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March 2024 by Bradon Young
Get put on hold for 10-15 mins with no update EVERY time I called, unacceptable
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March 2024 by Matt Berend
My wife Leah rented a car from this location. The lady working told us it was her last day and she handed us the keys and said “I’m just happy you came to get it before closing today”. She walked us out and left along with us. Had even called and asked us to pick up the car prior to our reservation since it was her last day. No inspection of the vehicle.Went to return the car and the gentlemen there wouldn’t take the car back because of a rock chip. We did not cause the rock chip, it was there when we picked it up. Did not take a picture of that chip but we did of other damaged parts of the car. Our mistake. He told us we needed to file a claim with our insurance or go get the chip fixed or we could not return the car. Told me I had to go to the airport to return the vehicle and he would be leaving at closing. He had no proof the chip was not there except for a picture of the car from a month before we rented it. Said it was “our word against his”.Drove in rush hour traffic to the airport to return the vehicle where they completed the claims process with us and told us claims would handle it and be in touch. I asked if there was any reason the gentlemen at the other location could not have done this exact process, and she told me he could have and she was going to call to see why we were sent here.Thanks to the gentlemen at the hertz location for wasting almost three hours of my time.
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January 2024 by Joey
I rented a Tesla while my model 3 was in the Tesla Service Center and this location got it right. The great service I am used to with hertz. Answered all my questions and provided excellent customer service.Employees were knowledgeable and patient and even tho I wasn’t able to get the lowest pricing offered the service was respectful and I don’t mind paying more for that.
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December 2023 by Kevin Patrick
We got helped by Jessica on both ends of our rental experience and she's a great employee. Friendly and fast and smart. Thanks for an easy rental!
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December 2023 by Brice
Jessica and Kenny are both great. 5 stars!
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October 2023 by naresh palvai
Worst experience! Stay Away! I wish there’s 0 rating option.
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October 2023 by Susan McAnerney
July 2023 a rental agreement was entered with Hertz at the Pacific Beach, CA location. The website indicates to extend a reservation online however, when we attempted to do so, the website stated this location required an in-person visit. This inaccurate information created a delay as well as the 1st of many inconsistencies.A 1-month extension was entered ending in August. At this time, it was communicated the car had to be returned no later than 8/30 to stay under 63 days. The car was returned 8/30 and late fees were charged that we understood would not be incurred, and an 'Overdue Admin Fee' of $535.00 was added. The rep stated she could not remove this charge and to contact Corporate for assistance.9/6 it was learned our account was placed on a 'Do Not Rent' list. Representatives in the Rental Suspension unit informed us a Supervisor would return our call within 7/10 business days. No call has been received and a pattern of inconsistencies in communication of terms is evident. The rental agreement received, as well as terms online, do not explain the 'Overdue Admin Fee'. It remains unclear why this charge was incurred when the rental was returned by the date the representative indicated.3 separate email address: executivecustomerservice, rental suspensions, and customerrelations were sent over 8 emails requesting assistance and the response has been 1) no response or 2) only the renter may speak with an agent - however some representatives did speak with a non renter. Another inconsistency. Upon researching Hertz on the BBB website, numerous renters encountered the same $535 charge and lack of response to calls and emails.I have received better customer service from Hulu for a $7.99 charge than I have with Hertz who charged over $2,000 to a good standing, repeat customer.
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August 2023 by W Kosta
First of all, I want to commend Jessica, the manager, for her outstanding service and assistance. For the lack of a better adjective, Jessica is STELLAR.The prices are highly competitive, but the professional, expedient, and genuinely friendly service provided by Jessica is unmatchable, which makes Pacific Beach and La Jolla’s Hertz counters shine and my favorites, which I’ll always trust to provide me with an outstanding service and value.It goes without saying that Jessica makes all the difference.Thank you Jessica, and thank you Hertz for staffing your counters with such a genuinely nice and helpful staff.Best Regards,Wayde
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July 2023 by Sean W.
quick, easy, friendly. 85 character minimum required for reviews so......................
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July 2023 by Shaye Saldana
Worst experience I have had. The vehicle was not ready even though I made the reservation weeks in advance. The vehicle that was brought to me was an older car with mechanical issues that were only realized once we got into traffic on our trip. The vehicle was not washed, the door made a loud creaking noise when opening, the rear right tire had a slow leak. Seems like Hertz hurts its customers.
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June 2023 by shane Andersen
Absolutely do not go to this location!!!! The most horrible experience I've ever had . Made my reservation and they didn't honor it . And I will be going to the news with thos and how poor I was treated
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May 2023 by Max Jones
Went with a friend to tell them that due to an autobody shop's error we wouldn't be needing the car (a specially equipped one) that day and she was very understanding and helpful. Great customer service ?
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May 2023 by Michael Kipkemoi
Jessica was very efficient and helpful. Cheers!
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March 2023 by Justin Peterson
Rented me an electric vehicle while I was on vacation with 30 miles until empty. I requested gas and they tried to make it sound like they were doing me a solid.UPDATE: 4 business days later after requesting to speak to a supervisor, no call. Mysteriously they are not available when I call. I will be reaching out to corporate.Checkout took 2 hours, car had to be plugged In 30% of my trip to get us anywhere, and the management team will not call me back for resolution.Best part- I got a parking ticket because the car died on me and I had to park in a private lot. Thanks Hertz!
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February 2023 by Marc Jones
Took the time to make everything possible, under their control! VERY, VERY satisfied with my experience! Good job, Hertz HLE, Pacific Beach, San Diego, Ca!!!
