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March 2024 by Wulfran Kephart
Bad service overcharged tried filing incorrectly had to correct them several times inexperienced took hours to file in person when I dropped off tax paper work a week in advance
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February 2024 by Vivi Nguyen
First time using this service. Michelle Hamilton was great! Service was fast, she answered all our questions and helped us so much.
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February 2024 by Ash Tahbaz
LOREN CASTLEMAN is simply amazing, knowledgeable and a constant professional.
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May 2023 by megan K
jeff was wonderful!! he was super helpful and answered all my questions very thoroughly. i’ll be back next year to have him do my taxes for me!
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May 2023 by me K
jeff was wonderful!! he was super helpful and answered all my questions very thoroughly. i’ll be back next year to have him do my taxes for me!
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April 2023 by Ellen Reno
Loren has been doing my taxes going on 20 years. She knows all the intricacies of my finances.
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March 2023 by Cristina Hernandez Gomez
Love it, helpful, fast and always receive the best attention and information to our tax questions.
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March 2023 by Isaiah C.
Got an email "last chance to save your appointment" I saved it and still was told I wasn't able to be helped when I showed up to my appointment. This place is trash. Stay away.
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March 2023 by Keith L.
Quick, friendly, convenient, knowledgeable, and competent. I will return again next year.
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February 2023 by Alissa Polet
Zhao Li is listed as a master tax advisor. She is not a mater or even advisor!Didn’t know half the forms I provided. She continued to have to ask others for help. Could not preform basic math with out a calculator.I walked out owing more than I ever have !Never offered, inquired or even looked into possibility of write offs.Like she’s working more to help the government take more of my money. It’s the beginning of tax season, I hope others are able to avoid this service and at least keep the money they work hard for.
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February 2023 by Terry Hardman
amazing service!! Joy is the best
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May 2022 by Karla Mandrell
Wonderful. Michael is always very nice to do business with. He definitely goes the extra mile he is a kind man. Extremely knowledgeable. Pacific Beach location.:-)
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April 2022 by Kelly Nordstrom
Joy Matsui made the process very smooth!
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November 2021 by Emaleigh F.
I have been using H&R block for 3 years and this year was awful. I did my taxes back in February and in previous years they always turned in my earned income tax credit but they did not this year and I had just recently found out. I called them to ask why they didn't submit it and they didn't give me an answer but they scheduled me to come in so they could give me the paperwork for it and then told me I had to submit it myself. So I asked for a refund for the filing fee because the form was not submitted like it should of been. The lady in the office denied me and told me she should of actually charged me for a form I had to submit myself. So I called corporate and had to go through about ten people until I finally spoke to the district manager who was finally able to give me an answer after all of that. The answer was it would have only made a small difference on my taxes if they would have submitted it and they would of charged me a lot more to submit it than what it would of saved me on my taxes so thats why they didn't submit it. (They charge you for every single little form and W2 they have to fill out). Thats the answer I was looking for from the beginning and if I had known I wouldn't of bothered trying to submit it after all this time or would of never asked for a refund. I also don't appreciate the fact that they didn't give me the option to submit it in February and just decided for me on MY taxes. They should always give their clients the option to submit forms or not and not decide on their behalf with out disclosing it. The district manager still denied my refund and offered me a $25 coupon. That is useless to me I will not be using H&R block again and I will never recommend it to anyone.
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October 2021 by Donald Henderson
I've always used H&RThis is a good office
