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March 2024 by Barbara Hatcher
We rented a car from this location and Anna was extremely unhelpful. We were told we weren’t able to use a debit card, but it wouldn’t have mattered because they ran out of cars. We were also told we wouldn’t be charged a ‘no show fee’ and we absolutely were, so we had to waste 30 minutes on hold to get our money back. Do better! Have the common courtesy to call and tell someone you don’t have a car for them instead of leaving them stranded.
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August 2023 by Paul Ngo
I had excellent rental experiences when Rosa was present. She provided quick and excellent service every time I rented a car at this location. I was able to obtain the vehicle I was looking for even if it was last minute due to Rosa.
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June 2023 by Deepak sridhar
Good location and good customer service.
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June 2023 by Aileen L.
Completely unprofessional, rude, and a waste of time. I had an error message on my rental vehicle that said "Maintenance required, please take to the dealership" so I called Hertz and they said to bring the car back. When I tried to return the car, the saleswoman said I could "just erase the message because it likely just needed an oil change." As the message did not state this and I was concerned about safety, I asked for a new rental car. The saleswoman went to "check the car" and the error message was "no longer there."
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June 2023 by Chris W.
I have never been a smoker. I rented a car in Phoenix. I returned it the man looked at the gas and moved on. They charge me a $400 smoking charge, could not provide proof, and refused to respond to me until I sent the fifth email at which point they said I'm sorry we had to clean the car because of ashes. The final bill said external car wash I would highly cautioned anybody to use Hertz. Their customer service is beyond horrific and there is no recourse should you get any erroneous charges added to your bill?
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March 2023 by Karen Jones
Made reservation on line, arrived and picked up the car and was off. That simple!No lines!
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January 2023 by C R K
I asked her name but already forgot. Was very helpful, easy process to get the car, excellent problem solving skills. Recommend.
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January 2023 by Hua Chai
I booked a car here 5 days before the pick-up day, but they didn;t tell me they and almost the entire SD areas ran out of cars until I arrived at there, and there were 6 other poor guys waiting for cars like me. My travel plan almost got ruined!
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January 2023 by Felicia Mora
Thank you Rosa for helping me this week. Your professionalism and understanding of my situation with needing a car and the other rental company fell through helped my visit with my son. Very grateful.
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December 2022 by jiachen peng
Carissa is very patient and she did really good job!
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November 2022 by Chris Kralich
I asked her name but already forgot. Was very helpful, easy process to get the car, excellent problem solving skills. Recommend.
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August 2022 by Yuru Song
A male staff with accent is extremely unfriendly. He raised his voice when getting impatient. He would even deliberately says he is not talking to you. I would rather avoid future visit.
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May 2022 by Joni W.
I've been sat waiting for a car for over an hour. They don't have any, even though everyone has a reservation. Over and over they are just turning people away with reservations because they don't have any cars.
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January 2022 by Phil P.
Had a great experience reserving, picking up, extending my rental and returning the car. Tibor and Carissa (?) were very professional and helpful.
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December 2021 by WooKyung Bae
Thiugh the car was clean, the male staff working here at Nov 2021 sucks. He didn’t know how to handle International Driver’s Licence, keep repeating he had never seen such formatted paper, which easily worked in other cities of USA and many European countries.I left some stuffs in the car on returning, and found out they were present at the Hertz in MiraMesa. When my collegue visited MiraMesa next week, the same man was sitting in the office claiming the stuffs weren’t there in the lost and found closet with a glance. Nevertheless, the next day when a lady was at the office, she easily found and returned our stuffs in the same closet.The male employee I met was lame, rude, disrespectful in every aspect.
