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November 2023 by Chuck Fowler
They have been my Pharmacy for 10 years and are by far much better than any of that big box pharmacies. Always fast always friendly always on time and a pure pleasure to do business with. I am not a paid Advertiser just a very happy customer
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July 2023 by Joanna
The pharmacy should have more respect for their customers. I waited a good amount of time over 40+ mins for my meds, and im the only one sitting there the basically the entire time. Ive gotten my meds less than 15mins many times. Specially when ive gone there on regular basis for a while now. You think they would be respectful. For staff to stand around for 5 to10 mins talking about parades, drinking, and hookers, etc to many people who came in is not professional in a work place.Then to be rude when I ask about meds, then derogative comments regarding me to a different a customer while i am still there is unprofessional. Then to make a comment to my face for something that they arent even factual on is rude. These workers dont know my life or anyone's for that matter, they dont know my situation, so they have no right to judge, or comment to other people out of their disapproval. I will have the rest of my prescriptions transferred, and i wont use you as a resource again. Its not worth it.
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July 2023 by Hoya Saxa
Have been coming here every month for a decade or more. Was tired of being treated like a potential criminal by the chain pharmacies simply because I had prescriptions for pain medicine (to treat a well-documented and expertly diagnosed condition). What a hassle it was to try to fill pain meds at CVS, Walgreens, etc. They won’t tell you on the phone whether they have the meds you need in stock, so you have to drive there to find out. And God forbid you have two RX on the same script, and they only have one of them in stock—there’s no way to fill one of the meds at one pharmacy and the other at another pharmacy. So many months I would end up spending hours driving sometimes to 5, 6, or more pharmacies all over town, just to find a place that had both of my prescriptions in stock. (And as noted, even then, the pharmacists may look at you suspiciously.) What a pain.Fortunately, I found Hillcrest Pharmacy, and everything has been 180 degrees different/better ever since. They always have my prescriptions in stock (or can get them within 24 hours). It’s a small outfit, so unlike a CVS, you actually get to know your pharmacists and assistants. They are nice. I’ve never been made to feel suspicious or bad because I have significant pain that is managed with medication. It’s been hassle free, and I gladly drive 15-20 miles (and past a hundred chain pharmacies) to go there and avoid the hassle. Bravo!
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July 2023 by Isaiah Zamora
Correction - 0 starsDO NOT COME HERE: The pharmacist here will literally look at your prescription, and take it upon himself to decide whether or not he thinks you should get the medicine you’re prescribed. I thought doctors and pharmacists went to different schools. Since when do pharmacists start making doctor decisions? Hillcrest pharmacy looked at my wife’s prescriptions after she had an oral surgery, decided she wasn't entitled to the same level of care as any American citizen, or that she is subpar to others who receive the same help for pain, by literally calling her orthodontist and telling him to not prescribe her pain medicine. This is disgusting, the pharmacist here should be ashamed of himself, especially for thinking he can make decisions for other grown up people.DO NOT LET HILLCREST PHARMACY MAKE DECISIONS ON YOUR BEHALF (especially when they aren’t doctors… they are secondary schooled or prep college prepared individuals.Ugly.
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July 2023 by Daniel Logan
It seems this pharmacy changed hands in the past year or so and the customer service has gone down hill. I can get medications anywhere but I pay for customer service.No notice, no discussion, no follow up just sit and wait for the customer to call and say they haven't received a medication that they need daily. The staff seem oblivious to the process of communicating with Dr or the customer.
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June 2023 by Fergal O.
This pharmacy has been a community gem before being taken over by AHF corporation. Since the take-over three years ago, the staff turnover has been shocking and regular. I'm not sure at the exact cause of the staff quitting at such alarming rates. That's something the staff will have to report here. Now, I use this pharmacy only when in dire need of some med that I know they carry. Every time I enter, most of the employees are new faces who don't know that I've been going here for over 20 years. Tragic.
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June 2023 by Chris M.
The staff there are always so wonderful! The front desk person is so friendly and cool. The people on the phone are super helpful and informative. They offer free delivery. Live in North Park (west). They're always on top of making sure to deliver my meds in a timely fashion. When there's an Rx that I have to sign for, they will call me the day before to check to make sure I'll be home (or someone will be home) to sign for it. Our doorbell is broken, so they'll knock. If I'm out and my partner doesn't hear it, they always call me and then wait for my partner to come to the door. All the staff are so kind, patient, and knowledgeable. I'm so glad that the pharmacist, Patrick, works there cuz he's really good at explaining things. I especially want to give a shout-out and appreciation to Kaylene!! Last week, she answered my questions and gave clear explanations to the many questions I had about how certain ones of my meds worked. Then, today, when my doc sent a new dosage of an antibiotic, Kaylene called me to check and see if I needed it to be dropped off. I told her I'm not sure yet about the results of the labwork and wanted to discuss with my doc first for clarification on what the test result showed. I asked her about my current Rx vs. other antibiotics I've been taking since October. I've tried about 5 different antibiotics, and there's still pain. So Kaylene said some are bactericidal and some are bacteriostatic. The difference is this, "Antibiotics can be divided into two groups on the basis of their effect on microbial cells through two main mechanisms, which are either bactericidal or bacteriostatic. Bactericidal antibiotics kill the bacteria and bacteriostatic antibiotics suppress the growth of bacteria (keep them in the stationary phase of growth)." I asked Kaylene to transfer me to her supervisor cuz she was so helpful and patient. I looked up what she needed to double check... apparently, Macrodantin is NOT a bacteriostatic , it's actually bactericidal . So I'm glad she looked it up and corrected herself. She was great! She really took the time and care to explain all of that and more. 6 out of 5 for her specifically, but I guess she'll have to settle for 5 stars. Source:
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May 2023 by Henry M.
I have been a customer of AHF or just plain Hillcrest Pharmacy for 25 or so years. At first I was their customer because I like supporting local businesses. Then over time we arrive when AHF somehow took ownership of their pharmacy in either supply chain, working capital or outright ownership. I don't know, but one or combination of the above occurred a few years back. Slowly the old employees have left, and as they now present themself as an HIV patient pharmacy, which I guess is okay since most of my medicines are not exotic. However, the new staff of gay and lesbian employees have been hired, presumably under AHF management functional management plan, they treat heterosexual people with disdain, and provide the least level of service possible. And, if anything like say iron suppliment is needed, they quip, this is an HIV pharmacy, we don't carry that. Which I believe is a silly remark since strong blood is good for anyone that is ill. Anycase, they take gleeful delight in making what they believe is humorous remarks to customers, such as; "Since your suppliers (they have only 2 now) don't carry this, could you transfer it to CVS for me?" They reply, "Why don't you use your feet and walk over there and get them to call us and ask for it?" While I am not sure of the mechanics of the right procedure, I am certain this has happened in the past when they were a private pharmacy, and I did not feel like I was being attacked for the laughs of the staff behind the counter person. I probably will leave them sometime before year end, and am looking for a locally owned pharmacy in HIllcrest San Diego meantime. If the above remarks are how you feel is a positive way, and having counter people treat your difficulties with gleeful delight. Then perhaps I am over reacting. I simply feel they have gone to pot. Sincerely, Henry McCluskey
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May 2023 by None N.
AHF PHARMACY, Truly an amazing pharmacy, friendly caring. definitely taking the extra time, and attention to your needs. I like the environment as well , Sweet, quiet. Thank you AHF and the great people that making this happen! Ebba
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May 2023 by Lotus D.
I began using AHF about two years per the strong recommendations of several loved ones. I can now confirm that AHF is the most consistently positive experience I've ever had with a pharmacy. Here is why: 1. Front desk (Nick even remembers my name) AND phone staff (I've spoken with Jasmine several times) are respectful and friendly. I never feel rushed when asking questions. 2. DELIVERY! My partner and I both have our medications delivered. This service is free and exceptionally convenient for us with our work schedules. We have never had any issues with delivery. 3. Transparency. I get a phone call confirming the co-pay every time there is a charge or if there's an issue with my insurance/card information. There are no surprises financially, which I really appreciate. Thank you AHF!
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April 2023 by Celeste Sánchez Ceja
The best pharmacy, and very friendly staff.
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March 2023 by Chris C.
I've been using AHF pharmacy for years. At times, their service has been disappointing. For two of the past three months, I was contacted by them that my three prescriptions were ready so I advised them to deliver. And they forgot about the delivery, so k had to call back and remind them again after a week. On both occasions, they responded that they had no record of my call. I have integrity and I expect my pharmacy to have integrity as well. Also, over the past year, I've noticed on more than one occasion the rush to get my prescriptions filled on the day they become available (much much earlier than when I run out). So this actually created an oversupply in my cabinet and wasn't sure how that happened until I started reviewing the dates of the renewals. Again I called them and they avoided my direct questions about pushing the prescriptions earlier than needed. So for these reasons I'm looking for another pharmacy.
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February 2023 by Christopher D.
Hillcrest pharmacy is by far the best place in San Diego. Nick is exceptional and is always greeting me with a smile! Kuddo'sFor Nick.
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January 2023 by Ezekiel Aguiar
Staff are friendly and very professional good vibes every time..
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December 2022 by Cindy S.
I am fairly new to SD and don't have many friends or family to help when I am sick. I was already in love with the staff and service at this pharmacy and in the process of moving all of my medications over to them and I got really sick with a virus for over a month that I had a hard time with. Patrick was so great working with me and my doctor in getting me the right cough syrup that worked great and brought my meds out to my car as I did not want to bring my sickness in to the customers and staff. He was so sweet in just making sure all my meds were right for me to get home and rest. Thanks to him and the other location, it was one trip and done with minimal waiting as always.Today, a week later, I am still nauseous and my doctor called me in an additional med for it in which I have not been able to get myself together to drive from being so sick. I called and inquired and they offered to have it delivered and not even 2 hours later I have my medicine delivered at no cost. I have never received such care and service from a pharmacy and it truly means a lot during this time of year for someone with minimal family and close friends by. Thank you so much for you kind service and overall compassion. It truly means the world to people such as myself.