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March 2024 by Kevin L.
I've been going to this location for years. Great selection with good variety. The employees are very helpful. Whenever I come here my missions are always accomplished
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March 2024 by Carissa L.
Came in to get a space heater, they had exactly what I was looking for. I feel everyone here was super helpful. They have great prices too. They had about 10 different units to choose from, which I thought was nice. I've always preferred this place over say Home depot.
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February 2024 by José Alejandro Arenas Rocha
Very good service, excellent workers ?
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February 2024 by Ramón Cibrián (romaniker)
Always find what we need for our home improvements
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February 2024 by Steve Q.
Terrible customer service. Bought a refrigerator that went on sale two days later, and after speaking/chatting with 5 different people, they would not honor the sale. This business just lost a longtime DIY customer that frequently patronized their stores. Bad business move on their behalf.
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February 2024 by Scott Strong
More involvement by employees would be a better experience.
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February 2024 by Richard Hammac
Clean store. Helpful folks. Nothing more to ask for.
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February 2024 by Elaine S.
I had an emergency and ordered a Samsung washer at $1200 for delivery with set up and take away in 2 days. I received word on that day they were on their way and waited for them to call me. The time came and went and I called the auto line and they said it had been delivered. I went up to the garage and sure enough there it was, still in the box in my garage! No set up no call no nothing! I called the store many times to ask the manager to set up a new time for set up and he never came to the phone I asked someone I know to come bring it down to the laundry room and set it up which he did with the help of a friend, and started it. It was a bucking bronco and we couldn't figure out why. I thought maybe it was because I was using the previous Samsung drawer unit so I bought a new one again from Lowe's ($400) but this time I said to leave it Well, they had it on the truck and REFUSED TO LEAVE IT So I waited 2 more WEEKS while they decided when to bring this thing and when they did we put the washer on the pedestal and SAME THING . It was bad. At this point,out of frustration I called an appliance repair place and they sent a guy ($259) who went down to laundry room, took out the SHIPPING BOLTS, and handed them to me. All the frustration and expense ($400 for the drawer, $250 for my friend, $259 for appliance repair, 1 entire MONTH no washer) was all because LOWES couldn't honor the original sales order of delivery with setup and a quick removal of shipping bolts? Why doesn't the service manual say anything about them? Maybe the manager would tell us, but wait, they never come to the phone! That is unconscionable, so to save yourself agony do NOT buy appliances from them.
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February 2024 by John Nichols
Having given Lowe's opportunities to make things right with my purchase, and witnessing them fail in almost all aspects of customer service I strongly caution against utilizing their installation services for windows.Milgard windows were purchased in 2018. The project was delayed on three separate occasions when it turned out that 1) measurements taken by the Lowe's representative were inaccurate 2) installers arrived without windows 3) installers arrived with cracked windows.During the installation process an installer broke a tile on the roof, but this was identified and corrected quickly (one star awarded).The first heavy rains allowed water inside three of the windows. An appointment was made for a four hour window for inspection and the Lowe's representative did not show up or call. The follow-up attempt confirmed the windows were leaking due to insufficient sealing. The windows were re-sealed. Heavy raining the following year identified similar water incursion in two of the three windows. They were re-resealed. Heavy storms in 2023 and now 2024 have produced recurrent leakage.Despite the strong suggestion of installation fault by history alone, and now confirmation of deficiency in technique from an independent window installer, Lowe's does not take responsibility. They have however reached out to say they are very sorry to hear about my windows.Somewhat relatedly, the Milgard representative I spoke to during this process also cautioned against utilizing Lowe's installers unless they were Milgard certified contractors.
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February 2024 by John N.
Having given Lowe's opportunities to make things right with my purchase, and witnessing them fail in almost all aspects of customer service I strongly caution against utilizing their installation services for windows. Milgard windows were purchased in 2018. The project was delayed on three separate occasions when it turned out that 1) measurements taken by the Lowe's representative were inaccurate 2) installers arrived without windows 3) installers arrived with cracked windows. During the installation process an installer broke a tile on the roof, but this was identified and corrected quickly (one star awarded). The first heavy rains allowed water inside three of the windows. An appointment was made for a four hour window for inspection and the Lowe's representative did not show up or call. The follow-up attempt confirmed the windows were leaking due to insufficient sealing. The windows were re-sealed. Heavy raining the following year identified similar water incursion in two of the three windows. They were re-resealed. Heavy storms in 2023 and now 2024 have produced recurrent leakage. Despite the strong suggestion of installation fault by history alone, and now confirmation of deficiency in technique from an independent window installer, Lowe's does not take responsibility. They have however reached out to say they are very sorry to hear about my windows. Somewhat relatedly, the Milgard representative I spoke to during this process also cautioned against utilizing Lowe's installers unless they were Milgard certified contractors.
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February 2024 by DeeAnn C.
I really wish they had a rating lower than one star. After five weeks of broken promises to deliver and install a dishwasher, I was told they wouldn't be able to install it. Lowes would deliver it, but I would have to find someone else to install it. After six weeks, Lowes finally delivered a dishwasher with a dent the size of a baseball. It is now seven weeks and I am still waiting for a dishwasher that is not damaged. No one ever answers the phone, and if you make a trip to the store to talk to someone, no one is able to help you. Never, ever, buy an appliance from Lowe's. And if you go to the store, you better know exactly what you want and where to find it, there is never anyone there to help.
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February 2024 by Nicole Minder
“Big thank you to Manny, the store manager, for the generous donation to help the flood victims. Your support means a lot to the San Diego community in times of need. #CommunitySupport #SanDiegoStrong"
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January 2024 by Arturo Minjarez
I like Lowes they always have the tools I need
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January 2024 by Tina Harris
Kicks the competitors in price, selection and knowledgeable staff! Military discount of 10% with ID.me approval.
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January 2024 by ラモスL
Customer service is terrible. Employees walk around and avoid customers.
