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August 2023 by Me C.
Change of Heart. I do give 2nd chances and I have now changed my review from 1 star to a 3.5 stars. Lets just say that the customer service rep at the door department goes by the name initials RM has follow through. Thank you.
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June 2023 by Jessica C.
Arrived at 9:25pm, 35 mins before closing time. I got help around 9:35pm, I knew exactly what I needed. I just needed help unlocking a certain item.. one item I needed was not on the shelf, but it said there was 15 in stock. The gentleman helping me was not from the department and called someone from that department to try to locate the item. By 9:58 PM he said I cannot locate it and we are closing already. Everyone is clocking out. I told the gentleman I understand however it did take you guys about little over 10 minutes to get to me mind you this young man was on his phone when another employee saw him he tried helping me and also told him to get off his phone. This was no teenager. He should have known better. Home Depot train your employees with basic customer service skills.
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April 2023 by Jose F.
Amazing customer service Brandi was super nice and help me with my issue, and he keep that great attitude all the time i encourage Home Depot to keep this employees because they make the difference in each store.....
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April 2023 by Anna I.
So my husband and I made an appt in person to have our patio door measured so we could purchase a new one. No call no show. The guy had our last name spelled wrong and we told him and he said oh that don't matter. Well over all it was a bad experience and will now go to Lowe's to see if they have better service.
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March 2023 by Alexander S.
Had to get some lumber and was helped by Isaac without even asking. He also offered to cut to length. Superior customer Service ! Thanks , Isaac for making my visit so easy Sir !
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January 2023 by Yesenia N.
Another review for this location in less than a month. This store is my go to location every time I need hardware or house related items. The staff at this location is always helping customers and have a great attitude. I love the fact there is always someone willing to answer my questions or guide me making my experience a positive one every time I visit.
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December 2022 by Patricia M.
Customer service reps at the return checkout need better training on official identification. A "Mexican" ID is official whether it is Mexican, Chinese or from the US. The rude manner in which the cashier (Brandi) responden and was condescending because I had a Mexican ID was not at all professional. I have used my "Mexican" ID at that very same Home Depot previously but I suppose Bramdi knows that my Mexican ID is only for voting. Such a shame that in 2022 there are still customer service reps that have no manners.
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October 2022 by judy g.
ordered a new stove. paid for delivery and installation. I was told it would be delivered around 3:00p.m. I said that would be fine because I have to pick my son up from dialysis at 7:00 a.m. They came at 7:00 a.m. while I was getting my son. My other adult son let them in. When I returned the new stove was sitting in the middle of the kitchen floor uninstalled. They said I had to call the San Diego Gas and Electric company. I called that day and also called the appliance hotline to let them know what was happening. SDG&E came 5 days later and said it was not a SDG&E issue. Home Depot had not brought the proper installation materials. I called Home Depot back and was told I was scheduled to be installed on Thursday. I will have been 6 days with no stove. They could care less.
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November 2021 by Jobeth E.
Friendly and helpful staff. Many options to choose from for home improvements. I was extremely grateful to meet the manager I believe named Andres who was more than helpful in providing pricing on some items while also making us laugh. Great experience. I would definitely return to this Home Depot location.
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October 2021 by Brenda G.
I ordered two stoves for my senior citizen property the truck driver came out to the property and left because he could not find any parking he did not call my maintenance supervisor nor did he call anyone else he took it upon himself to LEAVE with both of the stoves Now HOME DEPOT wants to give me a new delivery date until the 23rd which is NOT acceptable I made calls yesterday I was on the phone for over 2 1/2 hours I was hung up on my maintenance supervisor also called he was hung up on and no one until right now can give us a resolution and I have two senior citizen complexes that have NO stoves .... NEVER ORDER FROM HERE
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March 2021 by Marcia R.
I been to 2 Homedepot this morning looking for clamps for fencing for clamp for posts to wood.
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October 2020 by Bert A.
Love home depot much better than Lowes. But sometimes trying to find the right answer is difficult at best. Love the selection I could peruse the aisles all day looking for something I will never use. Love the end caps for irrelevant specials of lighting and toilet seat covers. But what I need is always on line and not in store. I hate shopping on line. I want to see it, touch it and bring it home.
