H&R Block is a trusted tax preparation business with experienced professionals who can help maximize refunds and handle various tax needs. Customers can set up appointments at local offices or choose the Digital Drop-Off service to work from home, where they upload documents online and receive assistance via email. The staff at this location is known for excellent customer service, with employees like Joy and Nicole going above and beyond to ensure client satisfaction. The environment is friendly and welcoming, creating a sense of comfort for those visiting the office. Many clients appreciate the detailed explanations provided by their tax professionals, especially those like Lorena Lopez, who is highly recommended for her knowledge, patience, and thoroughness. Clients feel confident in her expertise and trust her for future tax needs. The office maintains a clean and safe environment by deep cleaning and disinfecting high-touch areas after each appointment, and social distancing measures are in place to keep everyone safe. Overall, this H&R Block location is praised for its professionalism, caring staff, and quality of service, making it a reliable choice for tax assistance.
Lorena Lopez is very efficient and provides excellent customer service. She communicates clearly, explains things thoroughly, and demonstrates great patience. Her professionalism and dedication truly stand out, making her outstanding in customer service.
March 2026
Working With Professionals and Caring People like Joy Dejeza and the Rest of The Staff at The Otto Plaza H&R Block...is As easy and Simple as It Should be...No One Compares to this Awesome Service...Every Year I'm Here and will Put My trust in them...Thank You Joy!!!
February 2026
Lorena provided me a satisfying service, helped me get more money back then I thought. She’s very kind and sweet as well
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
