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October 2023 by Amberosia M.
I recently had the unfortunate experience of using One Stop Moving and Storage for my relocation, and it was nothing short of a nightmare. From start to finish, the entire process was a disaster, leaving me frustrated, stressed, and utterly disappointed.1. Unprofessional Staff:The movers arrived late, and to my shock, it was evident that some of them were under the influence of alcohol or drugs. Their slurred speech and unsteady movements immediately raised concerns about their ability to handle my move responsibly. It was both alarming and infuriating to witness individuals entrusted with my valuable possessions in such a state. Not surprisingly, their impaired judgment led to the careless handling of my items, resulting in significant damage. Several items were broken, shattered, or scratched beyond recognition, all due to the reckless behavior of these individuals. The experience left me questioning the integrity and professionalism of the entire company. Moving is stressful enough without having to worry about the people handling your belongings being drunk and high, adding an unacceptable level of risk to an already challenging process.2. Careless Handling of Items:I watched in horror as the movers mishandled my belongings. They were careless, tossing boxes around as if they had no regard for the fragile items inside. Several of my valuable items ended up damaged beyond repair due to their negligence.3. Hidden Fees and Deceptive Practices:To make matters worse, I was shocked to discover hidden fees that were never mentioned during the initial quote. It felt like a classic bait-and-switch situation, leaving me with a much larger bill than I had anticipated. Their lack of transparency and honesty is deeply concerning.4. Lack of Communication:Throughout the entire process, communication was practically nonexistent. My calls and emails went unanswered, leaving me in the dark about the status of my move. It was incredibly frustrating not knowing when my belongings would arrive at my new home.5. Damaged and Lost Items:Upon unpacking, I discovered that not only were some items damaged, but a few were also missing entirely. It's unfathomable that a professional moving company could be so careless and irresponsible with their customers' belongings.6. Customer Service Nightmare:When I attempted to address these issues with their customer service, I was met with indifference and a complete lack of empathy. It was clear that they had no intention of rectifying the situation or taking responsibility for their mistakes.In conclusion, my experience with One Stop Moving and Storage was a complete disaster. I strongly advise anyone considering their services to look elsewhere. The stress, frustration, and financial burden caused by this company are not worth the risk. Save yourself the trouble and choose a moving company that values professionalism, transparency, and customer satisfaction.
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August 2023 by Ricardo M.
A lot of hidden fees and they request a minimum of 4 hours for a move which they do not state ahead of time. I do not respect a business who does this. You need to state everything ahead of time, I ended up paying an extra hour which was not even needed... the movers themselves were nice, but bad practice by the business. Be transparent.
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August 2023 by Imran Y.
Literally the worst moving service I have used. Please refer to all the other 1 star reviews as they speak for themselves. I will summarize my experience below:-I was charged more than double what was my "estimate"-The truck was an older truck that could not be utilized properly and ended up costing us extra because the the movers had to manually load everything in vs using the ramp/lift gate. They had moved someone else out of the same building a month ago. So I assumed they knew exactly what kind of truck to bring. -Because of this issue above, they needed to bring a 3rd mover vs the original 2 that was planned. -They did not come with the proper tools necessary for the move. And the movers took 1.5-2 hours just to dissemble the bed. -It took them 5.5 hours just to load up and the truck for a 900 sq ft apartment. -During the drive, the movers took the alternate longer route to get to the destination. Which made me feel that they were doing everything intentionally to prolong the timer. -One of the movers was completely unprofessional and aggressive/irritated throughout the move. And kept mentioning receiving a gratuity 3 times throughout the move. With the last time saying - you better tip us well. -The move took 12 hours in total. Where the estimate was 6-8 hours. Max max 10 hours. -After making the payment in full (they forgot to deduct my initial 100 dollar fee). The owner texted me the next day saying they forgot to add in the disposal fee and asked for more money. I then received a voicemail from the mover saying the owner was taking that money from them and asking for help. I ended up calling the owner (incredibly frustrated) and sent another 100 dollars to end the case. In addition, we gave the movers gifts for their help, water, paid for their full meals, and gave them gatorades and chips. And 100 dollar tip for each mover. Proceed with caution. And again - look at all the recent low reviews.
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August 2023 by Michele W.
I had a very complicated move that required a lot of furniture break downs and creative extractions. I had contacted Two Men and a Truck and they had contracted the job out to OneStop. Criag, Jose, and Luna did an amazing job of navigating my 4 story townhouse, and worked their butts off for a day and a half to carefully move me from one house to another. They took extremely good care of my things, and went above and beyond to make sure everything was properly setup and placed in my new house. They were very friendly, respectful, and pleasant to work with as well. This was definitely my dream team!
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August 2023 by Sacha Moufarrege
I originally called Spry Movers to schedule a move and apparently they contracted it out to One Stop. While the man from One Stop who called me (Garrett) was very professional, that's about where it ended.On the scheduled move date, the movers never showed up and didn't even call. I had to call repeatedly to finally get answers. It turns out that some of the movers just never showed up to work that day. I was told they were looking for replacements for me, but never heard anything again after that, and the man who told me that wouldn't take my call or respond to my voicemail hours later to politely ask for an update.After calling back multiple times, I finally heard back from *another* moving company (which means my job was contracted out first from Spry to One Stop, and then from One Stop to Gorilla, with neither Spry nor One Stop informing me of this anywhere in the process: I didn't figure it out until I saw the billing statements), and that company was luckily able to help me... but by this point it was the end of the day.I came within 2 hours of being absolutely screwed. I wouldn't have been able to do my job the next day and there would have been serious financial consequences from me possibly losing my job *and* not being out of my old place on time.Avoid these guys at all costs unless you have the time and money to risk paying a deposit and nobody showing up on moving day. I don't know about you, but I'd say moves are already stressful enough without dealing with this kind of a nightmare!
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August 2023 by K T
JOB INCOMPLETE. Hired One Stop Moving to help our family move from San Diego to out of state. The quote we were given to fit all of our belongings was inaccurate forcing us to rent an additional U-haul on top of the $9000 we were already paying One Stop. On our way out of town, One Stop called to explain their moving truck was overweight and prohibited from crossing the CA state line. This resulted in them pulling 600lbs of belongings off the truck and to put on another truck they assured us would only be a few days behind….60 DAYS later and we still didn’t have the rest of our things regardless of repeated calls to owner, Elad Bukovza, and staff inquiring about a plan. One Stop made zero effort to transport the remainder of our belongings despite being paid the full amount for a job they didn’t complete. We were forced to rent yet another U Haul and drive 18 hours to San Diego and back to retrieve our things from their storage unit. One Stop was dishonest, avoidant, and fraudulent.One star given on principle that contracted movers who were friendly and handled items with care.
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August 2023 by Sacha M.
I originally called Spry Movers to schedule a move and apparently they contracted it out to One Stop. While the man from One Stop who called me (Garrett) was very professional, that's about where it ended.On the scheduled move date, the movers never showed up and didn't even call. I had to call repeatedly to finally get answers. It turns out that some of the movers just never showed up to work that day. I was told they were looking for replacements for me, but never heard anything again after that, and the man who told me that wouldn't take my call or respond to my voicemail hours later to politely ask for an update.After calling back multiple times, I finally heard back from *another* moving company (which means my job was contracted out first from Spry to One Stop, and then from One Stop to Gorilla, with neither Spry nor One Stop informing me of this anywhere in the process: I didn't figure it out until I saw the billing statements), and that company was luckily able to help me... but by this point it was the end of the day.I came within 2 hours of being absolutely screwed. I wouldn't have been able to do my job the next day and there would have been serious financial consequences from me possibly losing my job *and* not being out of my old place on time.Avoid these guys at all costs unless you have the time and money to risk paying a deposit and nobody showing up on moving day. I don't know about you, but I'd say moves are already stressful enough without dealing with this kind of a nightmare!
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August 2023 by Michelle T.
Strongly suggest you consider another option for out of state moves. They did not accurately figure the amount of items that would fit in the truck. They did not mention anything about weight limits until the day of the move - surprise!! We were over the limit - BUT wouldn't you weigh the truck BEFORE you drive hundreds of miles to the state line only to be turned away for over the limit. Is this your first time?? They off load 600lbs of our belongings and lied about ever delivering them. We had to rent 2 U-haul trailers to complete the move. The only thing they did right was the crew - very professional, friendly and handled our stuff with care. They provided great service unlike management who could care less about resolving the issue.
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July 2023 by General Jerry
The best business ever! Getting to our new house from Encinitas required a trip. They showed up on schedule, went through each room to make sure all the boxes were accounted for, and then loaded everything onto the truck. The entire process of loading the truck with all of the boxes and furnishings was fascinating to observe for my entire family. They did a great job, even though I had my doubts that everything would squeeze in. One Stop is convenient and I like it.
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July 2023 by Dewey Flowers
I had a great experience with One Stop Moving & Storage. The group was really organized and made sure to pack and deliver everything safely. They helped me with storage and made sure that my belongings were safely delivered. If you're looking for a reliable moving company, you don't need to search any further than this one.
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July 2023 by Simon Atherton
I can't thank One Stop Moving & Storage enough for how simple they made my relocation to Carlsbad. Everyone in the group was extremely kind and careful with my stuff. The movers took great care in transporting all of my possessions. I appreciate the superb assistance you've given me.
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June 2023 by Benjamin Thompson
I needed the assistance of professional movers when I recently relocated from a smaller apartment to a larger one. The experts at One Stop Moving can assist you.The movers showed up when they said they would and carefully packed all of my stuff. They helped me move into a new place and unpack all of my belongings. The service I received really beyond my expectations, and I would not hesitate to recommend it to others.
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June 2023 by Anita D.
Hired OS and they were fantastic. Communicated clearly and were responsive and accurate. If you're lucky enough to score Jose or Craig, they will be professional, polite, STRONG, careful, responsible and good natured. They moved everything with care and did not waste time. They were so easy to work with and I wish them all the best in life!
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May 2023 by Annette C.
Excellent service . Elad was so helpful and truly went out of his way to make my moving experience easy and stress free . I highly recommend them again and again .
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May 2023 by Legend Myles
My experience with One Stop Moving & Storage was superb. The group was extremely well-organized and took every precaution to ensure that all items were safely packed and delivered. They assisted me with storage and guaranteed the safe delivery of my belongings. If you need a trustworthy moving company, go no further than this one
