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June 2023 by Anna Morales
Benjamin!!!. Is the man good costumer service!!!..He was so polite and helpful.. with everything we needed...on E street Metro by Denny's and E Street Close to 3rd...
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March 2023 by Sara Estrada
I came into MetroPCS to add a line and Giovanny the MetroPCS employee informed me that my ACP discount was removed. Giovanni was the MetroPCS employee that helped me get my ACP discount back on my account. I didn't know that it was removed. I also got a free Samsung tablet for adding a line. Giovanny's customer service is AWESOME. He didn't have to let me know that the ACP discount was removed & he didn't have to help me get it back on my account. Giovanny needs to be EMPLOYEE OF THE MONTH FOR HIS AWESOME CUSTOMER SERVICE. THANKS GIOVANNY!!! ?
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August 2021 by Alana Granillo
Horrible costumer service . i called wanting to ask a question regarding my plan & mid explaining my situation i get hung up on ... If she doesn't understand english i would have been more than happy to explain myself in Spanish .. I try calling back and now my calls are getting ignored . SO IRRITATING
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November 2019 by Derel Meadows
Other Metro could not help my wife with her phone but this Metro helped her . Thank You for having good customer service ...
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October 2019 by Christian D.
I have had several bad experiences with Metro since I have had them as my carrier. Every time I wanted to "upgrade" my plan I have nothing but problems. More specifically, I have been straight lied to about my plan, cost and service. On more than one occasion. So much so that I dread dealing with them altogether. I am extremely disappointed with the blatant dishonesty. I recently had to get a new phone and was told my plan would stay the same. However, they changed my number and I cannot go back to my old number unless I pay $60.00 more, My rating is for the store, not the service. I went in specifically for a new iPhone. Genesis tried to push a new number on me that would allegedly drop my bill by a significant amount while giving me a car hotspot and Bluetooth speaker, while giving no specifics on details. I declined the sketchy offer and specified i only wanted the iPhone, no items, no Bluetooth and no insurance, just the iPhone!!! She then deceitfully offered me to buy a used iPhone from her outside the store away from the cameras! This store is near the border establishment and obviously prey. I urge all to not give this store business. They are deceitful and shady. Go to best buy. If you have been taken advantage of report them to the better business bureau so we can get these crooks black listed. I just wanted the iPhone not the bluetooth speaker. Stay away unless you want to be manipulated into a new number.
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March 2019 by Angel Romero
Very good customer service. Margarita was very polite and thorough explaining the whole process recommend comming to see her
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March 2019 by Paula Serrano
Came in today for new phones and was very impressed by margaritas attitude to go above and beyond to get me a new phone. Definitely coming back here for upgrades.
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March 2019 by John Monahan
Genesis was just wonderful and very helpful, answered all my questions and helped me figure out my new phone
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March 2019 by Beto Amador
I always do my business at this location because they're courtesy, professional and knowledge is incomparable and the great location
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March 2019 by Javier Miramontes
Excellent quality and services! Thanks Genesis for hooking me up
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February 2019 by Jesse Gonzalez
Very very happy with my new phone and super helped by Genesis and Margarita
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February 2019 by Vallery Gomez
Genesis really hooked me up upgrading my phone and getting my case and glass! Shes sweet!
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February 2019 by Mayra Montano
Super nice she answer all my questions good attitude thanks vivian
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February 2019 by Jazmin Ruiz
Mary was very helpful at getting me a phone for my girlfriend at a good price today I look forward to shopping here again
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January 2019 by Calvin Carter
Genesis was very very helpful. Loved her customer service and she helped me transfer all my pictures and contacts!! Very happy!
