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March 2024 by francesca ian
Been trying to get ahold of them to cancel my membership for a week. Call nearly every day with no answer, and left 2 voicemails. No call back.
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March 2024 by Tammy Wieland
I had a one hour massage and facial scheduled. My facial started late because the employees spilled something in the facial room. Instead of one hour facial, which was a Hydro facial which took two credits. I got 35 minutes. in addition. my massage did not start on time as well. They did not give me the full-time in the massage either. When I talk to the front desk who was a co-manager and ask her what they could do for me she said nothing. I’ve been a loyal customer for probably 20 years, and I am disgusted that this is how they treat their loyal customers.
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March 2024 by Anita Davis
I probably will never go back to this facility again bc I was only visiting San Diego.
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February 2024 by Bianca R
The worst experience. Had to update my rating. They Canceled almost every single appointment (on day of my appointments as I’m driving to them) In return charging me each month while I get zero services because of the cancellations. Horrible. Had to go to another branch.
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February 2024 by Kick it with Cam
My esthetician was incredible she was calm, poise and bubbly. She knew tons of information about skin which I never knew! The masseuse was knowledgeable and had excellent pressure, however spoke a ton during the session, lacked time management to begin the massage, she rushed me out after the massage to get her next client. I had some credits transferred to me as a gift and when I booked to this location, mind you, I chose Mission Valley over La Jolla because the parking is terrible and you are more likely to get a parking ticket. I was not informed I would have to pay a large fee for the facial I chose even though I had two credits. I paid it and let them know I was not happy. They also canceled twice and had to reschedule. The esthetician asked if I had filled out the paperwork before I went into my appointment. While I was on time and sat for 30 minutes they did not ask me to fill out anything before or after. Overall, this was my least favorite experience at this Massage Envy. I enjoy the services there and hope to see improvement so when I come back I can have a better time.
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January 2024 by adriana dominguez
I've been a client for years. Even when I don't use services. I called the hazard center location (because that's where I have my contract) to put a freeze on my account. The employee did not document who assisted me over the phone a d did not update my account. And failed to send me required documents to put that freeze into effect which resulted again in an unexpected charge. When I call all I'm told is ill send it now for further payment deferment but pretty much I'm screwed from the previous transaction because they have no account on who helped me or record. And thereses nothing that can be done. Not cool. Anyone who opens any account information should be logging in for accouability purposes. Cause now I'm the one screwed. And I was very much given like an " oh well" answ3r
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May 2023 by Josh Wiston
In the off chance that they answer their phone, which is rare, you’ll be given the opportunity to make an appt. And then after said appt, they’ll spring on you that they charge an extra $10 to use the session you’ve already purchased lol. This location is quite possibly the worst in the area, and should be avoided at all costs.
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May 2023 by Kay Abdi
Charged me $75 because of canceled appointment, cancellation fee not disclosed or not anywhere on their property. But expect u to pay. Should’ve looked at the ratings before entering. Hope u did
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May 2023 by James J
They do not honor massage credits from other locations without trying to squeeze you for more money citing a "$10 market adjustment". I have never experienced this at another location.
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May 2023 by Josh Goldberg
I’ve tried to cancel my membership two separate times. They say that I must fill out a cancellation form that they will email me, but they never send it out. It shouldn’t be this difficult. Very sleazy business practices.
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May 2023 by Home Instead Senior Care
I have been to several massage ends and this one was one of the best! Very professional and friendly staff. My massage was just as good a s a 200 spa massage. Highly recommend this location!
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April 2023 by David Jones
Worst customer service! Canceled appointment was given attitude and card was charged! Very rude and unprofessional place! Don’t go to this location
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April 2023 by C Behrends
I used to manage for massage envy and even went to school to be an MT. I’ve been a member several times over the years. I went into this location intending to become a member again, but was never even asked if I’d like to sign up. The massage was sub par at best and to be honest, the value is no longer there! For ME’s prices you can get a much better massage at a local spa. It’s too bad that it has gone downhill because I really used to believe in what it was all about.
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December 2022 by Tommy D
Don’t answer their phones, like ever. And if you’re leaving a message on their generic “general voicemail” box… yea, good luck trying to make an appt
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October 2022 by Kaitlin Cruse
Massage envy as a company is horrible. I've met nice people at this location but there's a frequent rotation of managers, they're phone lines were down for a while and I was out of town soni had trouble contacting someone (I tried calling other local locations and they said they couldnt help), no one responded to emails when I tried to cancel so I eventually had to go into the location when I returned and was apparently given the wrong information by the then-manager and then AGAIN when I called yesterday. I've gotten different information from every single person I've talked to and now I've lost all of my credits before I got to transfer them because everyone has a different story. The lack of communication to customers is a primary reason why I wanted to cancel and this has confirmed my decision. I will never go to or recommend any ME.
