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December 2023 by Brad Chapman
I've been with them for 20 years best bank
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September 2023 by Dr. Reid Jilek
To. Whom It May Concern,My Wife & I have been married 49+ years. Over that time period, we financed several houses, boats, and automobiles, through banks, credit unions, and dealerships, in several states from New York to California.We just finalized an auto loan, for our Mercedes, through North Island Credit Union. It was one of our easiest and quickest loan experiences.We would like to recommend, and give credit to Paulina Nunez-Rosas & Carrie Hernandez, who were extremely professional in every manner, such as: helpfulness, courteous, and accommodating, which culminated in an expedient stress-free experience, which exceeded our expectations. They are both consummate professionals, and a credit to North Island Credit Union.Appreciative & Grateful ClientsDr.Reid & Simi Jilek
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June 2022 by M B.
Bad financial institution. Their online banking is like a fractured bone, it hurts when using it. Customer service is ok, but very few people go out of their way to truly help you. For instance when someone calls (due to Covid) EVERY month to make multiple payment with a $10 fee per time and/ or payment and no one takes the time to say "you could do this for free on line" or just asking if someone is aware of the option. Instead customer service is a gatekeeper to the ones that never call you back, but yet are the ones that make all the decisions. The majority of the problems started when California credit Union took over. You're better off not doing business with them.
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March 2022 by Anthony McColgan
Excellent customer service and troubleshooting. Had a problem with my ATM card and Irma helped me fix the problem in a quick few minutes.
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March 2022 by Jose L.
I've been going to this branch for many years. From the moment I open the door to the time I walkout, the most friendly, courteous and helpful team of professionals! Special thanks to Irma for great and friendly service every time. I look forward to visiting my favorite North Island Credit Union branch. You have a great team, Sean! Wilma, Chantal and Manuel I look forward to working with you in the future. I hope I spelled all your names right, I surely didn't want to miss anyone. Till my next visit, take care and God's blessings! Jose Lopez
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November 2021 by Irene chval
I have been with North Island Credit Union...Now California Credit for 18 yrs. I love it. No more Big Banking for me. Very happy with being with this credit. And the employees couldn't be more kind. Irene Chval
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October 2021 by P G.
The most caring and courteous team you will ever encounter. Jaime, Manuel and all the employees at this site are top notch. You walk in and they know who you are. They were with me every step of the way through a cyber attack and held my hand through the mess. I always feel like a rock star when I walk through the door because i am not just a number, but treated as an important customer. This is a great place to do your banking.
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September 2021 by Steven B.
I've been a long time customer at north island. The customer service is Amazing!! I've dealt with manny c. On many occasions and he's always been professional. The lady's up front always make you feel welcomed with there greetings and wonderful smiles. You never feel rushed here. The boss lady in the back always comes out of her office to say hello. Just a wonderful bank.
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September 2021 by Frank R.
This used to be a great credit union but now they do everything to avoid helping you. Not only will you be on hold forever, you'll be forced to sit through a constant barrage of ads for their services. The chat link doesn't work and their "support" email takes days. The loans are not competitive, not fast and well behind the competition. Since the merger with CCU it's just another big corporation sucking up your money and giving nothing in return. After 40 years I'm leaving for better service.
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August 2021 by situation “erod” Rod
just called the bank for information on opening an account after long prompts and blah blah blah. when you press for customer service its said waiting time 51 min 26 seconds. will keep looking for another bank.already have an account with Mission Federal Credit Union. they are great just like to have four accounts chase been great. closed account with sdcu due to having so many internet problems signing on that was in branch 3 time I choose to close that account. good luck you all. best wishes and stay safe. ( still hoping to open one more account)
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June 2021 by Crystle O.
I absolutely love coming to this location. I always feel welcomed and greeted by staff. They are all so friendly and helpful. They are definitely my bank family. I never had any issues with them and definitely love supporting a local bank. Give them a try they will not disappoint.
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May 2021 by Ashley B.
I applied to switch banks today after being at this bank for over 10 years. For various reasons I've had to replace my debit card three times over the last few years and every single time it was handled poorly (including today). I requested a new card because my chip wasn't working on April 13th. I was told it would arrive in 5-7 business days. By May 2nd, I still hadn't received the card when I moved and updated my address. I cancelled that card for security purposes because of moving, and re-requested a card on May 11th to be sent to my new address I updated online and was told it would arrive in 2 to 3 business days. It still hadn't arrived by today (6 business days later). I called and was told that the card was never ordered, and was told it would take another 5 to 7 business days to get my card. I asked if it could be rushed because I have been without a working card for over a week. I was told this card would arrive in 2 to 3 days, so we will see. Disappointed I need to move to a different bank after over a decade at this one, but this situation being the third time this has happened in a few years is the final straw. If you're considering using this bank - don't.
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January 2021 by Fritz Q.
A truly remarkable group at this branch -- Jaime, Irma, Wilma, Carlos et al. provide the sort of customer service and trust a large bank can never match. Their personal touch makes a visit pleasurable!
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January 2021 by cris v.
Jaime, Dino(old mngr) and the rest of the staff are amazing. Owning a small business is difficult these days and they have held my hand through this crisis. Always working to help and going out of there way to do so. I have never experienced customer service like this. I have also financed cars through them and rates are great!
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November 2020 by Robin Fox
I been with North Island Credit Union for over 3 years already and I'm going to say, THEY'RE THE BEST!!!! Great customer service!!!! Highly recommended!!