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March 2024 by Susan Fuchsman
Rip off.
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March 2024 by Albert Hollow
Double charged.While paying for the completed preparation at the front desk the card reader crashed. The staff were unable to get the card reader working again, and that’s fine and all, technical difficulties happen. What isn’t fine is that I had to pay in the app for $285 AND the initial card reader payment of $285. H&R Block’s services are valuable and expedient (normally) but in no world is it worth $570 dollars for very simple personal tax preparation. I doubt I will ever use H&R Block’s services again. With no exaggeration this is the worst experience I have had as customer.
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April 2023 by Adam Goldberg
Joni my tax preparer was amazing.
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April 2023 by Kaitlyn Castrejon
Customer Service was really poor.The tax pro people didn’t even take the time to fix my taxes, just kept passing me on to another person. I waited 15 minutes to try to get help and when I asked if they could look me up in the system they just walked away. I then went to the Santee location, and they were happy to help as soon as I walked in. In the future,I will be going to the Santee location to do my taxes.
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April 2022 by Christopher Wood
Complete service in a timely manner, my agent was friendly and answered all my questions.
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April 2022 by Ricky Robinson
Natalia was funny and happy!
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April 2022 by Arline V.
We've been happy with this place until this year! Natalie/Natalia whatever the spelling screwed up. Don't let her touch your taxes! When she screws up she blames the customer not the "professional tax preparer"!!!!!! I'm not bitching about a small mistake. And she refuses to take ownership, they seriously need to let her go as she's making them look bad!!!
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March 2022 by David Ross
Always received excellent service for the past four years.
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March 2022 by yosoyajpearlz Pearlz
Great customer service and very informative.
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March 2022 by Tam V.
All the stars go to Mrs. Mccaffree (Thủy) and her co-workers. Several hours were wasted due to policy related issues. HR Block has an obscured, not secured system. Regardless, Thuy did a great job with her strong work ethic and pleasant personality. Next year, we would like to work with an individual like her but in a very small office, because our tax is very simple to prepare.
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June 2021 by Rae C.
Horrible! When I went in for my appointment, Alicia Abrams, the woman doing my taxes, didn't seem like she had a clear grasp of what she was doing as far as how to operate the computer and asking for initial information. She was very slow and took 2 weeks to do my taxes, which were very simple. Her customer service sucked. She never returned my phone calls and never explained why it took so long to do my taxes. I paid $239 dollars for her services. Three months later, I get a notice from the IRS stating there was a miscalculation on my taxes and I owe over $1000! Alicia said I owed only $182! A horrible mistake on her part! I won't be using H&R Block again.
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April 2021 by Joseph Cohn
Like Tax Preparer Thuy.
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April 2021 by Haley Wright
Just wanted to share that manager, Adam, was amazing!! Communicated excellent, very professional, super nice, and very educated and great at his job. He made my day with his kind, warm energy, and with how he made sure to get me the best return I could possibly get. Adam, thank you again! Will be requesting him every year.
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April 2021 by Brittian Dow
Adam was the one who did my taxes. He made it easy. He is very thorough. Explained every proprocess step by step. Best Experience I have had doing my taxes
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April 2021 by Jared Niemeyer
Alicia and the staff at my local H&R block are the absolute best!
