-
June 2025 by Kevin McDermott
Convenient and well stocked
-
June 2025 by Jill Spitzer
Ever try calling because they delivered the wrong dishwasher? DON’T BOTHER. I called and finally got thru and they said someone would call that day to arrange a pick up and return. NOPE. The next day: First call— after 4 minutes on hold I was disconnected.You’re actually not on hold because the phone keeps ringing. Second call— after 10 minutes of ringing it just stopped.
-
June 2025 by hal kwok
I was parking in an area that was designated and specifically written “loading zone” on the pavement. While waiting for the staff to bring out the range to be loaded, one of Lowe’s employees demanded that I must move my vehicle to the Air Pressure zone (ie. the other side of outdoor chairs display); otherwise it’ll be towed. As a regular Lowe’s customer, I used to park there many times to pick up my orders. I tried to explain to her but she showed no concern and insisted that it’s not a loading zone and she threatened to call security to have my vehicle towed away. As my partner moved the car out of loading zone, another staff pushed out the range in less the 10 seconds later. My partner had to drive back to the same loading area for the staff to load the range into my vehicle. I was really pissed and her bad customer service ruined the rest my day. Just sharing my frustration.
-
July 2024 by Anna Weeks
Bad customer service in store and when I called I waited a long time and was hung up on
-
July 2024 by Howe
Very frustrating experience with our small kitchen remodel. Counters came out terrible. Cabinets needed lots of work arounds. It's been 10 months of a bureaucratic nightmare and no accountability. Lowe's even agreed the final product looks hideous yet everyone has been passing the blame/buck. No integrity to advocate a resolution for the customer. A truthfully regretful decision choosing Lowes.
-
June 2024 by Max Mos
Great store overall, wide selection. But checkout is a mess. Even assistant couldn't find my item, I had to go all the way back to the back department to take a picture of the name. Almost everyone at the self checkout needed help.
-
June 2024 by brian plassaras
Great location. Very clean and everything you could need
-
June 2024 by David Lichtenstein
Poor customer service. I ordered an assembled Blackstone for delivery. They delivered it without the grease trap. I called customer service the day it was delivered (which was outsourced) and I was told I would get a call from the store within 24 hours to fix the issue. It's been 5 days and still no call. On par with customer service today from big box retailers, unfortunately.
-
June 2024 by Bill Beem
Good stuff and service
-
June 2024 by Justin Smith
If u want a great variety of products and u need them delivered there’s the Home Depot and Lowe’s. Lowe’s doesn’t have a ton of people outside trying to get work
-
June 2024 by S. H.
Terrible customer service. Worst and most frustrating experience ever. Will never purchase from Lowes again.
1. Paid for a grill online.
- Had to call them after a week to remind them.
"Oh yeah"... Sorry is all I got.
2. Delivered, but after 1 day realized it was broken... improperly built.
3. Called and they came and picked it up.
- I was promised I would get reimbursed. Delivery department would inform "merchandise was returned and credit card reimbursed".
4. 2 weeks later no reimbursement and spoke with a Manager, Jesse Caruso.
- He investigated and merchandise was reported returned. Assured me AGAIN reimbursement.
I believed... in error.
5. That was 2 weeks ago... Going on over a month trying to get reimbursement.
- No one answers... Spent 1hr on Friday waiting to speak with someone.
- Called again on Tuesday and still no answer, just a recording. I will have to go in person.
"We're working to answer your call as quickly as possible."
That's a lie too.
6. Glad I documented dates and times of calls.
7. Glad I got Jesse Caruso to promise me reimbursement...
* Someone will have to assume responsibility... eventually.
-
June 2024 by Katherine Inzunza
After 2 other Lowe's visits, 3rd time was the charm. Issues with Poways and Escondido locations made for a long day thanks to Sandy, we were able to buy the vertical blinds we needed and get them cut properly. If you need help, ask for Sandy she was so helpful and kind.
-
June 2024 by Paul
Do not buy lye based drain cleaner. Very dangerous unless already draining. Use a snake like a real plumber.
-
June 2024 by B
Jon and Marcos were true caring professionals who really helped us out in a jam and didn't even let us compensate them for their time and work! We really appreciated them taking the time to make sure we were taken care of. Very gracious of them!
Truly appreciate it. Thank you from our hearts!
-
June 2024 by Phillip Creed
The low score is no surprise. 4.3 is typical home improvement score. Design center not helpful at all. Software not set up to pick sink with cabinet. Seriously? No wonder I never shop this Lowes
