-
January 2024 by The Curator US
I celebrated my 25th birthday solo at the Fairmont. Before the trip, I sent various email communications to the Fairmont concierge, and each time they referred to me as “Mr.” I replied to each email, making it clear that I was “Ms.” In this day and age, a woman with a unisex name should not be that confusing.I asked time to reserve some spa time and was told the spa would reach out with availability. Then the concierge reached out again, calling me Mr. and asked if I wanted a female or male masseuse. I said female, and signed as Ms. The concierge replied with Okay, I will pass it along and then called me Mr. again. The spa never reached out with availability. While this encounter was incredibly grating, I tried not to let it sour my birthday trip.I specifically asked for early check in and was told yes. Then when I arrived on the day of check in, I had to wait hours to be checked in. I arrived in the morning at 11 am and did not receive a room until 4 pm, which meant I had to cancel an entire day of plans. After I finally received a room, I figured my luggage would already be there, but they were not. I called the front desk to have my luggage carried down. 30 minutes later, they finally showed.Before the trip, I explained that I was celebrating a birthday, but there was no zero acknowledgment of my birthday the entire trip.I could not make dinner reservations since my day was so delayed, so I ordered room service. When they answered the phone, they asked “is this for two? Will your husband be joining?” This was baffling. I was on a solo trip. I arrived alone. I was rooming alone. What husband? It was bizarre. The entire trip, the few occasions I called the front desk or room service, they asked about an imaginary husband I do not have.Perhaps I did not understand their joke.The equestrian centre was closed, which is unfortunate as I I was really looking forward to that.Spiders. I kept finding spiders in the bathroom, in the tub, on the beside table. I’ve attached a photo of one on the bathroom ceiling for reference.On the last day after at a week at Fairmont, I asked for assistance bringing my luggage up. It took so long, I decided to bring my own luggage up, and then someone met me by the elevator to assist. They did not even help load my luggage into the car as I was leaving.I booked with AMEX, and received a letter at the beginning of my stay that outlined the benefits, which includes complimentary breakfast for two every morning, however, I was charged for breakfast. I was so over the entire ordeal that I never even bothered arguing the charge. I just wanted to forget the entire week. It’s not at all how I wanted to spend my 25th. It’s an absolute shame I traveled across the country for an experience such as this. But perhaps I should have had more foresight about how the experience would go considering the email correspondences we exchanged prior to the trip.I give it two stars for the location and the safety.
-
January 2024 by Mackenzie Leigh
Went here for a christmas party. Amazing location. Staff were super!!!
-
January 2024 by Meghan Falcone
After an airbnb debacle, we ended up calling the Fairmont for a very last minute, dog-friendly room. Martina in reservations literally saved our anniversary - setting us up in under ten minutes and even leaving a little treat for us at the front desk to kick off our anniversary celebrations. It was my first time at the Grand Del Mar, and I can't wait to go back!
-
January 2024 by Vishaka Kavle
I have not stayed here but I have photographed slots of weddings here as well as I come to dine or for brunch and I love how beautiful this place is
-
January 2024 by Wei Wang
Fairmont Grand Del Mar is a very quiet and secure (gated) hotel. Cozy room and friendly staff. We enjoyed our 4 night stay very much.
-
January 2024 by O M
Wonderful stay! We love it and be back!
-
January 2024 by Matthew B
I cannot believe that I was put in a room with peeling wallpaper. For the price of the stay, I was expecting a much nicer experience. I will not be back, as it is clear this property is in dire need of a renovation.
-
January 2024 by Daniel Uchitel
We hosted an event at the Fairmont. The hotel and team were fantastic. They were so accommodating and helpful. Big thanks to Christian, Kai and Drew. We can’t wait to come back!
-
January 2024 by Jody Miller
We really enjoyed our stay at the Fairmont Grand Del Mar. The team, Christian, Kai & Drew were amazing and so accommodating. They went above and beyond for us and our guests. The premises are gorgeous and serene. We had a wonderful stay and look forward to coming back many times.
-
December 2023 by Joy D
My wife and I celebrated our wedding at this venue in 2017, and we absolutely cherish every visit we make here. During our recent stay, Neil P. provided exceptional assistance, going above and beyond to accommodate our needs and those of our daughter. His amazing efforts made the setup seamless and enhanced our stay beyond our expectations. Kaitlin D. also contributed significantly to our positive experience during our stay. The staff at the Fairmont Grand is undeniably exceptional. As for the hotel itself, it stands as the finest we've ever encountered, consistently delivering a superior experience with its impressive grounds, restaurants, amenities, and overall service.
-
December 2023 by Evan Hesse
Kind of eats at me to not give this place five stars. I would never tell someone not to stay here. The Addison is incredible, must go! The Grand Club golf course was amazing as well. Food and service, top tierWife and I just had a really awkward check in experience (emphasis on the bad check in) I won’t get into here. We also had a giant spider and spider webs in our room. Older hotel, not quite our scene.Absolutely stay here, I’d bet if you went, there’s a 90% chance you’re giving it 5 stars!!!
-
December 2023 by Betsy Lundgren
Surprise gem hotel perfect for a weekend holiday getaway! Great service greeted at front desk by Ismael;late night food at the bar with Apollo; massage at the spa by Sara, Shanon,Gitana and Bogdan and Kyoto; poolside lunch with Marisol and special hibiscus margarita by Dominic; Amaya with attentive Matthia.
-
December 2023 by Katerina Ivchenko
Awesome place! One love ❤️
-
December 2023 by Niti
Fairmont Del Mar exceeded expectations with its amazing service. The lunch options were impressive, offering a delightful culinary experience. What's more, the property itself is a gem, providing a fantastic backdrop for a leisurely stroll. A top-notch destination for those seeking both excellent service and a captivating environment.
-
November 2023 by Leslie Roberts
The hotel needs updating throughout, and even the grounds need attention. Trash was left full on the grounds near the back fountain, weeds were in the rondel by the fountain. The dining room didn't have table clothes, just bare wood.I was expecting a 5 star property I was disappointedRooms: The hotel is in dire need of a face-lift. The decor is from the eighties and in the rooms the furniture was worn and damaged. The staff was so so.....the food was fair.
