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December 2023 by Sandy P.
Visited before Christmas to get a stuffed animal. Had 4 people working there. An older woman who seemed quite confused with the register tape (by the way, I know she knew I was there, because she and a younger lady were fiddling with the tape when I stood there and then she continued to ignore me), a younger man wrapping gifts with his back towards the customers the entire time, a young lady who knew nothing and a young lady in the back who never came out. As I stood there, trying to be patient, I considered saying "excuse me" but should I really have to? The young lady saw me waiting and I kept thinking she would come up to help. You would think the older woman surely would look up and the guy might turn around to the counter? Nope. I walked to the young lady and got such bad customer service. Who hires these people? Do they really need to hire people who act like they are all slow motion and know nothing about the products they carry? Conversation...me..."Do you have this stuffed animal?" The young lady, "uhmmmm...I-don't-knowww. uhmmmmm....Do you want me to look in the back?" Continues on. Should I really have to ask the girl to go in the back to check? When I went back to the desk to pay for the item, the lady was still working on the receipt and the guy still had his back turned away. I spoke up and just said I wanted to pay for the item and took off. I'll go to the Seaport Village one next time to see if they can provide better customer service. Chrystal was the name on the receipt.
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September 2023 by pp a
Nothing wrong with the store, however, don’t appreciate going with my child and overhearing the young employees talk about getting speeding tickets in a shameless careless tone. First of all, speeding claims lives. This is nothing to be proud of.Also, what example are you setting for the little kids in the store?.
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September 2023 by Nevin A.
Geppetto's is a great toy store located in Fashion Valley plaza. It is a vintage looking boutique toy store. They have such an amazing collection of toys, puzzles and board games, craft and dolls. I always enjoy shopping there. They have a unique collection of merchandises.The service is always exceptional.
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June 2023 by daiki matsushita
This store is small, but it has a lot of toys. A dream shop for children
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May 2023 by Alex D.
This toy store is awesome! As soon as you enter, there are a million cool things to look at and touch. The woman working here is very friendly and encouraged us to look at everything! I definitely recommend this place if you have kids or if you are an adult who likes fun!
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March 2023 by charles smith
This is the place to get the built toys all kids will love playing with for many hours. Toys built to last for years.
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October 2022 by Charlotte Chouinard
My tradition for our grandchildren is to take them shopping for a birthday gift. They have enjoyed going to the UTC & Fashion Valley Gepetto’s. Great selection of toys & studies!
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October 2022 by Kelly McCracken
Fun little store. I had a good time finding toys to bring to my kiddos.
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April 2022 by Juan Jose Arroyo
Great toy store. You can find many things and the staff is nice
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November 2021 by Conrad R.
Great for kids of all ages! Tis the season :) I was able to grab some toys to wrap up for under the tree along with couple of stocking stuffers. While this particular store is not as spacious as some of their other locations, the staff does a fantastic job of packing in a variety of playful options. I need to be in that store space to check out something tangible. Online & curbside pickup is the convenient shopping option, but sometimes I want to feel the product quality, like a plush toy softness or velvety texture. Also, the helpful store reps are right there to answer questions or check availability. Whether shopping for your own collection or gifting for another, you might find something at Geppetto's. If something is out of stock, then maybe the Gift Card option might work. Good luck out there, holiday shoppers!
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November 2021 by Bonnie Reimer
Fun unique toys for someone looking for something just a little more. Educational toys with purpose.
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August 2021 by Jennifer R.
Used to come to this store all the time. But since moving to Vegas, this is out first time back after 2 years. My son was so excited and happy to choose from all the quality toys they have. He always find awesome toys here. Nevertheless, the customer service was bad. Shaela (name of cashier on our receipt) was rude. I was asking for help to open a box so that my son can see it and she did not even face me to talk to me. Even had me wait. When I paid, I noticed she was slamming the items on the counter as she scanned them. Went next door to the Lego store and totally different customer service.
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July 2021 by Philip W.
Gepetto's is a beautiful family owned toy store on the second floor of Fashion Valley Mall. They have stuffed animals, dolls, board games, puzzles, arts and crafts supplies, etc. Both the inside and the outside of the store have gigantic hand painted wooden Pinocchio statues. The employees are friendly and helpful, and the toy displays are perfectly organized. I would definitely recommend checking out this little gem if you are in the area!
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April 2021 by Linda Randall
A family favorite for over two decades, this wonderful shop kept our nursery and playroom full of the most delightful toys. Cannot believe our baby is 25 now! Many (overdue) thanks to Geppetto’s for consistently offering an amazing spectrum of playthings. You managed to honor tradition while embracing innovation and never once disappointed our smallest consumer. You will alway’s hold a special place in this mom’s heart. May you have many more years of success.
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March 2021 by Janie G
My kiddos love coming here! Great customer service and atmosphere! I love the play sets and stem projects they have in stock. Definitely a family favorite .
