Kiehl's Since 1851 is a beloved skincare destination that consistently provides exceptional customer service and personalized product recommendations. The staff, particularly an employee named Brandon, are praised for their warm welcomes, extensive product knowledge, and genuine desire to address each customer's unique skincare needs.
Customers describe the Kiehl's experience as highly personalized, with the staff offering complimentary skin type analyses and tailored product suggestions. Many highlight Brandon's exceptional service, noting his patience, attentiveness, and ability to explain product benefits clearly. His honesty and transparency have also earned him the trust and loyalty of shoppers.
Beyond the individual staff, Kiehl's is recognized for its high-quality skincare offerings, with customers appreciating the opportunity to try samples and find products that deliver visible improvements to their skin. The store's seasonal skin analysis service is also a popular draw, as customers understand the importance of adapting their routines to their skin's changing needs throughout the year.
Overall, Kiehl's has earned a reputation for providing a memorable and valuable customer experience, thanks to its knowledgeable, caring staff and its commitment to helping customers achieve their skincare goals.
Brandon is so sweet, took the time to walk all of us through our skincare analyses and gave us personalized recommendations too :)
March 2026
I had the honor of being helped by Alyscia (sorry if I spelled your name wrong). She was very helpful and had genuine conversations with me to make sure I got the best product for my lifestyle. I felt like a VIP. The products are pricey but worth it imo.
December 2025
When I walked in to the store for the first time, Jackie and Amanda were amazing so helpful. They have something in their store that I’ve never seen anywhere else you get to make your own Christmas card to put on your gift, It is adorable. They are so knowledgeable with their products. I will be a repeat customer now!!!
