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March 2024 by Gracie S
Lisa is an excellent massage therapist. I quit massage envy in 2021 because my massage therapist and esthetician left due to Covid. I only came back because of my discovery of Lisa. She gives the best deep massage. She know where my pain points are without even me telling her. I have searched high and low, near and far for massage therapists. I know therapists who KNOW what they’re doing and also those who pretend to “know” what they’re doing. Lisa is the real thing. My back, neck and shoulders are better because of her. The 5 stars is solely based on Lisa.
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March 2024 by ag pri
Was a customer since 2015. The worse customer service. I was never given a cancellation form at my last visit. I had requested to cancel because the location was not convenient and honestly the two experiences I had after transferring were sub par. Very choppy massages unfortunately. Overpriced monthly membership for the services. The manager was adamant that I was being untruthful about completing a form and that I did not speak to anyone. I was being charged for 6 months without a single receipt. The manager tried to blame it on the previous location which had been closed when in fact I was being charged more by them. Poor business practice. Would not recommend this location. Beware.
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January 2024 by Michele Wilson-Manos
Review for Rancho Penasquitos location. First class service all the way around. Front desk is welcoming and helps me get my next appointment squared away on the way out. Lisa is an amazing masseuse and really works the right parts of my body every visit. Sasha is my go to for facials. Great location
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November 2023 by Jasmine
Lisa has been, BY FAR, the BEST massage therapist I have had in all my years of trying out different people. Lisa listens to what is hurting, and knows the logic behind all of the techniques and anatomy. Booked out with her 6 months currently! And will keep going back! Go see Lisa ASAP!
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July 2023 by saif cena
I love it
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March 2023 by Lynn W
This is the best massage envy location I have ever been too. I have been a member for many years. They have plenty of skilled staff and the owner of this location seems to be one of the few that truly cares about their customers getting what they are in need of. Therapists are knowledgeable and hard working. Facials are tailored to your skins needs and you have a better chance at being seen here than other locations because they have the staff! Kudos to the franchise owner as she is doing a far better job than other ME owners!!!
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January 2023 by Graylee Moore
Do NOT go to this location. The service is absolutely disappointing. Michelle, the manager, was very rude.
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December 2022 by Darnella smith
Loved it wasn't long enough will come back
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November 2022 by Lisa A.
I had a wonderful facial from Sasha. She did such a great job and listened carefully to my needs and customized my facial perfectly. Even let me sample the new red light therapy which was awesome. I will definitely be back! This location does a great job in every way.
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October 2022 by Stephanie P.
The employees were extremely friendly from start to finish, very helpful and accommodating. I really enjoyed the aesthetician, however, I paid for a 60 minute facial and when I was dressed and walked out of the room, there was still 18 minutes left from when I was taken back. I didn't feel I got what I paid for, sadly, because I would absolutely have given 5 stars if I had the full time.
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October 2022 by Jacob Cruz
Very relaxing ambience and Amoree at the front desk was able to clearly and concisely answer all the questions I had about their various goods and services.
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October 2022 by Kaitlyn K.
I've been going to massage envy for many years, normally the Poway location. I first tried this location months ago. I am greeted by my massage therapist and taken back into the room. I change and lay down and she has now been massaging me 10 minutes as someone else knocks on the door and comes in and tells her and I that I'm in the wrong room? What?!! I've already been undressed and laying down, you took me to this room. They made me get up get dressed and go wait in the lobby again until the other therapist came. At this point it was over 20 mins into my appointment. And was so uncomfortable. I was skeptical to go back but booked another appointment. Woke up with a text saying my friend who I was with the day before has Covid and I woke up not feeling well. I called in and let them know and the front desk person told me they were going to charge me ?! I said okay I'll just go in that's fine and then she told me they would refuse me service?! Pretty sure it's illegal to refuse someone service but still charge them. Anyway she was no help at all. It was ridiculous. I understand not accepting same day cancellations but at this point I should've just went in there sick and said oh well.... This location is lacking in customer service 100%. Being in the industry I can't even believe how rude she was on the phone and unaccommodating. I agree with others and will never come back to this location after both of those instances. Do better.
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September 2022 by Kristi M.
I had a 60 minute massage at Massage Envy in Rancho Penasquitos today. From the time I walked in the door, I was welcomed with amazing receptionists. I was running a little late and they were so accommodating to make sure I got in right away. The massage was amazing. Jacky made sure that she knew what I wanted and truly delivered. My body felt just as good as it did when leaving a resort spa. I was completely relaxed and impressed with quality service. My only complaint is that the 60 minutes wasn't enough. Next time I'll be booking the 90 minute.
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September 2022 by Danielle B.
I've never dealt with such an unprofessional staff at any massage envy. No one answered the phone for almost 20 minutes. After cancelling my massage same day due to being exposed to Covid I was informed I'd still be charged. Charged for doing the right thing and trying to not potentially expose their staff. The receptionist had an extremely poor attitude and was not accommodating at all. Will never visit this location ever again due to poor service and hospitality.
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September 2022 by Taranisha T.
I love the services provided by this specific branch the employees here are very friendly. I was greeted the moment I walked in by Santali.
