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March 2024 by Brianna Cutler
Have not received anything! I ordered over $625 from here between two orders. One in august of 2023 and one in Jan of 2024. It is currently mid march of 2024. I do not have my locks. I have not received any emails besides the initial "Thank you for your purchase". Each time I call they say it will be shipped in about a month (from the date of calling) which is never true. No communication and bad customer service. I've never left a bad review so I hate to post this but this is so disappointing for such a big company to be this far behind on orders and not communicate that/compensate for it.
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November 2023 by Kevin Conner
VERY frustrating customer service. Despite contacting them via email and phone calls over 6 times since 9 October 2023, I have yet to receive any feedback regarding my order. It is weeks overdue. I understand that things happen, but non-responsiveness in a business is quite poor.
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April 2023 by brock mcilvain
Horrible communication and promised timeline incorrect.
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August 2021 by Pascal Delaprée
Deliver on time what has been paid.
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March 2021 by Adam
I ordered four MasterLock 1525s for personal use back in 2003. Shipping was decently fast. Ordering the passkeys separately was difficult back then...hopefully it has improved in more recent times.
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March 2021 by Jennifer Johnson
Courtney was absolutely amazing!! Her customer service was exceptional!
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August 2020 by Robin Shaw
I manage a large campus that treats abused and neglected children. We are able to order padlocks that match keys we are already using. We always receive excellent service and top quality locks. I will continue to use The Lock People for our needs.
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August 2020 by Sandra Belinski
Richard is amazing. I needed a product and he was on it and sent the quote in no time at all. Thank you so much for everything!East Ridge Middle School
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August 2020 by Carla Potter
Courtney Barbato was an excellent customer service person and I was very impressed with her polite and pleasant attitude. She helped me take care of ordering our locks for new year.Thank you Courtney?
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July 2020 by Siamac Sani
Nicest and most friendly people. Tony the owner, is an amazing guy and treats his employees and customers very well. A+ customer service.
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August 2019 by Matt J.
Tony makes sure all his customers are taken care of and goes the extra mile to ensure his customers are getting the best possible deal. He really cares about his customers.
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April 2019 by Mary Doty
Super friendly and easy to work with! Definitely plan to keep going back to them for all of our lock needs.
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February 2019 by Erin Onfire
Very Easy to Work With.
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November 2018 by MK Ultra
Do not bring your business here, do not apply here. They do not truly stand for true customer service, integrity, and treating their employees fairly. I was condemned for standing up for what was right and they tried to write it off like I was the problem. They just want to turn a blind eye and not even listen to what their employees are trying to say. Do yourself a favor, keep on scrolling.
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September 2018 by Dennis Raz
Nicest folks on the planet.
