-
November 2023 by Jamie C.
OMG, there is a younglady name Elsa that works for National car Rental San Diego that is the most Amazing person I've ever met. Her personality is awesome and her Character is awesomer. Thank you Elsa for being the good person you are and thanks for your assistance in my situation. National car Rental Rocks across the nation.
-
November 2023 by DC Lloyd
I rent via National only because my company (GDIT) uses them exclusively, otherwise I wouldn't "rent" a vehicle from them if they were free. I personally find them expensive and despite renting a vehicle for business that had a serious safety issue recently (heavy rear differential wobble), I could not contact them directly -they simply don't answer their phones. When returning the car after and explaining my concern to ensure the next person didn't experience the same issue b/c of safety concerns, I was contacted by a Manager who was apologetic and offered 3 days rental free as compensation, however I never received it -even 6 weeks later. I returned a few weeks later for another job and mentioned the same and was again contacted by a different Manager and again promised the same 3 day rental for my inconvenience and once again never given the compensation - ALL GOOD. National is a company that is not concerned about its Customers. I would NOT rent personally from them and have over 65 rental days combined with National and Enterprise this calendar year alone, both personal and business.
-
November 2023 by Damon T
National Car Rental is absolutely the go-to place to rent a vehicle. The process is simple online or with their app. And the employees are simply amazing. I will always try National first when it comes to car rentals.
-
November 2023 by Natasha Sanders
National was super easy to work with. I especially appreciate Freddie at the San Diego Airport rental location, he answered my questions and was so friendly and professional! I will definitely use them again.
-
November 2023 by Christopher Jackson
National makes the experience smooth and painless. The cars are in good condition and clean. Access to a vehicle is fast and checking out of the lot is easy. The return is also painless. Get out of the car get your stuff and a kind person guides you to your next stop. What more could you ask?Alex was the person who met me in San Diego this week. His friendliness and competence made my journey a little easier.
-
November 2023 by Avon Atallah
My experience with Emerald and National Car Rental at San Diego Airport was excellent.The Customer Service experience exceeded my expectations in every way and every step of the rental process was top notch. I highly recommend Emerald and National Car Rental. The vehicle I chose was a Chrysler Pacifica and I loved every minute of driving this vehicle. Thank you for the excellent customer service and the care you take to make sure the customer service exceeds your expectations. The cleanliness of each vehicle in the selection row was excellent and like new. I will certainly choose you in the future. Take care and thank you!
-
November 2023 by Staci S.
I was hoping to get an email to leave a compliment. Manuel is truly a great asset to your team. I returned a car and was running a little late. He helped me get all the way to the shuttle quickly! Definitely top customer service!!!!
-
October 2023 by Hawk (Trident-Three-Five)
The consistency of high quality customer service for years now is incredible. National does not skip a beat. It doesn’t matter who the agent is, their service is tier 1.Brenda, Tim, Felix, and Arturo helped me this time around and they were super friendly, very knowledgeable, and happy to help and accommodate my wants.I’d like to extend my personal thanks to them, the San Diego team, and their management for training them the National way. Thank you.Please feel free to contact me for further details.Regards,Chris Ortiz
-
October 2023 by Betty Ho
We have consistently had excellent service and when we returned the car in San Diego in Sept 2023 , Norm was quick , efficient and made returning the car so easy. We had issues with other car rental places in the past and will never consider anyone else besides National now. Going the Emerald Aisle is the way to go .
-
October 2023 by Greg Wendorff
I travel much less in retirement but I used National this week again. The Emerald Club service is far beyond any other rental service. Reservations are extremely easy. Pick up and drop off are so efficient. No waiting in line. Car options are always great and the cars are clean and in great shape. Extremely friendly service too. There isn't a rental service that comes close to National. I'll never use anyone else.
-
October 2023 by J E.
I use National for work a lot, so I typically choose it for personal rentals as well. Recently had the need to rent from the San Diego Airport location for a week. The car selection in the Executive Emerald Isle wasn't too impressive... I except and would prefer nice amenities, like leather, a Ford Explorer, etc.... but was stuck choosing a Nissan Rogue with cloth seats and a very difficult shifter. Checking out was ok, but not what I've come to expect, the guy checking me out seemed lazy and not very interested. He definitely didn't go through all the great service extras that other staff and other location do, such as providing me with a way to contact them with issues or concerns.Overall... Meh
-
September 2023 by Victoria Banks
The car satisfied our needs. There were no concerns with it. When returning the car, we requested to change the credit card to my husband’s card. The gentleman stated that he could not accept a card in a different name. The gentleman did not seem to care about our needs and did not show empathy for us. I am unsure if National Car Rental will be our choice next time we rent a vehicle.
-
September 2023 by Stanita Jackson
Chauncey was very kind and helpful to get us a rental for one week at a great price after we had a bad experience at another car rental. He was honest and allowed us to choose whatever car we wanted which was great. Truly a person of integrity and service to customers. Upon return Andrew was very helpful with us returning the car and helping us with our luggage. Their kindness was truly appreciated and we will do business with this company again on our next visit. Thank you both.
-
September 2023 by Enrico Scicchitano
Great Car Rental experience. I have a long term rental agreement, and after 6 Month I'm really happy to share my experiences. People there at the National Car Rental Point are friendly, well knowledgeable and professional. If there are any issues, they are fixing it. I can only recommend National Car Rental. The Car Park they have there is awesome, you can choice based on your booked size, from 100ts of different cars. Easy process, arrive, choice your car and drive away. No time consuming.
-
September 2023 by Chris Rink
National Car has a top notch staff. They are extremely professional and accommodating. Their selection of vehicles is extensive and they are always clean and low mileage. I joined the Emerald Club (free membership) for the perks. Whether you join or not, I highly recommend you always rent a vehicle grade that allows you to choose any vehicle from the Emerald Isle. You also bypass going to the counter.