The HERMÈS Westfield UTC Store is a boutique of the French luxury heritage brand, carrying apparel, handbags, scarves, home goods, fragrances, shoes and other goods. Reviews describe it as a very private and nice place, not too crowded, where clean and pretty things are displayed well. It is viewed as a place that maintains the brand at number one. Customers consistently praise the team for being very nice, welcoming, professional, and helpful. Staff are noted for taking very good care of clients, offering kindness, willingness to help, and expertise with a smile. They are described as going above and beyond, showing great customer service to resolve issues and help with searches. Many reviewers feel the staff treat them with their best efforts, making them feel like family and friends, and provide beautiful service even when busy. The overall shopping experience is characterized as a beautiful time, with staff making customers feel welcomed with open arms and ensuring they get what they want. While some note areas for improvement compared to other stores, such as the secret room and coffee service, the sentiment is overwhelmingly positive, with surprise expressed at any low ratings.
Susan has been a wonderful SA. She is very responsive and makes us always feel welcome. She does her best to accommodate us and she always take the time to greet us when we pop in.
March 2026
Walked in to purchase a belt and pair of sandals. Had a great experience and everyone in the store was so nice and helpful. Great experience!!
October 2025
Last month, we accompanied our son to UCSD. It was our first time to visit Hermes at UTC. We met an amazing SA, Joel. It was a pleasant shopping experience and we can't wait to visit again 🧡🧡🧡🧡🧡
