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October 2023 by Eva G.
Was walking around UTC and stoped in to check out this place. They have a whole assortment of outfits to choose from and a lot of sale items at good prices. The salesperson/ cashier was really nice. Of course didn't leave empty handed!
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August 2023 by Fiona V.
Never can tell who's working, in the dressing room there is a guy that was rude and not friendly. I walked up to try on clothes and I was just looked at up and down. He was nicer to everyone else but wouldn't acknowledge me. He was ethnic and seemed like he was picking who he can be nice too. He just stared like I interrupted his conversation with another coworker by walking over, wasn't until I said, " hi, I have three?" (As in number of clothes in my hand). He honestly should be checked on his attitude.
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August 2023 by Joseph L.
Not kid friendly - especially for girls. The mens clothing and children's clothes are upstairs. This means the fitting rooms are dual-use for men and children - not the best situation (in this dad's opinion). The clothing racks are not marked for sizes, and the layout seems a bit chaotic / disorganized. About an hour prior to closing, employees close the upstairs fitting room to start putting unpurchased clothes back on their original racks. So at that point you will be trecking down the escalator to the the only dressing room left.Also - there are no bathrooms in the store! Please just put in a small mobile fitting room for kids, where parents can see how clothes fit their shy little ones, without having to parade in front of strangers or use the escalator to go down to the women's fitting room.
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July 2023 by Google user
This is not the accurate location on Google maps. After circling nearby blocks we talked to a hotel concierge and he’s been asked where it is multiple times this week. H\\u0026M has never existed here around 4th \\u0026 Broadway. Don’t try to come until this address is updated!
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February 2023 by Disan
Only one person at cashier and the line was long, the other person was at the other register putting hangers away. Priorities please!!!
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January 2023 by Eugene Y
One of the few stores that actually carries multiple shades of green. It's surprisingly hard to find good greens among the red, blue, black, gray, and white. The same applies to cars.
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December 2022 by Yesenia N.
This store is huge 2 levels with a ton of options to shop for all seasons. The staff I came across is friendly. I like how many options at a affordable rate to shop for clothes this holiday season. I would call this store compare to their other locations a "One For All Shop". Highly recommend they have a ton of styles available in different sizes including my size that's a struggle.
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December 2022 by Jermaine Witherspoon
More than just a clothing store more of a shopping experience.
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December 2022 by Zion L.
If you don't make it in 30 mins before they close they will not let you in. Happens 3 time for me at the UTC location.
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November 2022 by Dana Carter
I am surprised by how great the Quality is at H&M.... I just bought 3 items and I am dragging myself out of the store so I don't buy more. The staff was very helpful as well
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October 2022 by MCBS USA
Great selection for men, especially for casual and casual-elegant clothing at low prices.
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September 2022 by Kristen Tremblay-Ting
This school year my 11 year old son bought his school clothes for the first time and he chose a shirt from H&M. I washed it on delicate for him and he excitedly set it out to wear the next day. Sadly, when he put it on, the side seam had completely unraveled an inch or so in length. I knew it was a faulty product because it was washed once on delicate and my machine has never ruined clothes before. Today he asked if he could take it back and get one that doesn’t have a hole since he never got to wear his shirt. However, the H&M store in La Jolla was not helpful in the manner. They never apologized after I explained this story, but they were stern and cold and they repeated the policy of no returns or exchanges after washes. I felt like this should have been an exception since one delicate wash damaged my son’s purchase, which shows the product was poor.But, they had zero empathy even when I showed them that the seem could not even be repaired. I think H&M could do better. I am sad that H&M has left me with this experience because I used to think their clothes were good deals for the prices. Now my son is left without his money and his new shirt.
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September 2022 by Bria Miche
Love this store but lacking help at the counter everytime I spend at least 20 minutes in line due to only one cashier
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August 2022 by Vlad
The store is Ok. You'll find clothes of good quality here.
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August 2022 by Jan Thomas
Good deals. Great customer service.