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February 2024 by Kyle Pacheco
Extremely unhelpful and rude business! Do not do business with them or let AAA use these people.
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February 2024 by Dane Pendleton
My rear upper control arm broke suddenly on the freeway. I call AAA and they send out some group with the worst reviews I've ever read, but they cancel for no described reason, and then it got reassign to Loyal Towing.Andy called me to confirm my location, and got to me quickly. This dude is 100% the best tow driver I've ever met. He put in the car to make sure my car's bumper didn't scrape, and was friendly the whole time. I don't even think I was in their "area" but I'm so glad they got assigned to my issue.100% would use again and super happy with the experience.
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February 2024 by Kristen Dancer
LOYAL Towing should be commended for their excellent customer service and excellent vehicle care and handling !!! TROY is Very Professional and also Friendly !!! He really cares about his vehicle’s appearance and cleanliness but most importantly takes expert care of safely loading, transporting and offloading automobiles !!! He is a very safe and smart driver !!! He should be commended for his performance !!! Brenda was also helpful from the dispatch office, professional and helpful.I pray I don’t need roadside assistance in the future, but should I, I will call Loyal Towing directly before calling AAA to make certain they get the call !!! Please see that Loyal Towing will be the very first company called to help AAA members in time of roadside assistance emergencies !!! Please share this information! With much gratitude, thank you!!
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January 2024 by Bailey R.
In the absolute fiasco that my evening was yesterday, Loyal Towing and their driver Andy were absolutely outstanding to deal with. To give some backstory - around 4 PM, I requested a tow through AAA, which was assigned to another company, Advantage Towing. Without notifying me, Advantage canceled my towing request, then canceled a second request sent through AAA as well. Their reasoning? The vehicle cannot be towed without "specialty equipment", when all we needed was a flatbed due to the vehicle being quite low to the ground. So - after over four hours of being stranded while getting the runaround from both Advantage Towing and AAA, AAA finally reassigns my tow to Loyal Towing shortly after 8 PM. Within minutes, I received a call from Loyal Towing's dispatcher, who was very nice and friendly, and a call from Andy as well to confirm the location. In less than 30 minutes, Andy was on site (with a flatbed!), had the vehicle securely loaded up and ready to go. He brought it up to the shop, unloaded it with care, and sent us on our way. Whole process took an hour! Without Loyal Towing, I'm pretty sure we'd still be sitting down there waiting for a tow that wasn't coming. And absolutely huge shoutout to Andy for being so pleasant to deal with in the midst of the fiasco caused by AAA and Advantage towing. If you need a tow in the San Diego area, these guys are who to go to.
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December 2023 by Carlos C.
Out of sheer luck, I ended up needing not one but two different tows. I got a quick and very competitive quote to my initial request and for the second one, I was also given a very competitive price. Very professional and the whole thing ended up being really hassle-free. Definately recommend if you need your vehicle towed.
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December 2023 by Darcy
Loyalty towing quoted me $79 to tow my new VW to a shop less than 2 miles away. I booked the appoint for Noon.Driver arrives, tells me I don't know anything about towing. I bite.**"You're just a little girl"**, he replies, then tells me,"a quote is just an estimate, it doesn't really mean anything".Shakes his head about the flat on my car and says, I shoulda told them upfront. Now, its going to cost $400. Cash only! Of course.He tells me,**"I'm silly & I can take my business elsewhere."**I planned this out to get my car back by 5 and this guy already showed up an hour late playing stereotypical cons and calling me,** "a silly little girl".**I don't have time to be this guys mamma. I just want him to be away from my life asap.**Says he's got to go with me to ATM. **Company policy. Creepy.@30mph and 1 right hand turn he lose me & just drives on down the road.At the shop, he starts muttering something about**"muffler bearings"**on my model is difficult.New total, $650Offers to handle the service manager for me.No thanks.He asks for my** "digits" **He might call me sometime.$400, all I got. Offer credit card.He starts whining about**Karen's **How he got a mechanic's lien & is keeping my car,**"till I can get my daddy to pay my bills."**Meanwhile my service manager is trying to get my attention.Driver states loudly as I walk away,**"I'm just trying to get something for nothing cause I think I'm hot."**Service manager points out a**severely crushed rear trunk and bumper area.**He explains a tech heard and felt the crashHe looked outside & saw the driver had a knot of cable on the flatbed and trying to pull my car away from the wall. Says he saw broken tail light pieces on the ground.The driver waved and aggressively ask the tech,**" Can I help you with something, Chief? **Driver denied hitting the wall.Video of his truck leaving my office shows my car without damage.His boss, a female who wouldn't I.D herself or the driver denied everything and states the driver has before and after pictures.Of what?No worries, the city attorney is on the case and anyone who believes that Loyalty Towing treated them unfairly should contact them as soon as possible and they will take care of things from there.Brand New VW, damaged, forever, REPLACEABLEGetting stuck with this company and these employees in the middle of the Night...SCARY
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December 2023 by Teri M.
Finally a AAA towing company that doesn't treat members like trash and expendable waste. Fast and d precise. Kind and customer service oriented. Loyal towing is a small operation but I would choose them over the larger organizations that are just awful here in San Diego. If you need to trust that you will get the help you need, ask AAA roadside assistance to send LOYAL TOWING out. They'll actually show up and do it with a smile. Thank you LOYAL.
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November 2023 by Eric M.
Lost my keys in Mexico called them while I was crossing the border and waited only 15 minutes for them to show up and hooked my car fast got me home safe thanks to jarwin would recommend them and another company told me 1 hour and 15 minutes
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November 2023 by Stephanie G.
Service via AAA on 11/19/23 - in the rain no less! :D Ulysses (driver) was amazing! Kind, friendly, knowledgeable, quick and CAREFUL service! He took amazing care of my motorcycle not only with loading it up, but was EXTREMELY careful driving during transport to my home (over an hour away). I'm SO GLAD that AAA contracts with this company! If ever I'm in San Diego and need tow service for my MC (or even my car), I'm definitely requesting this company! Thanks again Ulysses for making a gloomy day not so bad after all!
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November 2023 by Anton L.
Thursday 2nd of October 2023 Whoever the guy is at the front is a completely waste of time and energy... I had my car towed from my apartment and I have no problem with that. The way this so called man decided to handle business was completely disrespectful. His mannerism, demeanor, and all out attitude was just awful and frankly pathetic. Do better Loyal Towing. No idea how anyone puts up with this !!!
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October 2023 by Brian C.
Great services call 3A was broken down In IB the Toyota Carolla the drive was friendly and fast did a great job in taking it to Ted's garage in Chula Vista great drive sorry for got his name but if he your employee what a great employee thanks again for getting out of a jam
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October 2023 by Rose Durrani
I would recommend this towing service to everyone in the area. I had a smooth experience with the gentleman named "Jesse". He was very patient with pick up and drop off circumstances. He and everyone else at Loyal Towing is very hardworking and customer oriented. Great prices, prompt service. The customer service on the phone was very professional and straight to the point as well. We didn't wait even a few minutes for the tow truck to arrive. Once the truck arrived it took around 45 minutes or more to get the car on the flatbed due to the damages from the collision. Every wheel pointed in a different direction so that made it very challenging to get the car on the flatbed but Jesse was very knowledgeable on techniques to get the car on without further damaging the vehicle. I had a very smooth experience with Jesse and this company. I am very happy I chose Loyal Towing. Good people great business reliable and fast service. Thank you Jesse!
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September 2023 by Carolynne G.
My son had an accident on the freeway and I was stressing trying to find a tow service quickly to get him off the freeway. Came across Loyal Towing and gave them a call. While I was stressing I didn't let the phone ring long enough and hung up. He called right back....Thank goodness!! Reasonable price and quick, courteous service!! Deserves all 5 s!! Thank you so much!!
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September 2023 by Ms. D R.
I called into AAA towing. They assigned it to someone else, that did not go very well. So then they assigned it to loyal towing. The young man made a phone call to confirm the address. Once that was confirmed, he also gave me an ETA of how long it would take for him to arrive. I was appreciative that he called to confirm and let me know how long it would be before he arrived here. He confirmed all of the logistics. Once he was here, reviewed my ID and AAA card. Took pictures of the vehicle to ensure nothing was wrong with it on the outside. Unfortunately I did not get his name, I wish I would have. But his customer, service and professionalism was extremely positive. Being that the earlier experience I had had with another towing company today was horrible. Once he arrived to the shop, where my vehicle was going to be fixed, he gave me a call to let me know that he was dropping it off. He confirmed the drop off location and person. His excellent customer service is something that I definitely am great full for. I'd recommend this company.
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September 2023 by Irena B.
My car broke down off the 15 on an exit in the middle of evening traffic. Adrian arrived in a shorter time then estimated and towed my car to the mechanic. I appreciate his professionalism and courtesy. Hopefully, I won't need to use a towing service again, but if you do I recommend them. Thank you!