H&R Block offers tax preparation services with a focus on maximizing refunds for clients. Customers can choose to work with tax professionals in local offices or use the Digital Drop-Off service for convenience from home. The company prioritizes the well-being of its clients by implementing safety measures, including deep cleaning and social distancing in its offices. However, some reviews highlight issues with communication, particularly regarding one tax professional. A client experienced difficulty in reaching out, with unanswered messages and emails. After expressing concerns, they received prompt assistance from corporate and were able to meet with the professional the next day. The client reported a positive experience during the appointment, noting the professional’s expertise and efficiency in completing three years of tax filings. Another client praised the same professional for her friendliness, knowledge, and ability to explain the tax process clearly, contributing to a positive experience overall. Despite some communication challenges, the expertise of certain tax professionals at H&R Block has led to satisfied clients who appreciate the assistance they receive.
Specialties: Over 60 years of tax preparation experience, 100% Accuracy Guarantee, Highly trained Tax Pros who are required to pass specialty tax training each year, Max Refund Guarantee
