-
March 2024 by Kelly M.
The manager, May, was so helpful and patient. I came in to have someone help me look at something under the hood and she really took the time and kindly explained everything she was doing and the different functions of everything, as well as how I can do this on my own in the future and she offered me even more help with getting my car what I needed. I can't believe I'm as old as I am and no one ever explained these things to me. Thank you May! Always gonna go here over autozone, which is run by kids.
-
March 2024 by Jonas Polsky
Maelani was an incredible help, swapping out my dead battery in record time along with sharing useful info about how to preserve the battery's life. I couldn't be more delighted with her assistance today.
-
February 2024 by Donna Newbold
It seemed either the employee that was helping me find something was hard of hearing or simply wasn't listening, or? It looked like he was the only employee there at the time.
-
February 2024 by Brian L.
I've been coming here throughout the years and have never had a bad experience. On my last visit, my car battery died nearby and I came in to get help charging my battery jump starter pack. Fernando (hope that's right) helped me by charging my pack and was all-around friendly and helpful. When I returned 25 minutes later, the battery pack wasn't charged enough and I felt pretty hopeless. The store manager Maelani offered to walk me to my car and jump it for me using their battery pack. My car was a few minutes of walking away and I felt bad but she assured me that it wasn't any trouble. Maelani was very knowledgeable and friendly. She gave me tips on prolonging my car's battery life since I don't drive much. She jumped my car, tested and changed my battery. She made sure I didn't feel like a burden and her pride in her work shows. This is such an extraordinary level of customer service and I hope the team knows that it's appreciated. Customer service at most retail stores is dead and the shoppers are to blame. This store is a relic of olden times. Don't bother with the other auto parts store in Mira Mesa. Please just come here and know that they will actually take care of you.
-
January 2024 by Andrew Varvara
Jeff was awesome! Swapped a faulty lightbulb for me no problem.
-
January 2024 by Jennifer S.
My car was having some issues and we don't live close by we are visiting from out of town. Thankfully the staff helped us out with the right parts and great customer service.
-
December 2023 by Jason Sugiyama II
Coming to this location for anything is incredibly frustrating. Nobody there seems to be knowledgeable or helpful at all. To start off, I just want to say that I am a former employee of O'reilly's Auto Parts and am currently an ASE certified technician at a dealership for the last few years. So I do know how their retail works and how to service/repair vehicles because that's my job.About 1 week ago, I went in looking for a Ford adapter for my brake pressure bleeder for my personal car. I was pretty sure they would not have one but I figured why not ask anyways. I go in and I am greeted by a gentleman in glasses and told him what I am looking for. Instead of him looking for the item on the computer in front of him to see if they even had one, he decided to tell me "That's not how you bleed calipers" (Even though it is and also how you flush the whole system next to vacuum bleeding) and continued to argue with me.I did not go there to have my intelligence insulted nor did I go there asking for advice. I went there for a part. Plain and simple.Today, I went in looking for plastic interior clips to the same Ford as some of mine are missing. I checked the Doorman isle before asking an older gentleman with long, white hair. He seemed to not know how to search up specific items and also didn't seem interested busting out google or anything like that even though I pulled one from the car so he can see which one I'm talking about.If it was me behind that counter, I would have found it within 5 minutes or less. Whether or not O'reilly's carried it. A part number is not hard to find man and it's not like he had anything better to do. Nobody was in there.Honestly, I think if I ever go back, it'll be because I either need motor oil or something else I need in a pinch that I can verify in 2 seconds works for whatever car I'm doing something to. Because god help you if you need them to find something pretty specific. You're better off going to the Convoy location or the Midway hub store. Those guys are more mechanically and technologically inclined.
-
December 2023 by Jason S.
Coming to this location for anything is incredibly frustrating. Nobody there seems to be knowledgeable or helpful at all. To start off, I just want to say that I am a former employee of O'reilly's Auto Parts and am currently an ASE certified technician at a dealership for the last few years. So I do know how their retail works and how to service/repair vehicles because that's my job. About 1 week ago, I went in looking for a Ford adapter for my brake pressure bleeder for my personal car. I was pretty sure they would not have one but I figured why not ask anyways. I go in and I am greeted by a gentleman in glasses and told him what I am looking for. Instead of him looking for the item on the computer in front of him to see if they even had one, he decided to tell me "That's not how you bleed calipers" (Even though it is and also how you flush the whole system next to vacuum bleeding) and continued to argue with me. I did not go there to have my intelligence insulted nor did I go there asking for advice. I went there for a part. Plain and simple. Today, I went in looking for plastic interior clips to the same Ford as some of mine are missing. I checked the Doorman isle before asking an older gentleman with long, white hair. He seemed to not know how to search up specific items and also didn't seem interested busting out google or anything like that even though I pulled one from the car so he can see which one I'm talking about. If it was me behind that counter, I would have found it within 5 minutes or less. Whether or not O'reilly's carried it. A part number is not hard to find man and it's not like he had anything better to do. Nobody was in there. Honestly, I think if I ever go back, it'll be because I either need motor oil or something else I need in a pinch that I can verify in 2 seconds works for whatever car I'm doing something to. Because god help you if you need them to find something pretty specific. You're better off going to the Convoy location or the Midway hub store. Those guys are more mechanically and technologically inclined.
-
December 2023 by Renato Asuncion
Good customer service in this location, they call you back for your parts when it arrives, wrong parts no problem no questions asked they give you credit back. Staff here are customer oriented friendly.
-
November 2023 by Robert Luttrell
Juan and Maria were AMAZING during my battery swap process. Lots of patience, very kind, and very helpful. 10/10 experience, I'd come back if I was a local to the area.I had to swap a battery in my car that had it's polarities reversed for the hybrid battery in the car. Not only were they able to get me the battery, but also lend me the tools to replace it (trunk battery so I always get to change it myself). Again, amazing customer service experience top to bottom.
-
November 2023 by Cindy Thomas
My headlight went out and needed to be replaced now that it is dark when I leave work.Fernando at my local store helped get the correct part and installed my new lights so that I could feel safe again. Thank you so much.
-
November 2023 by WLW wolf llama wolf
Went here to get some jump start cables. There was many workers on the other side of the counter talking amongs them selves no one asked to see if they can help or atleast what was I looking for.
-
October 2023 by Kailah C.
I went in for just some oil for my car because it was overdue for a change. I asked the man at the front (small Caucasian man maybe with glasses) what type of oil my car needed. As a girl, and someone who doesn't know much about cars, I don't know the different types of oils or how much I need. i told him my car is overdue for an oil change and he proceeded to ask if my car needed to add oil to the existing oil I have in the vehicle. When I clearly said I don't have oil left, he kept going between the questions "do you need to change it completely or add to existing oil" over and over and over again, maybe 5 times. Like I said, I don't know anything about cars so he kept asking in a tone as if I were stupid. Not only that, he just pointed in the general location and didn't bother to further assist although it was clear I didn't know what I was looking for. As I walk up to the register, he's assisting another woman and being so kind, unlike how he was with my and my friend. Disappointed in the attitude, lack of customer service, and failure to fully assist me with what I needed for a general oil change. It wasn't until I exhibited annoyance on my face did he decide to lighten up. Never going back to this location. Penasquitos location is way better.
-
September 2023 by Annabeth Sadler
O'Reilly's twice in one afternoon is never a GOOD day. BUT the staff today really turned it all around. First, had to go in jumper cables and looked lost enough for a friendly staff member to ask me what I needed. Then take me right to where that was. THEN the person stopped what they were doing to check me out. Amazing experience, but didn't catch their name. I'm back again and calling from outside in the parking lot with what I'm hoping isn't a dead battery that we just jumped. Steven, who was on the other end of the call ,comes out immediately to assess and instruct me step by step as to what our options and avenues were. They had the battery we needed, installed it in seconds, and even checked the alternator before leaving for extra good measure. Can't thank you enough for all your help, Steven. Endless good days to you and the O'Reilly Mira Mesa crew!
-
August 2023 by Matthew Lovell
Jeff was super helpful. He tested my car battery, helped me pick a replacement, and even installed it! Great service.
