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August 2023 by MT
Please beware! They will steal your belongings and never answer your calls after! We had a move with this company in April where the men left their professional dolly and supplies at our home. We went out of our way to contact them so they could come pick up their belongings! While arranging pick up, we asked if we could give them a couple items we had forgotten to be put with the rest of our belongings for our move. The gentleman said yes! So he came to get his dolly and supplies, and took our $1200+ Uppababy Vista stroller with all the amenities, our Tempurpedic california king Luxe Breeze mattress cover ($500+ with tax) plus a couple smaller items like a bathroom rug and an extension rod. When our moving truck delivered our belongings, every single item was in the truck except what was given to that worker. We have contacted Johnson moving for WEEKS. At first, it was to clear up where this worker put our stuff and to simply locate it! But as they’ve continued to ignore our detailed voicemails of the issue on every number their secretary has forwarded us to, it’s become apparent that they’re well aware the worker stole or lost our items and not willing to be held responsible! We’ve even been transferred to the “highest up” (who of course doesn’t answer), left a voicemail there too, and not a single soul has returned our calls. This company should not be trusted. Not only will they steal your belongings, but you’ll never hear from them again! How unbelievably unprofessional! They were contracted by the Navy but we will be submitting a formal complaint to ensure it’s the last time they steal from relocating service men and their families again!Edited to add: I went to write a BBB complaint, and of course they are not accredited and average a 1 star review! Please check out the 28 active complaints in the last 3 years!Adding: So they lost every item but the stroller. And did in fact send the stroller… completely mangled with a broken off wheel and didn’t even include the broken off wheel?? It is such a durable stroller and to crumble a wheel completely off would take SUCH force! I assume in response to this review. You will never get ahold of anyone from this company except the extremely rude woman who takes calls and just tells you to leave ANOTHER voicemail when Javier hasn’t returned a single call in over a month. What a SICK “company”
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August 2023 by Garrett Cardilino
Got quotes from a couple movers, these guys just felt the best. Sharon nailed the weights and we got a dedicated moving liaison, Lisa. Lisa was available day or night and she kept everything going smoothly. Checking in during the move to make sure we were happy. Just a fantastic professional.Packing crew came in, courteous, professional and really wanted to make sure everything they did was exactly like we wanted.Loaders were the same, our driver was top notch. Same story on the other end. No hiccups, no problems, everything was A+.Johnson has a great team, they plan well and communicate throughout the move both on-site and with Lisa. It was a pleasure. Great job guys!
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June 2023 by Jo Ann Loucao
Please read this before you decide to use this moving company for your next move or for storage purposes. My husband and I had our furniture and personal belongings moved by Johnson Storage and Moving Company and placed in their storage facility downtown San Diego eight years ago. After the recent death of my husband in January, I had my items moved by Johnson to another facility and during that move discovered two missing pieces of furniture. A 90" X 48" Drexel Heritage china cabinet and a 5' X 4' framed mirror. The glass shelves that went in the china cabinet were with my belongings but these two pieces of furniture were gone. In addition a table base that has a 5' round table top was broken. When I told the woman at Johnson about this her response was fill out the claim form. She also told me that because we did not purchase insurance at the time of the original move, there replacement value would only be based on .60 cents per pound. After completing this form, I received a form letter with a check for $192.00. Not only did this not even cover the cost of the repair for the table base but it certainly did not even come close to the replacement value of the two missing pieces. I then wrote a letter to Johnson and sent a copy to United Van Lines asking them why I should pay for insurance to insure that they properly move and store my things. My mirror and china cabinet left my house on their truck eight years ago along with my other items and somehow disappeared while in their possession. How on earth can you lose two large pieces of furniture. I never received a response from my letters or a telephone call. I never received an explanation or an apology for their incompetence. Putting the blame back on me because we didn't purchase insurance is their way of not assuming responsibility. My husband and I have moved many times over the years and have never encountered anything like this. Please think twice about using this company.
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May 2023 by Brandon Smith
The move was originally scheduled to be between 10 and noon, was rescheduled to 3 to 4 and then rescheduled to 530. I still have no clue if my stuff is going to be picked up. I would go elsewhere but government contracts the worst companies possible.
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January 2023 by Charlotte Stone
The first crew clap left my (8yo) son in tears and the second crew let our foster dog escape. Neither of the crews cared about the impact they caused.
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December 2022 by Robert Allen
Johnson Storage & Moving did an excellent job for my move today. They were quick and very conscientious. Very careful in wrapping and handling my glass display cases. I will use them again and refer them to my friends and family.
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October 2022 by Nikki S.
If you're in the military & see this company show up, do yourself a HUGE favor & just pack up your stuff yourself. They showed up to my apartment at 11am and didn't leave until 7pm. There was supposed to be 4 guys but only 2 ending up showing up. They took their good ol time in my bedroom for about 5 hours and decided around 4:30 they were gonna start rushing. They did a careless job packing up the rest of my apartment. And ran out the door at 7pm leaving my full pantry and closet full of my stuff which I had to pack into my own small Honda Civic and move across the country with. & to top it off I'm missing over $1,250 worth of stuff. This company should take a good look at the employees they have & reconsider.
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September 2022 by Corrine Gulutz
I was moving after 30 years of living in my condo and accumulating enough kitchen items to fill floor to ceiling cabinets in garage! Packers arrived on time and had entire condo and garage packed in 4 hours. They were very courteous and professional. They also arranged boxes as I requested in order to park in garage and maneuver around condo. Movers arrived the next day on time and had everything safely loaded within a matter of hours. Once at new home, they unloaded and set-up/positioned furniture exactly as requested. Everything arrived in excellent condition. So glad I used this company to help me with my move. Additionally, office was checking in with me prior to move and periodically during the packing day and the move day to make sure all was going well. Super professional organization that I would definitely recommend!!
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September 2022 by ROBERT Wade
Fast , efficient but safe loading & unloading. Delivery time allowed for my family to enjoy an extended road trip with time to see the sights. THANK'S again to Sharon, Lisa, Rachelle & last but not least Ron,our delivery driver.
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August 2022 by Nebojsa G.
Trucker review.Great experience,people are nice and friendly,enough space for full semi to swing through.No overnight parking available,not enough of street parking as well.Easy and quick loading, mostly light loads
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August 2022 by fe sumabat
The truck (Thomas) delivered in a timely manner and in very good communication with us.The approximated time of delivery made by Johnson's agents was way off which threw our schedule off a bit, but at least we got our stuff with very little damage to couple of small items.
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June 2022 by Debbie Fornaca
We had a great experience with Johnson Moving. Delivered on time and everything was safe and in tact when it arrived.
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June 2022 by Joseph Sapien
I would like to add that I was very impressed with the way things were done there at JOHNSON STORAGE & MOVING. I went in a couple of times to fill out an application with Kevin and the way the place looked was well kept, clean, and ready for transport, the dock workers really new how to keep things clean and as for the employees and management they really new how to handle the phone calls coming in and the way they could hold a smile threw all that was well worth me coming in to feel out an application, maybe I might follow up on that application next week
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May 2022 by Ed Gerber
Service very good, the Mover personnel manage everything efficiently and trying to stay within the budget quoted. know this company for over twenty years and the efficiency and quality remains. Have a good experience working with Johnson Moving.
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April 2022 by Karin St. Clair
Johnson Storage & Moving moved our belongings with such care and patience into a storage facility half way across the country until our new home is finished. They were caring and patient with us during this big and exciting life change. We can’t wait to see our belongings again in 6 months! A big thank you to everyone who helped us!
