GameStop is a popular store that offers a wide range of gaming and pop culture products. It provides new and used video games, consoles, controllers, and accessories for PlayStation, Xbox, Nintendo, and retro gaming. Customers can also find trading cards, sports cards, Pokemon cards, and other TCGs. In addition, the store sells collectibles, action figures, apparel, accessories, decorations, replicas, and board games related to gaming, anime, and pop culture. Customers can sell or trade in old consoles, games, accessories, and phones for cash or store credit, and the store is now buying PSA graded collectibles like sports cards and Pokemon cards. Shopping can be done in-store or online with in-store pickup options. The staff at GameStop vary in helpfulness. Some employees, like Kiel, are welcoming and go above and beyond to assist customers, creating a friendly atmosphere. However, there are less positive experiences, such as a staff member named Marco who was rude and dismissive, especially when a customer’s mother tried to ask a question in Spanish. This behavior was unprofessional and affected the overall experience. Conversely, another staff member, a female with curly hair, was praised for her helpfulness and kindness, especially during busy times. Customers also noted that the store has a friendly environment despite being located in a rough area, and they appreciate the availability of almost everything they need. One customer highlighted excellent customer service from a store associate named Jalyn, who was helpful and polite during a phone inquiry. Overall, GameStop offers a wide selection of products, with varying customer service experiences depending on the staff member.
Bringing in my trading cards for grading was a great experience. I would like to commend Alex and Kiel for their exceptional handling and instructions while in-store. They made it a great experience relaying/receiving my cards and getting my grades back from PSA. Quite delighted!
May 2025
Amazing staff here always great and ready to help. I want to thank Kiel for always helping me I go in. Went in today to pick up my PSA graded cards and he took care of me and handled my PSA cards with care. Very kind and I'm glad he works there, always willing to help Thank you
March 2025
It's been a long time since ive been to a Gamestop where a GA made us feel genuinely welcome. My partner and I appreciated Kiel's help. Even whilst we were looking around the store, we overheard him going above and beyond in assisting all guests. I think we found our primary store.
