work conducted by their junior technicians, or stand behind their mistakes. Worst experience about boating in 20+ years on the water. I have built and maintained relationships with all of FWM's surrounding vendors for years and thought this was to be the same. Instead, this experience makes me sure I will never own a vessel with similar components requiring me to work with this group again.
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June 2022 by Walter S.
The first watch group did routine maintenance on our pods and I still regret that decision. WE are still having issues and our boat has not been dependable since!! Terrible experience!
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March 2022 by Michael Pomares
I am not the handiest of boat owners, but the team at First Watch were very detailed and patient during the explanation process involved with my repair (which was a simple one I might add!). Extremely fast response time. Highly recommend...Services: Engine repair
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January 2022 by Barrett C.
First Watch installs and services all of our Mercury outboards and they are top professionals. As a business owner, I appreciate and respect their quick response and follow up, plus their complete knowledge of outboard motors, warranty, and service.
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December 2021 by Dave Z.
Went by First watch and the guy was nice enough to take a look at my situation while i had the boat on a trailer right when i arrived. Robert gave me a tip to fix my situation and it worked! The best part is he took the time and they are very knowledgeable as it pertains to out board engines. Thanks again First Watch Marine Staff Ziggy vessel What Me Worry?
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November 2021 by Ken C
It is difficult to get any service these days and schedules can be booked solid months out. I had 2 mechanics try to get my engine running with no success. Robert did a great job of quickly finding the problem and locating the part on the east coast. Got me back on the water within a week! Rates are in line with the market.Service: Engine repair
