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October 2024 by Paola Sprayberry
Don't waste your time and your money. Go to another place.
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October 2024 by Zahir Mejias
My dog is the most anxious and not very easy to handle and Dr Martinez has the magic touch! Even my dog trainer said I got a special one [dog]. Dr Martinez has been Patient, joyful and caring! Cooper definitely has a favorite! I'm always thankful for Dr Martinez, thank you for all you do.
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September 2024 by Chris Lai
I typically do not write Yelp reviews; however, I feel compelled to share my experience with Dr. Martinez following my visit with my cat.
First and foremost, I want to acknowledge that the staff and customer service were excellent. Unfortunately, my experience with Dr. Martinez was highly unsatisfactory.
I brought my cat in for an evaluation of a scab on his paw and a general check-up. She diagnosed my cat with pillow foot, and recommended testing for feline leukemia/FIV as they are associated with the disease. We agreed, and she performed an in-house SNAP test may take some time, so we left and came back after an hour. She proceeded to give us the diagnosis of feline leukemia (FeLV) in the waiting room and handed us a two-page print out and let us on our way.
The patient education and empathy displayed by Dr. Martinez were notably inadequate. Instead of providing guidance and support, she handed us a pamphlet and left us to navigate the situation on our own. This lack of clarity and emotional support left me feeling confused and devastated.
In an effort to understand the diagnosis, I conducted my own research and had my other cat tested for feline leukemia. The negative result for my other cat, who had been sharing food with the affected cat for over three years, led me to question Dr. Martinez's diagnosis. When I reached out to her with follow-up questions, I was informed that the blood test used was an in-house test with a reported 100% specificity rate, which supposedly confirmed the leukemia diagnosis.
We asked for further testing just to be sure, but we were met with push back. She only agreed to do an additional blood test with our persistence. We ended up doing an ELISA test that came back negative, which only confused us more. We asked what other testing was available and she was unable to answer. She instead tried to convince us that our cat was indeed positive, despite the possibility of a false positive.
However, we were still not convinced because 1) he was negative when we adopted him, 2) our other cat has had prolonged exposure to him but tested negative, 3) he is an indoor cat exclusively, and 4) we had a negative ELISA test. Also, he did not express any further symptoms of the disease. Even after expressing our concerns to Dr. Martinez, she fervently dismissed them and ensured he was positive.
Seeking a second opinion, I had a PCR done at another clinic, along with an additional ELISA. Both tests came back negative and confirmed that my cat was, in fact, negative for the disease. While I was relieved to hear that my cat was healthy, I was deeply frustrated by the incorrect diagnosis and the emotional distress it caused.
In summary, my experience with Dr. Martinez was deeply disappointing due to her inadequate patient education, lack of empathy, and poor handling of the diagnosis process. The misdiagnosis and subsequent emotional trauma could have been avoided with more thorough and compassionate care. Based on this experience, I cannot recommend Dr. Martinez or her practice.
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September 2024 by Mandy Zhu
What a terrible place. If you park your car, your car will be towed away. Is the whole community your parking space? I am a customer of another store. What's wrong with parking? You have no control over it. It is not written that it is your fixed parking space.
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August 2024 by Bliz P d Gil
Thank you for the support, kindness, love and care for our pets during all these years.
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August 2024 by Thomas W.
My experience here was fantastic. I was skeptical about which vet to go to not having been to the vet in seven years the last time I owned cats. Kearny Mesa's were positive. I look for bedside Manner & reasonable price points- as well as knowledgeable, friendly service. Sharolynn and Dr. Martinez were both great- they helped manage my expectations. They helped address my concerns. Answered questions, and they both just loved the kitty which really meant a lot even though it had many fleas. They even help me decide on Spunky's name. Looking forward to raising a healthy happy kitty.
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July 2024 by Zora F.
Kearny Mesa Vet is always so caring and willing to do all they can to help and get you seen immediately if needed. They are not pushy and let you make your own decisions on any treatments or plans that are offered. I was pleased with staff and really enjoyed the most recent doctor Dr. Braunstein
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July 2024 by kathleen h
My sweet Shannon had a vet visit on her birthday. They made her a birthday had and gave her a birthday ribbon . Dr Martinez was very thorough. The staff are amazing and kind.
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July 2024 by Shannon Y.
4 years ago, I brought my senior dog here and the experience, although challenging given her declining health, was mostly positive and the staff and doctor we interacted with were lovely. Today, my husband took our 2 year old dog in for a wellcheck and the experience was the polar opposite of our previous experience in 2020. Our dog is large and does take a moment to warm up to people. She saw an urgent care vet months ago, at a different place and that vet was calm and gentle and she warmed up to her within a few moments to allow for an exam. This vet however, walked in, our dog barked, he immediately withdrew and said she needed a muzzle, then said he wasn't comfortable examining her unless she was sedated with expensive medications. Our dog spends time with a dog sitter and other dogs and does absolutely fine. It's amazing to me, that someone who went into veterinary medicine wouldn't give a dog a moment to warm up to them.. when my husband said he we weren't going to sedate her for an exam, the girl reviewing the financial stuff, was rude and said ok then, and walked out. I don't write negative reviews, but this experience was one I hope others can relate to or read before bringing your pet here. It may be quick and easy to get an appointment but now I can see why. The customer service is lacking and they don't seem to have any patience. We will not be returning to this clinic, nor will I recommend to any family or friends. I hope these other negative experiences I have read about on yelp, are taken into consideration by the business owner, and feedback is shared.
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June 2024 by adrienne marshall
Excellent customer service, very attentive veterinarians and support staff. My pets have always received excellent care here. Highly recommend.
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June 2024 by Jamie D.
We are new dog parents and decided to bring our puppy here just for a check in and to confirm her previous medical record as she is a rescue. The doctor was rather rude, never made eye contact, instantly started the conversation with a spiel that seemed really rehearsed and barely let us talk. Everyone was in a hurry the entire time it felt like they were pushing us out the door when we were the only clients in the building.. red flag to start with They decided our puppy needed a few other preventative vaccines but they took her in the back for these and wouldn't let us come (so who knows what actually happened). They also fed her what seemed to be powdered cheese while in the back without asking or saying anything and gave her back with it all over her body. An invoice and information was supposed to be emailed to me and never was. I tried to call no more than 20minutes after leaving to ask about a post-vaccine symptom and the receptionist sent the phone to voicemail and closed early. Overall super unprofessional would not recommend!
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May 2024 by Angel Maloney
I love to take my cat's there. They make my cats and me feel safe.
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May 2024 by YN Qi
They are very responsive and tend to have available appointments. Parking can be a problem tho.
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April 2024 by Nick C.
I've had multiple bad experiences with this vet. Majorly, I had my dog in for an expensive operation (~$3k). They called me while he was under saying he will need another $3k of dental work. It felt really unfair to put me on the spot with that decision. It seemed deceptive that they didn't mention the potential of having to do this kind of work in their initial estimate, and instead springing it on me while he was under. Some other issues I have experienced: - they emailed me the wrong info about my pets labs - the techs working there are super rude on every visit (not the front desk staff, they are nice) - they scheduled us for a suture removal, but when we got there they informed us that they were dissolvable and don't need to be removed, so we went in for nothing - In a past visit they stopped a nail trim half way because my dog was nervous and pooped during the visit (he's psycho about his nails). The tech complained about it to me like it was my fault. The encounter was shockingly unprofessional due to the number of issues I've had and how disorganized this office is, it's hard to trust them with the safety and health of my pet. I won't be going there anymore and I can't recommend them for anyone else.
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March 2024 by Donn Wilson
Great atmosphere and kind staff
