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April 2024 by Phia Osurac
The store was so clean and organized. Shout out to John, he was so kind and welcoming and helped answer all my questions! He was the smartest and kindest lush employee I've ever met and the fit was top tier. Give him a raise!! Thank you!
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March 2024 by Jennifer Martinez
This is my favorite Lush location. It's a big store, lots of space. But the best is the workers, they are always so friendly, very helpful and always have a smile on their face.
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February 2024 by Amy Byrd
The manager Kit and her team are friendly, knowledgeable and smiling at today which made for a fun experience reconnecting with all things LUSH ?
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January 2024 by Weronika Daro
I think we can all agree Lush is a great brand with great products. This review however is not about the products but about the people. I have shopped at Lush for years on both the west and east coast. The thing that makes this location stand out amongst all the rest is the staff. The staff is what keeps me coming back to this location. They are all super helpful and incredibly kind. The customer service here stands out which is a bonus on top of their amazing line of products.
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January 2024 by Leah Humble
Upon walking into this store we were greeted with smiles welcoming Us in the most wonderful smells! Each and every employee made a point to explain the products help us customize the best experience and the sense that are ideal for our preference. I even got a hand in our massage and she had the most amazing pressure five star review all the way this is an amazing location with amazing staff and amazing products I would definitely recommend anybody to stop by and spend some time checking it out :-) we will absolutely be back!!!
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January 2024 by Sheri-Ann Adams
Been shopping here for years. It smells amazing for one. And the staff is always so friendly and helpful. If you have a sensitive/dry scalp, the "soak and float" shampoo bar is the best!
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November 2023 by Dana Klein
My 12 year old daughter and I are “Lushies.” My husband loves the solid shampoo and conditioner bars, as do I. In addition, Nick at the Fashion Valley store is beyond kind, knowledgeable, and helpful. I told him how much I’m in love with the “Celestial” facial lotion and how I wished it came in a larger size…next thing I know he’s guiding me over to “Sympathy For The Skin,” hand and body lotion. I’m doubly in love now
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November 2023 by Melissa Ávila
I definitely love love love lush hair products. The staff is always very helpful and they take the time to listen to you and recommend a product based on your needs. The prices may be a bit high but they're worth it!!
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November 2023 by Breanna W.
I ABSOLUTELY LOVE love love lush. I have for over a decade. Their products are so amazing and I love the scents and ingredients, however, I wanted to leave a review on the women who work here. I adore them SO much. They are always super friendly and kind, and always let me know what new products they get in. I cannot even express what a joy it always is when I pop in here. I had just gotten a massage and came in to treat myself with some bath bombs and a few shower gels, and I mentioned to the associate if I could have a few samples because I was "in a mood" she was super sweet about it and so was another female that literally went to the back to get me some of the new samples they received. I had been wanting to try the eye patches however they had been sold out when I came in and I was super appreciative. I wish I remembered their names as I feel they deserve recognition, however everyone that works there has always been SO amazing I couldn't leave anyone out lol, I wish they could receive a bonus or care package to from the company as a thank you to always keep loyal customers happy and coming back to this location! Thank you all SO much! I appreciate each and every one of you. Love the company, love the mission, love the employees.
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November 2023 by Deondra Smith
I visited the store this week and had my love for lush restored. It was really all thanks to the employees at the store, especially John. He saw to helping me get everything I needed for my friend's birthday gift.Thank you!
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October 2023 by Laura Autio
My visit to Lush was amazing today (and it always is). Nick really took care of me by helping me select some wonderful products, and his suggestions were fantastic! He was very knowledgeable and friendly. Nick also gave me some free samples. I can’t wait to use my new products!!
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October 2023 by Riley
This lush store location is my very favorite! The employees are so sweet and personal with sales. They teach you a lot during your shopping experience and Kat even was sweet enough to gift me a product that I was hesitant on purchasing. Such amazing customer service! Thank you Lush ?
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October 2023 by Noopur G.
I did a bath-bomb making class with Lush for a bachelorette party and it was absolutely fantastic. The Lush staff was so kind, and brought so much joy and excitement to our weekend. They explained everything so well and every single girl (especially the bride) was amazed with how the event went. We appreciated all the samples, explanations, the hand massage, and of course the beautiful bath bomb. Thank you so much!
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September 2023 by Rhea Z.
John was such a pleasure. He made me feel so comfortable and was so kind. I hate when I walk into the store and I'm shouted at "hi welcome in!!"" He just came up to me and asked how he could help.
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August 2023 by Lauren J. Mapp
I have loved Lush products and the Fashion Valley location for a long time and have always had a much better experience with the staff here than at other locations around the world. But during a recent visit, I received great guidance from staff member Nick, who helped me find some products for hyperpigmentation. I went with his suggestions of the Orange Scrub and Lime Bounty Butter, both of which have helped make an improvement in the first week of using them. Very pleased that the staff here is so knowledgeable and that they use the products for themselves. I will definitely be back.