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April 2024 by L L.
When we first moved to this area I was disappointed there wasn't a big box home store near us, but then I discovered Ace! I am always amazed by the selection of top quality brands they pack in their square footage (don't forget about their upstairs!). Regardless, their employees and management make the difference. They go out of their way to help you solve whatever issue you are having even if they don't sell you anything. You might save a teeny bit by driving further away, but there is value in saving time and being treated well. Good luck even getting help at a big box store! Ace Carmel Valley reminds me of customer service the way it used to be-honest, responsive and helpful. Thank goodness they are in our community!
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March 2024 by Vijay A.
I got a key made. the key did not work. I drove back 30 mins and reached 5 min before closing. They were closed and guys were walking inside and did not open the door despite the officially the time was not over. They did see me and came to door but did not open the door. Very frustrating to drive 1 hr back and forth with the expectation that the store keeps opening and closing schedule.
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October 2023 by Columbia Water Gardens
Probably one of the most well stocked ace stores I've ever been into. I was pleasantly surprised.Warning.... this is a snooty area and the customers I saw weren't very nice. Their lack of kindness is hard on the staff.Help the staff out and be kind to them. Your smile and cheer can help out a staff member that may otherwise be beat up emotionally.Picture is for reference. I'm a contractor and needed parts to wrap up this waterfall.
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October 2023 by Alex Xu
Extremely friendly and helpful staff, fair prices, and a wide range of products for sale. There's a reason why I visit this location often. The train is cool too.
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October 2023 by David Temple
It’s so refreshing to find what feels like an old-fashioned neighborhood hardware store where people enjoy working, they’re helpful at every turn, know their stuff, and are pleasant to the customers.This is one of those few remaining places.All that’s missing in a front screen door.Thanks Griffin Ace!
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September 2023 by Juan Kojima
This review is overdue. I’ve been coming here on and off for quite some time. The staff is always pleasantly helpful and always greets me with the welcome at the door. I want to specifically point out Andrew whom is always very friendly and extremely knowledgeable. He is a man of all trades. From tiny tools to a grill he has attended me with the upmost respect. I really appreciate him and the rest of the staff that seem to always have a positive welcoming vibe. This is why I rather support this hardware over others.
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September 2023 by Amsal Wajihuddin
I'm afraid the imbecilic and disgustingly self-righteous staff member who "helped" me during my unfortunate visit to this store is the reason that this otherwise useful place has lost a "valued" customer.Demeaning, condescending and dismissive the whole time, the staff member was very combative and defensive over the most inconsequential of things. Like deliberately distorting honest questions as personal insults. Really goes to show that paralyzingly insecure and nauseatingly socially-challenged people should not be in customer-facing roles. Lest they doom the entire organization to economic failure.It's terribly unfortunate that one bad apple ruins the whole crate. I highly encourage that management discipline or remove this defective employee to prevent an otherwise thriving store to no longer be that.
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August 2023 by stewart simm
Very helpful staff. Your recognized as soon as you come in. Almost everyone has an up beat and positive attitude
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July 2023 by Mike Johnson
This store has a little of EVERYTHING and is well staffed with helpful folks. I could have ordered what I needed from the dominant big box DIY store and waited 4 to 7 days. Griffen ACE Hardware had it on the shelf at the same price. They have packed out the space with an incredible range of products, just like the hardware stores of yesteryear. I was greeted when I entered and offered help finding what I needed by three different employees throughout the store. Note: there is a second floor.This is a grown person's candy store.
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July 2023 by David Barron
You can not have this type of customer service in a big warehouse store like Home D and Lowes. Expect to be greeted at the door and expect someone to walk with you to where you need to go. I love Ace, def the place for me. ❤️
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June 2023 by Judy B.
I bought a defective power strip from another Ace Hardware. Since I was close to this one I brought it back with a receipt and I selected another more expensive strip to buy. After standing in a seven person line the cashier said they didn't carry the defective brand so she would not accept the return. Just how is a customer to know what each Ace Hardware carries? I noticed at least four "helpful hardware men" standing around as the line got longer and longer. Either this store needs a manager or Ace needs to visit and fix these service issue. Sorely disappointed.
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June 2023 by Henry Zhang
Showed up for some blue loctite on a Friday afternoon and everyone was honestly so friendly and helpful. I was told the exact aisle where the loctite would be and I was greeted by all the employees who saw me. Awesome store with awesome people. Keep it up team!
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May 2023 by Krystal N.
The staff is consistently so nice and helpful here. They also have the cutest boutique section of curated gifts and home decor; it reminds me of the store Pigment minus the plants. I purposely try to go here if I need to buy something there might carry because this is a business I really want to support. I get the impression they treat their people well, and I just love their thoughtful selection. Whenever my mom visits me from it if town, she wants me to take her shopping here lol I'm serious that their boutique section is so cute and unique.
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May 2023 by Jen Beck
Surprisingly large. Has a second story in the store. The staff is very friendly and knowledgeable. They've helped me find alternative furniture screws and troubleshoot how to make what they had for the purpose I needed as they didn't have an exact match. Easy to lose track of time as they have a large selections of all kinds of things
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May 2023 by David S.
I go all the time to get various items. Over the course of the last year I have gotten various pvc pipes and items for repairing my plumbing. Mark has helped me and has told me what I needed to do. The other day I had a garbage disposal installed and the guy complimented me on the plumbing work - all thanks to Mark. You can't that service at the big stores.
