-
April 2024 by Denise Fulgencio
Guillermo is the best! So friendly. What a great store and team! Shoes are super comfortable too.
-
March 2024 by Alfredo Del Rosario
Excellent attention
-
October 2023 by Yvonne Macias
Dealing with people on a daily basis, can be difficult, challenging to say the least. Guillermo is the type of manager that will pull out all the stops to make sure his clientele leaves happily satisfied. And let’s not forget to address that award-winning smile! Thanks, Guillermo and Eli for a great customer service!
-
June 2023 by JM G
(Translated by Google) Excellent designs of clothes and shoes of a very good quality.(Original)Excelentes diseños de ropa y zapatos de una muy buena calidad.
-
May 2023 by Ray S.
Johnston & Murphy has always been one of my favorite shoes. My initial experience with them was for business dress shoes. I've worn them for years. When J&M expanded into casual shoes and clothing I was pleased as the quality has always been and still is top notch. I would guess that 50% of my shoes are J&M and another 30% of my wardrobe are J&M products. I love the style and quality, I also really like they're airport locations as they are so convenient when on the road. So why 2 stars? Simple answer is the sales staff at this location are horrible. Less than helpful and very judgy. I walked into the store yesterday with my wife, we were the only customers. One associate was steaming a shirt and the other looking at his phone. No greeting, no can I help you, no acknowledgment that we had even entered the store. After quite a while waiting for assistance my wife finally walked a couple of display shoes over to the associate on his phone and waited for him to acknowledge her. After some prodding and encouragement he put down his phone and brought the shoes out. I also tried on some pants that fit well but I wanted colors that weren't available in the store. In the end I bought a pair of shoes and 1 pair of pants. I wanted 3 but the associate told me he couldn't order them as they weren't available in my size. Regardless I spent just over $400 and left. After leaving the store we stopped for lunch, my wife decided to look online for the "out of stock" items and found them immediately on the J&M site with minimal searching. She ordered both pair of shoes and 3 pairs of pants for me. Also to our surprise, because if the multiple item order we received a 20% discount. I'll be returning the in store purchased items today. It's unfortunate that these 2 employees have such poor attitudes and complete lack of customer service. People like this will destroy your brand.
-
February 2023 by The Paynes
Had a great experience with Eli here, ran some boots out to our car because my wife is ill and couldn’t walk up. Thanks!
-
October 2022 by Omar Garcia
(Translated by Google) In the calls also very attentive and helpful(Original)En las llamadas también muy atentos y serviciales
-
September 2022 by Richard B. Eggson
Made a quick stop to reserve the letter heels 3/4 boots excellent style nice service place is clean look forward to return.
-
September 2022 by Noah Cole Golestani
I have been to many J&M stores and have to say that this one in particular is quite simply the best. It’s phenomenally run by Guillermo and team. They go above and beyond at every turn. Consider stopping if your at or around UTC.
-
August 2022 by Stephen H.
Great experience. I was gifted my first pair of nice dress shoes from here, and while I knew they were nice, little did I know how wonderful the customer service was. Guillermo not only helped me into a new pair of amazing dress shoes without breaking the bank, he also educated me on the best ways to care for them. He treated me like I was the only person that mattered to him at that moment. You've most definitely earned a lifelong customer.
-
January 2022 by KHALID ALSINAN
Fancy my to-go place for shoes! Reasonable prices with fancy high-quality shoes.
-
November 2021 by Richard B. “Yusef” Eggson
Made a quick stop to reserve the letter heels 3/4 boots excellent style nice service place is clean look forward to return.
-
September 2020 by Rhami H.
Great men's shoes! My favorite place for comfy mid level boots. Guillermo did a great job showing me different boots and letting me try on a bunch of pairs until we got just the right fit.
-
May 2019 by Andrew O.
Great store, great product, and the associates and friendly and helpful. I highly recommend this store and brand!!
-
August 2018 by Ace A.
Best shoes ever!! I have a lower back problem and the shoes from Johnston and Murphy utc! help me so much I have 8pairs of shoes I get so many compliments when I'm out and about. J&m u.t.c rocks!!!