Payless Car Rental - San Diego International Airport (SAN)

Car Rental
Hours: Payless Car Rental offers a mixed experience centered around vehicle condition, customer service, and pricing transparency. The staff is frequently described as professional, friendly, honest, and providing excellent, fast service, with some employees noted for going above and beyond. The rental process itself is often very easy with no hassles, no pressure, and an overall ease of pick-up and drop-off. Vehicles received are typically noted as very nice looking, in good condition, and new-ish. However, there are consistent complaints about mechanical issues, specifically the check engine light coming on during rentals, which made customers feel unsafe. Customer service responsiveness to such problems can be poor, with long hold times and no follow-up callbacks. The most significant criticisms involve pricing and fees. While sometimes called affordable, many reviews warn of high prices, many hidden charges, and feeling blind-sided by the total cost. Customers report fees for concessions, tourism, airport access, vehicle licensing, sales tax, off-airport drop-offs, fuel top-ups, and mileage. The deposit is high, and the full cost is often not clearly advertised or shown before signing the contract, which customers find sneaky and unethical. Despite this, the company has a procedure to take video proof of vehicle condition and typically returns deposits fully. Overall, Payless is seen as a company with a great team, but its procedures and fee transparency need significant improvement to better serve customers who work hard for their money.

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1. San Diego, California